This is more directed at corporate for having a customer service department that is the most inadequate operation I have ever witnessed. If you have any issues with items not being included such as gift certificates like I did,, plan on losing hours of your times. NO ONE and I mean NO ONE, could find out any information. Still have not received cards (2). Call customer retention at corporate ..it's all a game. The original customer service contacts were unprofessional and lazy. Keep putting you on hold and then disconnecting you (15 times). When asking for a manager your are better off asking for a new liver. They are on the phone and will get back to you. (Never believe that for a second). When you ask for the managers name the rep., did not know it and actually sounded more confused than I was. It was like talking to plants. one of the most ridiculous experiences of my life. read more