Delivery was flawless. Agent was professional and courteous. A great buying option I would do again.read more

I wish I could have gotten just a tad more for my trade in, but I didn't want the hassle of selling…read moreat one place and waiting for the transfer of funds to buy at another. as far as my experience, it was poetic! never a hassle, never a hidden fee, although I had a scare during final confirmation about some insurance I thought I had excepted by accident (be sure to read the entire page before moving on) before my trial period was up I wanted to make sure the vehicle was in top shape with no issues so I submitted a report to Carvana and took it to a designated company for a check up. all was fine and cost me nothing (not saying you may have the same thing) all in all it was a good experience. just wish for a better interest rate because I have an impeccable credit score but feel good about dealing with Carvana

Alan made buying a car really easy. I didn't have to go to 5 different dealers to try out 5…read moredifferent cars. He had them there. Love the car I got...the amazing customer service and value. Would definitely use Diamond Auto Leasing again. Oh and they made the experience super safe during this Pandemic!!!!

Diamond Auto Lease made buying a car really easy. Instead of going to a car dealer, they search for…read morethe type of car you are looking for and let you know when they have something new in. There is no obligation if they do find what you're looking for and you don't like it. I test drove cars and went to dealerships in addition to working with Diamond Auto Lease, but I liked the service they provided and the cars they had best. Even if Diamond doesn't find what you are looking for right away, they check in each week with updates. Once I purchased my car, they handled everything - set up my new registration, notified my insurance company, offered to handle the bank loan (and got me the best rate, too). The last time I bought a car, the process was extremely stressful, but this time, it was incredibly easy.

I purchased a 97 Defender sight unseen from this dealer. Despite some initial jitters and a…read moreprotracted negotiation, i was happy with the end result work with Jordan Biniak. Jakub Bogucki in particular was VERY patient with me and had answers to all my concerns. The car was in better shape than I expected.

We had a wonderful experience purchasing our new convertible. Thank you so much Joe Levak and Jakub…read moreBogucki for such great service!

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

When I got home, I noticed an unrelated charge to a scheduled service. Multiple calls and texts…read morehave been ignored. Thanks, a lot. I will now ignore this dealership.

We were traveling from Cape Cod to Colorado and our truck's check engine light came on. They took…read moreus in immediately and fixed the problem that day so we were able to make it to our next hotel. THANK YOU

one star because I can't go lower than that. avoid at all costs. have been servicing my 2014 volt…read morehere for three years. just bought a 38k car from them. volt broke down and I had it towed to them. 200 bucks later they told me they don't want it and I have to pay for it to get towed from their lit. I will be finding another dealer to service my new car. so much for being a part of the "Tim lally family" these people treat you like dirt as soon as you walk of the lot. They tell you, you can charge your car here and get free car washes, but it's all a scam. buy elsewhere.

Natalie our salesperson is friendly, charismatic and energetic person. She is a straight shooter…read morewith negotiation. There was quick communication with no ghosting throughout the whole sales transition process. We would definitely buy from her again.

New Don't waste your time by going to this dealership. I…read morebought A 2020 Ford Ranger from Jason a sales person there two weeks ago. Since then, my truck has had transmission, steering , suspension problems, and then the brakes they said they just replaced startedpulsating and the vehicle was extremely hard to stop. When I called Jason to go over the brakes, he said, " well, The brakes were working fine when the truck left here and you'll have to pay for a diagnostic fee." He basically insinuated that it was me and the road conditions not the fact that brakes are bad. I've been driving for 30 years. I've had lots of vehicles. I've never had one like this where the brakes pulsate this badly after just being "replaced." I took my truck to my local mechanic and found that Car Connection had put new brake pads on my truck, but put them on very warped rotors. I had to have all new rotors and now new brake put on the truck. The brake the dealership put on weredestroyed by putting them on top of bad rotors. The mechanic checked my truck out and found that my oil was basically black sludge (Jason had said they just changed the oil ) and the air filter was so clogged that it was starting to have major engine performance problems. I would think changing the oil and an air filter are pretty basic things to do to a vehicle that had just been "serviced and ready for sale." if they didn't do that, what's the likelihood they did anything on my truck?? . On top of that, my sales person was extremely arrogant and condescending and has had a chip on his shoulder since I made them discount the truck $2000. And by the way they do discount vehicles, even if the sales people say they don't. They absolutely will, you just need to be tough and be ready to walk out. What a horrible experience, I had told Jason of the financial I was in when I bought this vehicle. He my problems 100 times worse. Do not go to this dealership. They are the typical used car lot that's in it for a buck; nothing more.

Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

Called to get information about buying a car, Woman asked for my name and telephone number. I was…read morereluctant providing personal information. The individual became hostile, rude and threatening, then hung up. I tried to call back several times and she kept hanging up! Really??? Horrible way to treat a potential customer! I will say she is fortunate I did not arrive in person! This would have been bad for her! Horrible experience! Obviously she does not realize how social media can damage a business! Now I will show them!!!

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Sales representative was very professional and I felt bad I did not purchase a car from him. The…read moreCar just did not meet my needs.

We called Audi Bedford to see if we could bring in our 2005 Audi A4 Cabriolet convertible for…read moreservice on the top and air conditioning. Last time we took the car in to Middleburg Heights Audi they charged us a lot and did nothing so we thought another Audi Dealership might be more helpful. The first person we talked to said she would have to get permission from her service people to even get the car in for service because they do not usually work on cars that are older than 2011. Later in the day a person called me back and stated that they could work on the car but the diagnostic fee would be $1000. I told her that was outrageous and there is no way I would pay that for just diagnosing the car. I already knew what was wrong with it So much for Customer Service!