Friendly people, family owned (same family for over 50 years). They gave me a cap!read more

Great experience today buying car. Mike and team listened to me and got me deal I wanted so happy…read moreI drove out from Cleveland it was worth working with smaller dealer who is working for customer.

If you are unfortunate to buy a car here, KEEP YOUR OWN records. They have misplaced payments on…read moremore than one occasion, causing us a ton of calls and trips to our bank for printouts to show they were made. Luckily we paid with checks and we have cashed checks as proof. At the end of the day, this cost us hours of aggravation and work because of their accounting mistakes. BE WARNED.

Jerry Kehoe is about the biggest cook car salesman I've ever known…read more Looked at a older beat up chevy he had.The radio was hanging out.He wanted 5k for a beater that was worth 1k. Afterwords,I seen a old buddy of mine.who told me he was living in Jerry Kehoe's garage & swapping motors in exchange for living there....... Probably the most shady guy I know

I recently bought a car from Solid Rock Auto Group, and I have been very impressed with the…read morecustomer service and the overall experience. I had a few paint issues that I needed fixed, and he got those done for me at a really good price. Then we had an issue with the charging system in this Honda, so we brought it back out to him. He fixed it, didn't charge us a thing, and it runs great. He also promised us a key fob and gave us one. Just everything he said he would do, he did. He delivered a great car, exactly as he told us he would.

I would strongly caution anyone considering buying a vehicle from this dealership to do extensive…read moreresearch and have any vehicle independently inspected before purchasing. We purchased a used truck that was advertised as being in good mechanical condition and "clean and rust free." We were told this in the listing, in messages, and in person. We did take the truck for a short test drive before purchasing, but the mechanical issues and coolant leak were not apparent during that approximately 10-minute drive. During our hour-long drive home, the truck began overheating, warning lights came on, and we had to stop halfway home to add a gallon of coolant due to a leak. We immediately took the truck to our mechanic, who found multiple mechanical issues as well as severe rust that was concealed with paint, which the dealer later admitted to doing. This was not disclosed to us before purchase. We also discovered the truck had an emissions system deletion that was not disclosed, making the vehicle illegal to operate on public roads. The dealership owner offered to replace the rusted-out bed with another bed sourced from out of state. However, the replacement bed was not the same color and was covered in dents. We declined this offer because we did not feel safe driving the truck the hour back to the dealership, we were not in a position to pay for towing there and back, and after discovering the true condition of the truck and the undisclosed issues, we did not feel comfortable having the dealership's mechanic complete repairs. This is not a case of buyers remorse. We understood we were purchasing a used vehicle and expected that there could be normal wear and age-related issues. Our issue is that the truck was not in the condition it was advertised and represented to be, and that major problems and concealed defects were discovered immediately after purchase. At this point, the truck was not safe for us to continue driving and we were put in the position of owning a vehicle we could not safely or legally use. When we brought these issues to the dealership, they refused to take responsibility and relied on the "as-is" paperwork, despite the vehicle not matching the condition it was advertised and represented to be in. One of our biggest regrets was trusting the dealership owner's words and representations. He presented himself as someone with strong values and honesty, which made us feel comfortable moving forward with the purchase. Unfortunately, our experience did not reflect the trust and transparency we expected. Buying a vehicle is a major purchase, and customers deserve honest descriptions and full disclosure. Our experience was extremely disappointing, and we would not recommend this dealership.

Found a car at New Line Motors that was the best deal in the country. When I decided to buy the…read morevehicle - sigh unseen - they did all the paperwork with me online and I flew to Ohio, Uber'd to New Line, signed paperwork, and was on the road in 15 minutes. Both the salesman and the accountant were kind and easy to work with. I got a quality car at a great price with no hassle.

Bought a car sight unseen from this operation last spring. I asked the salesperson to drive the car…read moreand give me an honest opinion of the car. In so many words he said it drove wonderfully. After it had been shipped to my home, I drove it, and within 100 feet of leaving my driveway I knew we had a bad transmission. The tires were dry-rotted, too. I endured due diligence with the local Volvo garage and, after review, I had a new/used transmission installed. Four new Pirellis which are factory-installed with the car, too. Either the salesperson was lying about the transmission, or he doesn't know excrement from apple butter, but maybe even both! They offered me $500 to keep my mouth shut, but what am I going to do with $500? SCREW THIS PLACE!!! They are dishonest, they are crooks. There are too many honest car dealers on the Internet to risk getting shafted by outfits like this.

Bought a car from them. They wont stop calling me. I've asked them, begged them to stop calling…read moreme, nope, they keep calling. Went to the FCC, the do not call registry, etc. They wont stop. I'm looking for an attorney to sue the hell out of them. I have all attempts recorded, and archived. I would not recommend buying anything from them. Do not give them your phone number!

Buying a car and getting maintenance done personal service from owners a good experienceread more

My truck broke down 9 miles away from this dealer. I had my vehicle towed here. Service department…read moredid there best to get parts there as quickly as possible. Ron butcher, a salesman, was hospitable and friendly to me, even though he knew I was not going to buy a vehicle from him. I feel that shows real integrity. The service department got my truck running again and got me on the road. They even washed my truck, which was not necessary, but a nice gesture.

I hit a pot hole and it busted both passenger side tires! I needed my car for school the same day I…read morecalled for services...Erik went above and beyond to find the tires for my car and get my car up and running right before class. Great customer service! Thank you Erik!

I've been going to Colonial Auto for service on my cars for a few years. I keep going because they…read morequickly diagnose what is wrong with my car while I wait. They are fair and honest and the people there are pleasant, helpful and always get me in soon as possible. They always explain well what is wrong because I like to know details. I recommend people I know to go there. One person I recommended go there recently said she already knows about their great service and goes there. It is nice to have a good car shop right in my neighborhood. AND, one you can trust.

These guys are good. I was a horrible customer as well. I bought from out of state and the Ohio DMV…read moremessed up the mileage on the title. I thought it was Reel's fault. It wasn't. They still got it fixed even after I was super rude to them. Utmost professionals there with great service.

When I first did my research on Reel's Auto, I was a bit skeptical since the vast majority of…read morereviews were 5-stars and I figured there was a possibility that this dealer could have bought fake reviews or paid to have negative reviews removed. I can confidently say that after visiting the Chardon branch yesterday, I have full faith that every single 5-star review is well-deserved and accurate. I visited Reel's Auto to purchase a 2016 Ford F-150 from Micheal Ostello. He was more than gracious to me and my wife, answering any questions I had about the truck. He allowed me to take the truck for a few hours up to a Ford dealership so I could pay for my own inspection. When I came back and made a reasonable offer, Micheal and Dan did not hesitate to accept it and start the paperwork process to get me approved for a loan. Before I left, Micheal made sure to fill up the gas tank (about $100 in value) and program a second key fob for me (another $400 in value). I could not ask for better treatment from a dealership, going above and beyond to make sure my needs were met. My favorite part of visiting this dealership is that it is owned and operated by veterans who genuinely care about and give back to the community. Everyone who works here are down-to-earth and more than willing to sit down and just have a normal conversation about anything as opposed to the stereotypical auto salesman who simply wants to buy and sell at a profit. From my experience, this organization is one of the most genuine businesses I have ever had the pleasure to work with, and will most definitely be coming back for any future vehicle needs and recommending them to anyone else.