My wife and I purchased new carpet for our home from the Pasco Cost Less store, based on price and…read moreselection. Nayomi, works the desk, and is a pure delight! She is friendly, efficient and very helpful. After the installation, we noticed the seams were plainly visible. Tino, came out with the installer to inspect the issues and make repairs. Unfortunately, the repairs did not fix the issue. Tino decided the proper resolution was to replace all the carpet with no additional cost to us. Which they did, quickly. I cannot thank Tino and his staff enough for working with us. I strongly recommend Cost Less and Tino to anyone needing carpet. You will be dealing with honest, caring, personnel that understand the meaning of customer service and doing the right thing. Lonnie W.

Needed help with carpet and pad that goes under carpet. They helped me find great items that worked…read morewith my budget. On another trip, I needed a small remnant of carpet, and they helped me find what I needed.

New year, new flooring! We bought beautiful new tile from Cost Less Carpet on Fowler, and it makes…read moremy heart happy when I see it every time I come home. The tile is strong as heavy objects have already been dropped on it without breaking. It's a very pretty tile imported from Spain. Many have thought it was wood based on looks and think it's amazing. Kim at Cost Less has many years of experience working with builders to match flooring designs, and she effortlessly helped me coordinate existing old tile with the new. I shopped all over Tri-Cities over several weeks, and nowhere had such great help with such competitive prices! We gave a budget and brought samples of our existing tile, and she did the rest. Kim rocks! A few years back, we had the same experience with a different gentleman there while buying the living room carpet. We always gain a ton of knowledge as well as great products from this company. Kyle, the owner, has amazing employees and a great stock of flooring options. Tile, LVP, carpet, laminate, wood, and even countertop options. If they don't have it, they'll get it. Walk in and ask for Kim or call ahead and schedule a time with her. My tile installer, Paul, was very meticulous, honest, and fair. I would hire him again without question. He installs tile, vinyl, laminate, hardwood, stone, and brick.

We went to the Cost Less Carpet on fowler st. Saturday the 7th the minute we walked in the door the…read morewoman behind the counter acted like we were a bother. We told her we were looking at carpet she said go thru that door it's back there so we went to look at the carpet asked for help and received none the one guy says you need a salesman we thought he was getting someone for us but he was too busy making his lunch so we left and won't be back.

The quality of the work was great and a good value. The BEST part was the guys cleaned up before…read morethey left!

From the owner: Drab flooring can bring down your mood and make your interiors look outdated. When it's time to…read morefreshen things up, turn to Custom Floor Covering LLC for a new flooring installation. We work with a wide range of materials to help you find what works best for your residential or commercial property. Our priority is making sure you love your floors before we leave. Call 509-492-0541 now for a free estimate from our flooring contractors in Pasco, WA.

They (Matthew) just finished our floors. We had sanding and tore out carpet and added new Hardwood…read moreto the dining room. Matthew kept me informed every couple of hours what was happening next and when he would leave and return. He did a excellent job on the whole thing. He explained how to clean and care for the floor, what to use and not to use. I would recommend them hands down, I am completely satisfied. Thank you Matthew well done!

The Flooring Guys did a fantastic job refinishing our hardwood floors. They completed a color…read morechange on 15+ year old hardwoods. Our floors now look better then new. Matt was patient and completely honest in guiding us through the process. I would highly recommend this company to anyone, I got exactly what I wanted and asked for! Amy M.-Richland, WA

Absolutely horrible customer service. Gave my flooring contractor the run around for a week saying…read morethe flooring would be in the next day then the next then oh it's just delayed it's being delivered tomorrow. Meanwhile they literally had no idea where the product was, zero communication except lying on delivery dates. Own called me and took zero responsibility and never offered an apology never tried to correct the situation or their actions. Tried to blame me for the situation when they literally made phone calls in front of me unable to find the flooring. My contractor couldn't believe what was going on. Cancelled my order and went to Home flooring. Home flooring was amazing. Great customer service. They ordered the exact same flooring and even $200 cheaper than Luke's. I strongly suggest taking your business elsewhere if your considering Luke's Carpet. Absolutely unprofessional, they take zero responsibility, the owner has no customer service skills or tact with talking to people. Go check out Home flooring. They will take care of you and for. Better price.

Ken is top notch. He helped us with carpet samples to take home. The one we selected goes…read morebeautifully in our living room. He suggested we round the corners to help the area carpet lay flat. So glad we did. He also located a business friend who was coming our way and helped with the delivery. Definitely recommend Luke's for the vast selection, quality and customer service.

Dave Murley is one of the best business people in the Tricities, and Murley's is a great place to…read moreget your floor coverings and tile. I'm a builder, and we do a pretty large volume of business with Murley's. Our experience is based on a large number of projects. First, Dave Murley cares. He is very involved and he thanks us for our business all of the time. He continues to earn our business by delivering amazing customer service and asking about products we would like to see and actually getting them in for us. We have had some emergency situations such as some carpet being stolen from a home right before closing, and Dave has stepped in and made things happen in an amazingly quick fashion. He has personally helped some of our folks by meeting them after hours or on a weekend when it was important. We have never had him not bend over backwards to deliver great service. Patty is also awesome. She is very knowledgeable and also works hard to deliver great customer service. If there is ever even a minor hiccup, Dave is involved and making sure things get taken care of, and that everyone is happy. Their pricing is very fair, and their selection is very large, and constantly changing and staying current. It's not a big ugly warehouse that you are left to wonder through by yourself. It's warm and inviting, with a lot of selection and help. Dave and Patty both know their products inside and out and can help people make wise decisions based on their needs and desires. As a builder we have floor covering and tile places trying to get our business on a regular basis. We have no interest because we know exactly what to expect from Murley's and there is no reason to change. They are truly the best of the best and I can't recommend them highly enough.

Everything went well and was super easy. Our new carpets are lovely and so soft. Thanks Donavon!read more

Paulino and crew have been amazing to work with. They have done two separate projects for me now…read more The first was refinishing all the hard wood in my home. They took it from an old orange color to a beautiful light wood. Not only was their work incredible but Paulino is an excellent communicator. He was always on time, and had extremely fair pricing. The second project was a bath house floor. I needed it done ASAP. I texted him on a Tuesday and he came out the following night after a job and finished it for me. Can't say enough good things about him and his crew. Do not hesitate to use for any future project you may have.

From the owner: What Makes Top Quality Floors unique is the dedication and the work guarantee…read more We consider ourselves great at what we do and always deliver quality work with great customer service.

es una Conpania muy responsabre y buena calidad en en su servicio…read more lo recomiendo po su buena calidad y responsible

They are very professional very meticulous and true craftsman everyone should use themread more