they sent me a DIRTY light pink hat with TWO STAINS ON IT, to Texas! Apparently when I ordered by…read moremail it came from their OHIO location! Two stains that wont come out of my Goorin Hat THAT I HAD ORDERED FOR A CHRISTMAS GIFT. NICE JOB, slackers!! Rude customer service will never shop here again!! customer service at 800# did nothing to rectify the situation. she was terrible too.. said i could order and have shipped to store for free. She got me off the phone by telling me this- it was FAKE INFORMATION- not the case - not good at her job either- I could not have shipped to the store. I could only reorder (and risk it coming from OHIO again, and pay a SECOND $8.95 shipping- no thanks!!!) Then I tried to call right back 5 min later and the 800 was closed for the day. DOESN'T THAT FIGURE? No Zero Zip customer service all around. Good job Finish Line. I see most of the reviews agree with me. Shop elsewhere!!!

I ordered this with a matching shirt for my son for Christmas and they cancelled my son's shirt. It…read morewas priced at $10 dollars and im thinking i got a deal but now I'm assuming it was their error is why they cancelled it which is bad business on their part if it was that price its that price don't retract and say ohh lets change it because of OUR error. Such a shitty last minute move this is not the first time they have done this bullshit. I wouldn't recommend this website to anyone. Stick to Dicks.com i ordered from them talk to their customer service about what Finishline did to me and they even overnight expedited a similar shirt for my son free of charge. They are the real MVP. Good luck trying to get in touch with customer service at Finishline if there is a problem. They just don't take you as priority. What it is, is what it is for them no explanations on their part.

A bit Pricey but in today's economy- what isn't !…read more I took my granddaughter shopping for her 13th birthday, and we spent over an hour in the store trying on clothes. During that entire time, not one employee acknowledged us or offered help while we searched for sizes and colors. At checkout, things got worse. After I paid in cash, the cashier handed me my bills and change all in one hand and said, "We don't have any pennies, is that okay?" She never explained what I was agreeing to. I couldn't tell if I was given more or less than expected because everything was handed to me at once, and she was very vague. When I asked for clarification, she eventually said they couldn't give me the exact change because "they don't make pennies anymore." That explanation made no sense. Whether or not pennies are still being produced has nothing to do with a current transaction--there are still plenty in circulation. The issue wasn't the penny--it was the assumption. She didn't ask if I had exact change, didn't ask if I had pennies, and didn't explain upfront that I was being shorted. She just decided it was acceptable. I remained calm, polite, and spoke in a softer tone than usual because I didn't want to make a scene. But I did explain that it's rude to assume a customer doesn't want their change, no matter how small the amount. Another employee overheard and asked what was going on. The cashier responded, "She's complaining because I didn't have one penny." That completely misrepresented the situation. The second employee replied, "Well, they don't make them anymore, so what do you want us to do?"--which only made things worse. I even pointed out that I had pennies on me, reinforcing that this wasn't the customer's problem to solve. If anything, a business should round in favor of the customer--not against them. The cashier argued that giving me more would make her drawer short, which again shows a lack of understanding of basic customer service. At one point, the second employee disengaged entirely and turned away with a smirk, which was incredibly unprofessional. Eventually, a third employee (who appeared to be a manager) stepped in and said, "Just give her a nickel"--which is exactly what I suggested from the beginning. At that point, it wasn't even about the money anymore--it was about how the situation was handled from start to finish. Also worth noting: if the situation were reversed and I was short a penny, I highly doubt they would have said, "That's fine, they don't make them anymore." I would have been expected to come up with the difference. We left without taking the nickel, but the experience left a lasting impression. For the prices they charge ($45 for shorts, $35 for a tank top), I expect far better service and professionalism. I WILL NOT BE RETURNING. Much rather spend my money at Lululemon and get SUPERB service.

This is a brand spankin' new women's clothing shop inside of Polaris mall. It immediately caught my…read moreattention as I was walking by because the clothing was very much up my alley. I walked in and within seconds I had a tank top, pair of pants, and a mini skirt in hand. The prices were very affordable, more than say H&M but less than say.. Macys. The style is a combo of street style and club style.. Maybe? They also have loungewear and it looked SO FREAKIN COMFY! I loved all the racer type gear and several of the jackets they had. They also have accessories like jewelry, hats, etc. In the end, I walked out with a pleather mini skirt with a slit. Super Cute, about $50. The staff was super friendly, assisting me in the dressing room and getting me new sizes when needed. Also when checking me out. They have a loyalty program that's free and gets you 10% off your first purchase. There is no doubt that I'll be back here and I'm excited to come outside of the holidays when I won't feel as guilty buying stuff for myself.

Great Selection, Great Pricing and The Customer Service Has Improved. The Gahanna Location is Now…read moreMy Fav thanks to an Employee By The Name of Shnell (spell check) Backus. Definitely would recommend y'all checking them out. Gahanna, ohio

Just killing time, I went to the DFW off West Broad and Wilson Rd. Found some adorable items to…read morethe tune of about $170. I approach checkout and there's an employee unpacking merchandise, loud, obnoxious, referred to an absent co-worker as "bitch", kept yelling randomly, cursing...she was the only white employee at the front counter but no one was correcting her. I left my items and walked out.

Good collection and wonderful customer service. Selection is vast. Prices are good. We were…read morepromptly assisted and helped by staff.

Waiting 20 minutes to try a shoe on is wild! At least 8 employees not doing shit!! For a dying…read moremall you'd think they'd at least TRY! Laawwwwwwd

Possibly the best Victoria secret I've ever been into. Jess greeted me as soon as I walked in. Got…read moreme measured and pulled out sizes for me. Very tidy store! The girl working the register was friendly and patient!

Let's be honest, Victoria Secret is everywhere! They have stores in every mall, on just about every…read morecorner of America, and they have a few different stores located here at Easton Town Center. This one in particular is the VS I visit on a reoccurring basis, about two to three times a year. There is a parking lot directly behind it so it's easy to get in and out of. It's also separate from the PINK store, which is around the corner. It's a big store and they typically have a lot of staff available. Everyone is usually super friendly, offering to help you find something, give a suggestion, a sizing, etc. I tend to visit for their cheap deals on panties. Five for under thirty bucks, I'll take it! They always have my size and I really enjoy the variety in designs and fabrics. I even found some last year for my mom for Christmas. She's really picky and has never really liked VS... until now! Now while I've don't tend to leave empty handed, that is about all I get. I've never been a big fan of their bras, body and makeup products, and all the other crap they have in there. It's too overpriced and gimmicky in my opinion but you do you boo! Pro tip - visit during their semi-annual sale and find more affordable items... if you can find your size. Lastly, this VS is pretty clean and they do an ok job at keeping the fitting rooms organized and the check-out lines down. Overall, five stars in the panty department but I gotta dock a few given that my experiences have been a wee bit in consistent and I'm not a big fan anything but the undies. If you're in the area in need, surely pay them a visit. Unless it's the holidays. Then run - run far, far away.

This store has the cutest outfits and the quality has gotten so much better over the yearsread more

I absolutely love this store. Beautiful selection of clothes with amazing prices…read more Thank you for keeping fashion affordable. I pray you have abundance of customer purchasing

Scrubs are fine, they have a pretty good selection in many colors and brands. However, what I don't…read moreunderstand is why was I told at the store that my online order would take a week, but then I call a week later and they tell me on the phone it will take AT the LEAST two weeks? Just be honest about the delivery time up front. No need to lie. Customers like transparency.

Poor customer service, refusal to embroider my requested items…read more Staff not helpful and ordering is 3-4 weeks!

Pretty standard Dollar General. I'm assuming the one down the street closed and moved here…read more A big store, pretty packed with stuff. Well organized. Out of some cleaning supplies, like so many other places. We got some household stuff and some candy. Decent prices. Good enough selection for quick stops; they only had two kinds of chip clips, but hey, if you need them, you can get them. Lots of candy and snacks, some Christmas stuff already, assorted home and health items, etc. Clean. Good service. Plenty of parking.