We have two mattresses from Norwalk Mattress Company that we purchased October 2006, the other…read moreabout 5 or 6 years earlier. They remain unexcelled after so many years. Our friends and relatives purchase commercial mattresses every 10 years or so, but we expect these Norwalk Mattress Company items to last our lifetime! Worth every penny in comfortable sleep for 2 decades or more to come.

Cant say enough about them! We lost touch for 20 years, then needed their help to gather evidence…read morefor a court case, they had our OLD receipt from 19 years ago, sent us a copy. That was tremendous! Amazing customer service!

Really good service and fast honest which are unfortunately is rare in the mattress business…read more We are very happy with our beds there are liked them a lot more for the price than other places. It's out of our way in Norwalk, we live in Ansonia, but we would definitely go there again. Hopefully we don't have to for a long, long time.

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

I am so pleased with my experience at Mattress Firm. Everyone is super helpful and buttoned up!read more

We had a wonderful and professional experience dealing with Emmanuel at this location. We needed to…read moreexchange our current mattress to find something that suited our sleep needs better. Emmanuel took the time to listen and find the best solution for us. The Westport store also has the largest selection compared to other stores we've visited in Connecticut. We would highly recommend this location!

I bought a decent mattress from there. It was too hard for my taste, but someone would have found…read moreit good!

Talked with Chris about options for a dining room table in the dimensions I needed. I had done a…read morelittle research and he showed me the two options. Both were reasonable prices. Chris was very professional and friendly. He called me when the table and chairs arrived which was happily a little quicker than expected. He set up delivery on a Sunday and gave us a time frame. The delivery man arrived within the expected time frame and was very careful in putting it in place and setting it up. Very happy with the whole experience and will definitely buy from there again.

Nigel the sales rep offered a fantastic experience for a first time apartment renter. He is…read moreknowledgeable and steadfast about appropriate mattresses selections. Great savings, wonderful experience. Will go back!

I purchased an expensive mattress here. I stressed as a sales person. I didn't want a mattress that…read morewould develop a hole where I sat on it when I got up in the morning. That's exactly what happened within a month or two I got a whole there. I flip the mattress around to the other side. Got another hole there from sitting on it. I spent a lot of money on a mattress. It's a piece of garbag. Avoid this place at all costs. They are cheaters. I'm not sure why yelp gives them a high review here because when I check on my web browser, the reviews are terrible 2.4 star average. I think I'm gonna take my mattress put it in the bed of my pick up truck prop it up with some two by fours and take a big marker and write Mattress Firm garbage on it and then I'm gonna park right in front of the store. I'll set up a chair on the sidewalk and drive their customers away. I want to put them out of business. These people are liars and cheats. They don't deserve any of your money. One of my friends bought a cheap foam mattress. I thought it be too soft for me when I'm visiting her. I sleep on it and I sleep beautifully. I'm gonna buy myself a foam mattress to replace his piece of garbage that the mattress firm sold me I urge you to do the same at least with a foam mattress, memory foam mattress will spring back and hold its shape. Unlike this piece of garbage they sold me .

Can't rave enough about this place. We got our Caldera Seychelles hot tub from here after doing a…read morewet test - fits six people, has a recliner, and such a powerful foot-massage jet right in the middle. We've had the hot tub now for two years, use it weekly, and are completely obsessed. It's the most soothing way to start and end the day. We also got their monthly valet service cause there's no playin around with a hot tub, and they do a bang-up job every time. It's so clean and they're so reliable, texting the day before that they're coming by. Even the smell of the hot tub after they clean it is heavenly! It's like having a top-notch spa resort experience, right in your backyard. 5 stars!!!!

I have had my hot tub for 5 years and it is wonderful!! Got to try it out in the showroom…read moreI do the monthly service and they do a perfect job. Thank you guys Great service, selection and value

The customer service is fabulous. Big shout out to Carlos for assisting us in store and Alex for…read morecoming to our home when we were needing support with our new TV. The nicest gentlemen I could work with. Appreciate all your help! Thank you

If I could give it 0 stars I would. The people they send to your house never want to do their job…read more We had our washer and dryer installed and I had to buy extensions for all of the hoses. I had PC richard come out a year later to remove the washer & dryer from the pedestals and they told me the hoses wouldnt reach if I removed the pedestal. Incompetent, RUDE, and they never want to TRY and do the right job. HORRIBLE - BUY FROM SOMEPLACE ELSE

Kirk the manager reached out to me and offered me a discount because the gift card that I was…read moresupposed to get as a gift never worked. That's customer service

I bought a coffee table and three swivel armchairs. One of the swivel armchairs sqeaked a lot…read more After many weeks of calling, an exchange was scheduled. They brought another chair that also squeaked, and the delivery people were unable to take the other armchair because they were unable to remove the metal ring from the bottom. The coffee table came damaged. Had to be returned. The second try, the coffee table came in good shape. Thank goodness. Then another swivel armchair had a metal ring that stuck out and wasn't level with the floor. Still waiting for a technician to address that. A lot of stress from buying furniture at this store. Next time, I will buy elsewhere.

This is one of the Good West Elm locations/stores I frequent and definitely recommend! Store has…read moreits clean, mid-century modern and trendy vibes. Good for apartment-friendly furniture and decor. It is always well-designed and inspiring to walk through to experience displayed furnitures.

Sales staff have a "couldnt care less" attitude. They have no interest in your business. I tried…read moreto see fabrics available for the upholstered Chair I had decided to order, and the sales person didn't want me to look through the hanging fabric samples. In fact, she wouldn't allow it.She just continued to ask me to look at the computer screen she had opened to select my fabric samples. When I told her that I needed to really see the fabric in non-computer light, she lost interest in helping me. We took our business elsewhere!