Kenita was amazing. She helped us find the perfect dining room table, matching coffee/end table,…read moreand bar stools for our open floor plan. We are so happy with everything.

Don't waste your time or money. Sales people tell you everything you want to hear. We reported a…read moreproblem 2 days after delivery. They make you take photos, videos, and make you do all the work to try and tell them something is wrong. Our situation carried on for 2 months. I got to tired of dealing with the stress and arguing with customer service to get someone to come look. They offered us an exact dollar for dollar exchange and if ​what we exchanged for was less than what we paid there would be no credit. If it was more then we'd have to pay the difference. It was a waste of $5,000. We kept the furniture and are just dealing with the issue. DON'T WASTE YOUR TIME OR MONEY. id give them zero stars if I could

Nice place, EZ access and parking, pleasant sales associate. Seems to be decent quality, but the…read morebiggest speed bump is that there are no prices. Giant signs saying 10-20% off....OFF WHAT? When asked, the associate said what would we like prices on? Is this a special club? Oh, yea, I could scan their special QR code to get the price. WHO ARE YOU KIDDING? What an unfriendly business model. Even on Fifth Avenue stores they have prices.

We went into the store knowing, more or less, what we wanted to get - a new sofa, chair and…read moreottoman. Dawn Connors was our designer/salesperson and she was wonderful. She went over all the fabric selections with us and made an appointment to come to our house to review the placement and order before we actually ordered. While at our house she said we should get one chair for that area not 2 as we planned. She also suggested getting extra fabric since we have a cat and, well we know how cats scratch furniture. She also explained the protection programs which I never would have gotten had I not known how reasonable they were and what they covered. When the furniture arrived Dawn made an appointment to come to the house again. She brought the fabric we had ordered and went over furniture placement with us. She moved a few pieces and wow what a difference her eye made. She suggested what else we needed to finish the room including rug sizes (and she brought samples for us to see) and lamp heights. I don't have enough good words for her and for our experience at the store.

A friend of advised me it would be worth my trip to come to this Home Goods; She wasn't wrong. It…read morehad so much different stuff and even though the store was pretty full due to holiday items it was still pretty organized. Everything was viewable, everything was within reach and I didn't feel like I was walking in a maze or looking thru as most of these places at times. I came here looking for a piece of furniture, although I did find what I was looking for the top was full of scratches. Which I'm aware I'm at Homegoods but for the price the furniture costs at Homegoods I'm not compromising a piece full of scratches and them not willing to budge at least some discount on it. I'll be back

My wife and I love HomeGoods and were so excited that one was recently opened in Southbury. They…read moresell everything from furniture to coffee, to pots and pans, to pet supplies. I am a coffee lover and enjoy buying their different flavored coffees all at a very reasonable price, around $5 a pound. Other things we've recently bought were dog bowls, a dog bed, and a frying pan. It's a great place to shop because they have so much stuff and it's reasonably priced.

A large store with tons of options in regards to flooring and tiles. We stopped in with our…read morecontractor to look for options for our bathroom renovation. You can find just about anything imaginable. The staff was extremely helpful.

I want to give praise to Pann K for helping me today with finalizing a project I needed to complete…read more. I did not have an appointment and she was so kind to meet with me and review my concerns . Pann calculated the tiles I picked out and I found out I needed to lower my budget . She took her time helping me pick out other tiles that would be in my price range along with the grout color .She has great design skills .

... A defective mattress within a year period, thank goodness for the warranty!…read more I called Terri "cloth" and unfortunately she wasn't' there that day so then I called the 1-800 number (Sleepy's) and an appointment to have an inspector visit my home was set up, the result was that the mattress was defective (after only 1 year of purchase). After this I was then able to go back to see Terry "cloth" and she was as helpful to me as the first time we went to buy the mattress set. I enjoyed talking with her and seeing that she never treated me differently or rude and she never rushed me to hurry up and choose an exchange mattress- The most important part in my experience in working with Terry in selecting another mattress (exchange) was that she wasn't pushing me to buy anything out of my budget, I'm so, so, thankful!!!!! Just what I needed, this was Awesome!!!!!! As many of us know, the economy is still very challenging for many people so I'm on the list of those trying not to overspend and Terry was very understandable of my economic situation and assisted me in my next mattress to replace the one that was defective. I would highly, highly recommend that if my family and/or friends need to purchase a mattress set to go to the Shelton, CT location and see Terri also known as Terry "cloth" Konkel (last name). She has a very nice personality, has the patience necessary to deal with her clientele and the skills necessary to help consumers particularly when one doesn't have more money to overspend... After my husband and I get our home in the very near future, we will be returning to get the KING size set, I didn't' get it this time around because our apartment isn't that big, but I'm for sure RETURNING soon to purchase the KING SET, that we saw in the store as soon as we get our NEW HOME! Thank you Terry "cloth" Konkel for your great service and helping me solve this matter as best possible. Terry business number at the Shelton, CT location is 203-926-0763

Best service! Angelo was amazing in helping me select the best n most comfortable bed!! Shelton CT…read more....great people, easy to work with...very professional! Highly recommend!!

I've been stalking Lovesac for 7-8 years and finally pulled the trigger thanks to how much couch…read moretime the pandemic has forced on us. So far, we are LOVING it! Very comfortable and adaptable but no regrets. Fair warning, it is exhausting to put everything together! Lots of well made and well packaged parts, but it took me ALL day to unpack everything and get it set up. Be sure to take advantage of their sales because these jammies ain't cheap! However we are enjoying the investment. The staff were super helpful and managed the COVID sales experience very well. Signed up for an appointment and had the store to myself with the staff, so that we could shop in safety.

So I've been aware of LoveSacs for a number of years and had always been a lurker, but couldn't…read morejustify pulling the trigger until a few months ago and I couldn't be happier that I did. If you're not not familiar with LoveSac, they make incredible furniture. For lack of a better term, they make high end beanbag chairs, but that's really doing a disservice to call them that. I got one of their Big Sacs and you can easily fit 2 adults on them or my gf will commandeer it and she looks like she's in an Anne Geddes photo for adults. I also picked up a five piece Series 6 Sactional which has been one of my best purchases of all time. They're completely modular with removable and washable covers, seriously durable and above all insanely comfortable. I had been to the Westchester store originally and received great service in terms of beginning to understand my options and then I went to the Danbury store for more information and my eventual purchase. The customer service was wonderful. I used to work for Apple and its clear they've borrowed from the no pressure sales techniques and both people I worked with we're 100% about helping me find what I wanted and not about a sale. All told I probably spent several hours on multiple visits until I finally made the decision to buy and the associates couldn't have been warmer or more pleasant. If I had to find a negative, the cost could be daunting for some. This isn't cheap furniture, but the flexibility in arranging the Sactionals, the fact that I can wash the covers right at home, get new covers at any time to change the look or feel and add to my set at any time well out weighed the cost for me. This felt more like an investment in a lifetime set of furniture that will only improve over the years as I fill my house with more LoveSacs. I even received a handwritten card from the associate that I worked with thanking me for my purchase and welcoming me to the LoveSac family. Really personal touch that put a bow on the experience. If you're anywhere near the Danbury store and in the market for couches, definitely go check them out. Product 10/10 Service 10/10