I used this bank since I was a kid. I decided to open a 2nd savings account for myself (the other…read moreone was money that had been passed down by a family member hence wanting to keep it separate) & went into an in-person location to set it up. Everything seemed fine, had to transfer $200 into it to start it but whatever, waited a couple days before doing anything with it as advised; then tried to put money into it & couldn't. Not over the app or website. Called the bank & was told "oh, yeah, that's not a real account haha, we'll fix it". It does get fixed, but after another few days & after I was already promised this was a working bank account to begin with. After around a month/month & a half I decide I want to leave. I want a credit card, debit cards that actually WORK (the North Side ones don't tap, & often have to be redone when slid in/swiped), & a banking app that allows me to do more than just transfer money from one account to another. I set all of that up at another bank, wait for my debit & credit cards before I transfer all my money out of the North Side accounts, & once I get the cards I go to North Side to get my cashier's checks & nuke my existing accounts. Everything seems to go smoothly but I end up with some extra money on the checking accounts check. I assume they didn't account for the check that was just cashed for my new apartment & just sort of shrug it off as at this point I'm totally fed up with them & it wouldn't be the first time they've flubbed it with something like this. However yesterday my dad gets a call from our cell phone provider that they couldn't get our phone bill paid because his account didn't exist. So he set up an account awhile back after a medical emergency that was in all my family member's names (4 of us) so that we were covered bill-wise if something happened to him & these idiots went "well your name was on it, that means you get all the money in it & we're closing the whole account :)" when I closed my personal accounts to transfer away from North Side. Despite me SPECIFYING that I only wanted 2 checking & 2 savings accounts closed (the 4 that were exclusively in my name.) On top of that, I totally forgot this other account existed. My dad told me once in an email right after he'd gotten out of the hospital years ago, & as I am chronically ill & have only become functional enough to work normal hours within the last year or so, I didn't really worry about it, as well as not having real access to it without having to like call in or go in person. & the person who closed these accounts didn't check with me when this account didn't line up with the account descriptions I gave for the ones I wanted closed. While they did get it back up & running (apparently because we're such good customers ), I now owe my dad over a thousand dollars because they couldn't listen to my instructions in the first place. They were also incredibly condescending to both my father & I when we called about this issue & explained to them why this was a ridiculous thing to do & essentially told us it was all our fault & they couldn't be blamed at all, but they'd be so kind as to fix it for us. My dad is now considering leaving them & I'm incredibly glad I left as this is insane. Side note, having an account that has 4 people on it be able to be shut down & completely emptied by only 1 of it's members is an insane safety risk. Not sure if this is the case for every bank, but either way that is legit asking for someone to run away with the group's money if even one of the people isn't a good person, much less something like an abusive marriage or family dynamic.

Linda's either incompetence or malicious intent led me to pull my cash out of the bank and close…read moreall of my accounts. She needs to get re-retrained. Loan services department was a friendly interaction even if they didn't have a product that suited me. Bank tellers seemed nice enough. Online banking system is horrible.

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

Terrible! Closed account over a week ago and STILL waiting for my money. I was told my check was…read moremailed last Friday and would be received by Thursday at the latest. How can a bank headquartered in Cincinnati not get a check delivered to a Cincinnati resident in a timely manner. F**king ridiculous! Customer service is a joke! Unless you speak a foreign language you're S.O.L! Branch employees are no help, either! We're moving tomorrow so we won't have access to the mailbox, so now our money will just be floating around somewhere in Cincinnati! Incompetent is a nice word to describe this institution!

I know it might be a bit odd to write a review about a bank, but I can't help it. This bank has…read morebeen one of the best I've ever had the pleasure of working with! I was with U.S. Bank and First Financial both for about 15 years, and up until 2 years ago I loved them both. Then I hit a huge financial hardship when someone I knew stole my identity. I'd had perfect credit lines with both of the banks and despite knowing what happened they froze my accounts and would not cooperate with me at all. It was a difficult time and someone referred me to Huntington. I'd had my car loan with them and paid the car off early, so I figured I'd give them a shot. This bank made me feel like a human when I told them the situation. They let me change my address to someone else's until I could get the legal stuff taken care of and when my account looked like something odd was going on they called me to make sure it was legit since they knew what I was going through! Recently they started the 24 hour grace period for if you overdraft your account, and that is an awesome program for a bank. I have only utilized it once when I overdrew by .29. Now a normal bank would still have charged me $25 at least for that. Huntington sent me a notice, but they PAID IT and charged me no fees! I know I told some personal details, but I just want to express how amazing this bank has been for me. When I had my direct deposit set up I could even get free money orders too. The tellers at the location remember me too, and even ask how everything is going with my personal situation. As far as customer service goes.. this bank is above and beyond in my book and I will continue to bank with them for a very long time.

Have been banking with them for over 15yrs. with no problems live less than 5 mins. from them but…read morenever have to go because i can do everything online.

Ihave been banking personally and commercially with FF since 2005, Service has been great! Iwould…read moretotally recomend them for all banking needs. John C.

Kudos to Darla + the Estate/Trust department! In trying to…read morefind the correct Central Bank that handles a royalty property account, I started with Central Bank & Trust in Kentucky. I had very little information to provide to start the search. Darla, my first contact, brought in two experts from the estates and trust department, and they did some additional digging. When they couldn't find any records, they suggested I contact the Central Bank in Missouri, and they even provided the phone number. It turned out to be the Central Bank in Texas, but I made it this far because these three women provided such outstanding customer support. And I'm not even a customer!! Thank you!

I have used chase, usbank, huntington, and Cinfed has been wonderful with customer service, product…read moreofferings, and security!! I rest easy knowing the security measures for Cinfed are working!! I would recommend Cinfed to anyone looking for a great financial advice and help.

My identity was stolen, and I found myself with very little left to my name. Not enough to live…read moreon. I was at my wit's end, made an appointment, and went to the Oakley branch to talk with branch manager Shawn DeGolyer. She helped me through changing all of my account information (numbers) and guided me as to how to protect my identity going forward. I felt very confident in her ability to help me through the process and would highly recommend working with her. She is very knowledgeable and patient.

I have been with US Bank for years they're always very courteous and very helpful whether I go into…read morethe bank or call they're always there to help me

OBJECT: WE ARE VERY HAPPY WITH YOUR ASSISTANCE YESTERDAY!…read moreTHANK YOU FOR YOUR PRODUCT / WE ARE IMPRESSED & WILL RECOMMEND YOUR SERVICES & PRODUCT. Dear Mr. Erik-Paul.Hoffman Business Accounts (General topics), Officer at Chase Bank. Thank you for your helpful advice! We were impressed with your presentation & wisdom! You successfully answered all of our questions and alerted us to new plans! If we can help in any way about sharing this information, please feel free to contact us. Postscript; we also contacted our clients, partners and YELp , about your capabilities! Sincerely, Doctor Jxxxs xxxxxx xx. and Cxxx x. 513-568-4269 jnexxxxllc@gxxxil.cxm

This morning we walked in, cash in hand, to open a joint bank account with Chase. As we waited a…read morecouple left to "go home to go get correct paperwork." Instead of the manager seeing us to open an account, the manager announced to the entire store that they will not be seeing anyone because that other couple is going to be returning after they go home, find their paper work, and then drive back. Not only is this poor customer service, but Chase must not be hurting for new customers, we will be going else where for our banking needs.