Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

My husband was dealing with an injury and was in a lot of pain. The doctor he saw told him to get…read morea boot from here, so we called ahead to make sure they had it. He is a very big shoe size, so we wanted to make sure they had it before we drove there. We called and they said they did. We got there and got my husband inside, they took awhile running our insurance, only to tell us they didn't have his size! Really?? They got it from their west side location for us and had it delivered there the next day, but they could have done that on the phone and saved both him and I a lot of time and effort, and him from limping in there in pain. As far as the boot, it is more expensive than the ones you can find on Amazon, etc. I don't actually know if it's better as I don't have any experience with others. However, strapping the boot is not at all user friendly. The hooks to feed the velcro through fold into the boot all the time. It's hard for me to put it on him, much less if he tries to do it himself. I don't think this is the fault of the store, but it definitely could be designed better.

I would rate 0 stars if possible. For the initial order, they told me my deductible was met and…read moreinsurance would cover it fully. That was not true. Then, I went to a different supplier. Almost 15 months after the initial order, Halprin sends me another bill in the mail for a second order (that I never made nor did I ever actually receive any supplies). My insurance company also never received a claim for it. Customer service and billing has been nothing but rude and condescending. Scam. SCAM.

Nothing but the best! Been going her for 4 years now and not one issue. Always helpful and…read more courteous. They respond fast to requests for your cpap readings. They even mail out equipment if requests and I only paid for the equipment. They are the best in my book

I worked with Rochester Oxygen since 2018 or so, and had good service. Once they became part of…read moreAdaptHealth, things fell apart. I couldn't get straight answers to my billing. Then they started shipping supplies to me automatically. I called and specifically told them not to do that, and they said, "No worries. We won't ship anything without your permission." They did! Horrible company.

I have had a great experience with Rochester Oxygen, Henrietta. It is a great CPAP, oxygen, and…read morehealth supply professional. I was on a trip and accidentally misplaced my cpap power cord. The team was friendly and very helpful. I was greeted by Christie and she was able to identify what I need in less than a minute, and for free! Very knowledgeable about CPAP equipment. I didn't have any sleep the night before and this was such a big relief with their help. As a CPAP machine user, this was absolutely fantastic and they fully understood how to help customers. I was very grateful about the help. Much appreciated and thanks so much, Christie at the Rochester Oxygen & CPAP!

Didn`t take 30 seconds, and i almost popped a vessel!!! donna is very rude & unprofeessional!!!!read more

Monroe Wheelchair is now part of the Numotion chain. Many folks around the country complain about…read morethem, but I honestly think it depends on who you get there. I highly recommend Dave Hebert in the Rochester office. As a person in a wheelchair himself, Dave really knows his stuff! I had started the process of ordering a custom power chair last year with them, ad had to drop the whole thing because of the portion I'd still have to pay. Dave met with me and my physical therapist, and discussed with me that the original order had a feature added that I'd never use, so we eliminated it, reducing my out of pocket cost considerably. He was also able to connect me with an organization that can provide me with funding for my balance due. Dave is a real asset to his field!!

My OB suggested nulife for my breast pump and their service has been GREAT! The pump I wanted was…read morefully covered and within 24 hours of them getting my script they shipped my pump to me and emailed me the tracking information. No waiting until the 9th month of pregnancy to get my pump and no copay like the other companies wanted. I recommend!!

From the owner: Nu-life Medical is a family owned and operated local business. Call us for insurance covered Breast…read morepumps and upgrade options--Elvie, Medela, spectra, Freemie, and more. Drop-in Today or reserve one.

So, a little history. I have been waking up more tired than going to bed and recently completed an…read morein home sleep study. Came back as severe sleep apnea. Wow, I would have never guessed. After diagnosis I was given a voice of CPAP providers and I selected YOURCARE in Penfield. Mindy called and gave me a heads up in the process, asked about type of CPAP I wanted and informed me if the differences. I chose what I felt was best for me and she told me how much to expect to pay at machine pickup and what future payments would be. She also let me know timelines for when to expect the Machines in. I was expecting a much longer wait but by Mindy preparing me for a back order situation, I was pleasantly surprised at how fast it came in. I went in to get fitted and schooled on the workings of it and it was very quick and helpful. All in all a great experience!

Buyer Beware, they have a 3 days return policy! Who has that? Not consumer friendly! The brace my…read morehusband was new in the box, never opened. Their price was super expensive compared to the same product on Amazon. I would not recommend them.

I went in here since I needed some band aids so.. also it's basically in the same parking lot area…read moreof the new Aldi. I came in, it's a nice location and set up. Yes they are pricy on a lot of things I usually get my prescriptions from the Park Ave store. Staff is friendly enough and the store is tidy. They have a large parking lot.

I stopped yesterday looking for a Dermacea Abdominal Pad. I asked a pharmacist for help and he told…read moreme to go to Eastside Medical Supplies on Monroe Ave. He gave me specific directions and I found what my friend needed. Please thank him for me. I did not get his name. Sister Edna Slyck, RSM

This is such a great pharmacy. The people who work here are always so helpful. If a script needs…read moreto be checked with the insurance company or the Dr. they are on it and get back to me so quickly... I have never had a problem with them. I love the free antibiotic policy too! It is so convenient to have it right at the grocery store and they are always quick about filling scripts when you are staying in the store.