UNACCEPTABLE!!! CAUTION!! BEWARE!!
I received an unsolicited call from someone representing themselves as Rochester Oxygen, my normal CPAP supply provider. I placed my order as usual, with the clear assurance that the after insurance payment I would need to make would not exceed $50. I was told they ALWAYS advise when $ limits are imposed. Upon receiving my merchandise I saw (that my responsible portion of) the invoice was over $80, was from Buffalo Wheelchair. I contacted the phone number on the invoice. I was advised (I believe by the same person that originally called me) that BW had been bought by Rochester Oxygen, and they had not yet used up their old paper documents.
I detailed my exception to the maximum of $50 budgeted. The man indicated that they had not yet been paid by BC/BS. I should ignore the invoice. I would receive a corrected one after they reconciled the account with Blue Cross Blue Shield.
I received a new invoice that was a dime less than the original.
I called the number on the invoice again. I believe it was the same person again. His response was strictly professional, but strictly legalistic in nature. He was insistent that regardless of the amount, I was legally obligated to pay the amount they invoiced. His response and demeaner was very upsetting. When I suggested an illustration of an obscene amount, he insisted I would still be responsible for the outstanding amount due. It upset me more than I was before....
I have paid the $50.00 I had authorized.
This is now at a point that I will find a different supplier.
I will let everyone I know about the incident, and strongly recommend against any dealings with Buffalo Wheelchair, aka Rochester Oxygen.
This because they FAIL to accept a $30 mistake. A simple acknowledgement and some assurance they would enact a permanent corrective action would have resolved my concern. Too bad for them.
Good riddance. read more