Purchased a vape Tuesday evening. 18 hours later it won't work. No recourse. Won't be back.read more

Loved this place until I bought two vapes back to back that were burnt out. Not much consideration…read moreto allow for an exchange.... $60 down the drain.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

Been going to elab for 20 years (monroe ave), I now live in Canandaigua and have been in a bunch of…read moretimes. Best glass in the area, by far. What makes this place stand apart is the customer service. Every person in the building is the most helpful and friendly staff I have experienced in a long time. Truly a great company and a pioneer in the industry when it was frowned upon in the beginning. Puff tough.

From the owner: One stop shop with a little bit of everything! read more

Mad Hatters has everything for everyone. If you need it they got it. Every staff member there is…read moreamazing.

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

Needed a new bong in and out . Great pricing and staff! Got it home and she worked like a champ!read more

This store is amazing. The people working. There are so knowledgeable about every product and they…read moreare so willing to share their knowledge with you. They know what they're talking about. There's very willing to explain products to you and give you their personal advice. The store is clean. It's easy to park. I would recommend the store to anyone.

Really bad customer service. I'm not one to use negative remarks but nothing but assholes behind…read morethe counter. Really high prices as well. I can get my go to line of juice online for half the cost. Avoid this location

I love that they were being so nice and understanding! Very helpful,courteous..Wearing masks A+…read morethere too! I will be back!

I cannot believe how much the owner took advantage of my little knowledge. I was charged 30…read moredollars plus whatever tax for a vape that she doesn't have coils for and then she charged me another 35 for a small amount of juice. When i got home I google searched the price of both and at top prices it was 30 at best for both...DO Not go to this shop they are crooked and over charge me by $40 only because I was not knowledgeable.

I started vaping a year ago this month, this is the first place I went to. Sheiliah was awesome she…read moregave me all the knowledge I needed and I have learned a lot from her. My mod broke after I bought it she helped me with a receipt and everything I needed to send it back, without her help I would have been shit outta luck. The juice selection is the best it's a fun time coming in and looking at all the flavors I recommend any vaper to stop in.

Right on time with plenty to choose from really a premiere smoke shop right in the heart of…read moreHenrietta! No, I haven't experimented with a cigar lounge, but it looks really upscale and very signature. They even have exclusive parking for the cigar lounge VIP members. I like it a lot. I'll be back.

Good selection, knowledgeable staff, enjoyable experience and a bunch of other words to get to…read moreYelp's 85 word minimum for a review.

Hidden gem. We were on vacation and decided to stop in at…read moreMJ's so we could enjoy thanksgiving a little more. lol. Bring in a house with 18 people (9 of which are kids) sleeping not so well on an air mattress (omg my hips STILL hurt) and 3 dogs barking can start to take a toll. Totally worth it don't get me wrong. But why not chill out a little too ya know? Anyway.. We were more than pleased to find that they had the selection and brands we wanted! If you visit dispensaries often you know it can be difficult finding the things you need or want when it's brand specific. I needed some WYLD gummies to help me sleep, and a stizzy pen to keep my nerves down and patience in tact. Would you know it, worked like a charm. It was an amazing trip. I took my friend who I was visiting and she also enjoyed it more that the shop she had gone to prior. It was clean, well lit, everyone was very kind and knowledgable , patient, nobody was rushing. First time in, perfection. Second time in, awesome. I got to have a conversation with a worker about LaJolla. ‍ It's a bit spend but still cheaper than what you use to pay on the streets lol . I think we paid about $120 for my gummies, the stizzy cartridge and a bottle of pre-rolls. Again, worth it! Thanks MJ's! See you again next time.

Stopped in Monday as the store I used to frequent switched to mail order and I wanted to try…read moresomething new. Parking is easy, need ID to get in, place has great selection. Alex helped me find a new product (Tincture) to try for relaxation, have tried it once and was good, have to experiment more to get the right dosage, but so far happy with purchase. Definitely will be back to try some other products as the personal service and help was great, thanks so much.