From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

Very polite customer service. Always, clean, friendly and…read moreupfront. My favorite place to get the flavors I like. It's also in a very nice neighborhood which makes the experience even more comfortable. They also have novelty items in there. Great for a quick gift for an adult friend! ​

From the owner: Village Vapes is the premier smoke and vape shop in East Rochester, New York, distinguished by our…read moreextensive selection of smoking and vaping products. We are dedicated to offering the widest range of high-quality items and flavors at the most competitive prices. Our commitment to exceptional value ensures that both newcomers and experienced enthusiasts find exactly what they need without overspending. Village Vapes is your ultimate destination for all your smoking and vaping needs, where quality and affordability come together.

Been going to elab for 20 years (monroe ave), I now live in Canandaigua and have been in a bunch of…read moretimes. Best glass in the area, by far. What makes this place stand apart is the customer service. Every person in the building is the most helpful and friendly staff I have experienced in a long time. Truly a great company and a pioneer in the industry when it was frowned upon in the beginning. Puff tough.

From the owner: One stop shop with a little bit of everything! read more

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

Mad Hatters has everything for everyone. If you need it they got it. Every staff member there is…read moreamazing.

Needed a new bong in and out . Great pricing and staff! Got it home and she worked like a champ!read more

This store is amazing. The people working. There are so knowledgeable about every product and they…read moreare so willing to share their knowledge with you. They know what they're talking about. There's very willing to explain products to you and give you their personal advice. The store is clean. It's easy to park. I would recommend the store to anyone.

Really bad customer service. I'm not one to use negative remarks but nothing but assholes behind…read morethe counter. Really high prices as well. I can get my go to line of juice online for half the cost. Avoid this location

I love that they were being so nice and understanding! Very helpful,courteous..Wearing masks A+…read morethere too! I will be back!

I cannot believe how much the owner took advantage of my little knowledge. I was charged 30…read moredollars plus whatever tax for a vape that she doesn't have coils for and then she charged me another 35 for a small amount of juice. When i got home I google searched the price of both and at top prices it was 30 at best for both...DO Not go to this shop they are crooked and over charge me by $40 only because I was not knowledgeable.

I started vaping a year ago this month, this is the first place I went to. Sheiliah was awesome she…read moregave me all the knowledge I needed and I have learned a lot from her. My mod broke after I bought it she helped me with a receipt and everything I needed to send it back, without her help I would have been shit outta luck. The juice selection is the best it's a fun time coming in and looking at all the flavors I recommend any vaper to stop in.

The place is easy to find and a plenty of parking lot. They are specializing in cigars, vape,…read morehookah, and etc, but they provide some drinks if you want to chill in the lounge. There are two separate lounges that are for non members of the elite cigar and member of the elite cigar with guest passes. It's very quiet and very clean in the lounge. They are designed for people who want to smoke anything kind of cigar, hookah, etc that the shop sells. One of my friends accidentally spill the burned ashes from the cigar and the worker was nice enough to provide us the broom and pan to clean it off the mess. I would recommend anyone who is a cigar smoker to come here with small gathering or alone in a quiet environment for a change.

If I could leave zero stars I would! When my girlfriend and I walked in, we were not greeted at…read moreall. When I had a couple questions about products, the staff members answers were constantly I don't know or I've never heard about it! The typical stoner staff worker, long hair, didn't know anything looked like shaggy from Scooby Doo. Treated us with total disrespect even while I was talking, interrupted me to start talking to other people