This place is freaking awesome! I go there for my hookah supplies and get lost every time in a good…read moreway lol. For those who enjoy "extra curriculars" they have the craziest pipes! Some are dragons, others cartoon characters, super heroes - you name it - and they go for hundreds to thousands of dollars. Lol me and my beau enjoy going and looking at them. As for hookah lovers like myself -- ever wanted a hookah shaped like a rifle? They have it lol they also have tons of tobacco but it's the more basic brands like al fakar and starbuzz. None of the really good anti burn tobacco. they do have the good coconut coals though. The spot is always busy so I know I'm not the only one glad they opened up! All the people who work there are super friendly too !

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

I have been going their for at least 20 years for cigars . Friendly and knowledgeable staff. Their…read moreselection of lower priced and premium cigars is good.

Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Stopped in yesterday to buy some cigars, this was my first time visiting. The selection of cigars…read moreis great, including a walk-in humidor and maybe 6 or so cabinet humidors. Prices were ok for singles at a retail store. I didn't go in the lounge but I did see it on the cameras and it looks very nice. I think this would be a great choice for hanging out and smoking with some friends, and I'd like to do that soon. The only reason I dock a star is because half the store is devoted to vaping, and all of the people in the store were devoted to vaping (when I was there). Service was great though, and I will definitely be back.

Purchased a vape device for $75. Got it home tried it out and it just wasn't right for me for a…read morecouple reasons. Drove straight back less than an hour later and was very disappointed to learn returns aren't accepted. No store credit nothing. Stuck w a vape I'll never use and out $75. The clerk recommended I come back when a manager is available. Guess I'll try that but I'm not happy w their policy.

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

I come here about once a week and it's got to be one of the best dispensaries around. The people…read morewho work there actually care about the customers and go above and beyond explaining their products and how they source them. They stock products that are all new york based and their selection is so wide. I definitely recommend to anyone looking to escape the iPad bud tenders and who is looking to have an actual conversation about their products.

The staff is so friendly and extremely knowledgeable on the product. They make you feel so welcome…read moreand answer any questions you may have. It's truly the most friendly and welcoming dispensary I've been to! 10/10 would recommend to anybody

I am obsessed. This woman owned business is awesome! It's small, but welcoming. Plentiful in…read moreresources and knowledge! This is a micro dispensary that does all their own stuff! I was impressed with the wealth of information we were given (or option to get) when we went in. The staff was knowledgeable in both the store and the products. I will absolutely go back and recommend it to many friends!!

Awesome spot! Very friendly staff, very knowledgeable new products and convenient location!read more