From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

I've been going to Empire Vape for years now. Puja and her husband are absolutely amazing. She'll…read morebend over backward to make sure you're satisfied. She's incredibly friendly, professional, and hospitable. The shop smells amazing and the service is incredible. Bottom line? If you're in Webster and you smoke you shouldn't be going anywhere else. It's been almost three years since the first time I walked in. Every single time has been a lovely experience.

They always have exactly what I need here and the service is impeccable. Best vape shop in the arearead more

This place is freaking awesome! I go there for my hookah supplies and get lost every time in a good…read moreway lol. For those who enjoy "extra curriculars" they have the craziest pipes! Some are dragons, others cartoon characters, super heroes - you name it - and they go for hundreds to thousands of dollars. Lol me and my beau enjoy going and looking at them. As for hookah lovers like myself -- ever wanted a hookah shaped like a rifle? They have it lol they also have tons of tobacco but it's the more basic brands like al fakar and starbuzz. None of the really good anti burn tobacco. they do have the good coconut coals though. The spot is always busy so I know I'm not the only one glad they opened up! All the people who work there are super friendly too !

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

I have been going their for at least 20 years for cigars . Friendly and knowledgeable staff. Their…read moreselection of lower priced and premium cigars is good.

Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Great Customer Service, I was able to test out the vapes, and they provide plastic protectors that…read moreyou can put on the tip to try the different products. Price is great for what you get.

this has the best prices for glass and vapes , sweet employees and Bri was phenomenal.read more

Ok.. Have been vaping almost 2 years and this is the only…read moreplace I go to get my watermelon jolly juice. I live in Canandaigua NY and drive every 2 weeks to get my coils and juice. Went in there today and Kenny & Kate were working. They were both very helpful and polite. So kudos to you two.. Thank you Kenny!!! That mental thing is very powerful...lol

Horrible attitude from the employee who "served" me. The one lady was EXTREMELY rude and wasn't…read moregoing to sell me anything because she thought my CBD cartridge was THC oil. Maybe you should educate your employees on other benefits of vaping like CBD oil for seizures like I use it for instead of treating me like I brought a bomb into your store. Until the other "nicer" employee came over and suggested a battery to fit my cartridge did I realize the first lady lied to me telling me she didn't have anything to fit my cartridge. She was not helpful/educated/ or maybe just disinterested in answering my questions. After deciding to buy a $53 dollar battery the lady proceeded to have a giant attitude and was just plain out rude. At least 3 other people I've spoken to have had the same awful experience at this vape location in Penfield. I WILL NOT BE RETURNING. EDUCATE YOUR EMPLOYEES ON YOUR PRODUCTS AND *****KINDESS*****!!!!!!

I use delivery service from the Henrietta to irondequiot always on time great customer serviceread more

Stopped in Monday as the store I used to frequent switched to mail order and I wanted to try…read moresomething new. Parking is easy, need ID to get in, place has great selection. Alex helped me find a new product (Tincture) to try for relaxation, have tried it once and was good, have to experiment more to get the right dosage, but so far happy with purchase. Definitely will be back to try some other products as the personal service and help was great, thanks so much.

I've been here twice and I'll be back. Best selection of some of the top juices out there that I've…read morefound. Bonus, no more buying online without knowing if I like it. Space Jam, Five Pawns, Cuttwood, Suicide Bunny, Halo, and more. If you are looking for juice, you simply have to go try and buy some of these brands. They get amazing reviews all over the internet for a reason. Good selection of gear, and they also carry a few rebuildables, wire and cotton. There really are no local shops that carry the actual brand name rebuildables but I know that's basically a niche upon a niche so I can't really knock anyone for that, but I'd love to see it. If you are going through coils quickly you'd be amazed how easy and cheap it is to build. They don't have a particularly large variety of gear but they do have several batteries, tube mods and boxes to choose from. Prices are on par with online shopping from a good shop but they aren't rock bottom - but remember you get to actually taste the juice and they will take the time to show you how everything works. If I go taste some juice and find something I'm going to buy, I'll gladly pay their fair prices for that. The first time I went the staff member I met wasn't particularly friendly but he did get out the juices I wanted to taste and made some recommendations. The next time I went the other staff member I met was great. Maybe it was an off day for the first guy. The second guy wasn't a builder so he couldn't answer a lot about that part but he knew all the mods, tanks and juices well. Like my review of another local vape shop - this is Rochester. We are not that big. A vape shop here can't be expected to financially sustain an inventory of all the latest and best stuff. However they have a decent selection of gear, and a fantastic selection of the top rated juices and reasonable prices. They are a great shop and have a good location for people on my side of the city. This shop also has a more mature atmosphere which I appreciate. I'll definitely be back.

Great place for premium juice. Friendly staff, and decent prices for a B&M. They had a very nice…read moreselection of juices for purchase and they guy working was very nice about me taking my time. He answered a bunch of questions and suggested a few juices for me to try.

Exceptional service! Very friendly and knowledgeable people! Great product selection and fair…read moreprices! Parking lot right next door for easy in an out device and they deliver.

I am obsessed. This woman owned business is awesome! It's small, but welcoming. Plentiful in…read moreresources and knowledge! This is a micro dispensary that does all their own stuff! I was impressed with the wealth of information we were given (or option to get) when we went in. The staff was knowledgeable in both the store and the products. I will absolutely go back and recommend it to many friends!!

Awesome spot! Very friendly staff, very knowledgeable new products and convenient location!read more