The lady who manages the place is incredibly helpful and kind. As a first-time user of such a…read morefacility, I required a lot of assistance, and she was there for me every step of the way. I can't express my gratitude enough. May God bless you. The place was spotlessly clean, and the waiting area was incredibly comfortable.

Great spot--clean, well managed, bright, and the machines are huge. We have a washer and dryer and…read morestill go there for bulky items or when we do not want to heat up the house with long dryer cycles. I would strongly recommend this place if you need a laundromat

Clean and well lit laundromat with a helpful attendant. We are visiting from out of town and…read morestopped by to get our cloths washed before we head out. Change and soap vending machines available so bring your cloths and get them fresh and clean.

Really clean and nice laundromat. Our washer and dryer weren't able to be installed on time so I…read morehad to bring clothes here but I was really excited that they had a wash and fold service so I could get other errands and work done while my laundry was being completed. The owner was training new staff when I arrived and he seemed to really care about the staff, the customers, and the training process was pretty thorough from the little bit I saw which is nice to know that the owner takes care to train staff thoroughly

I got to the laundromat at 6:30 Pm. The door was locked I…read morewaved to the guy he ignored me. So I knocked on the glass he looks but still ignores me. So I knock on the glass again He finally comes to the door and says what So I explain to him that it's only 6:30 and the sign says last wash at 7:30 because they close at 8:30 Mind you he saw I only had one load of clothes He still Said no and slammed and locked the door back

My experience was very disappointing. I showed up an hour before closing and I saw that several…read morepeople were inside so I thought to myself "great!" I reached for the door and it seemed lock, and inside I saw a stocky gentleman on the inside give me the "hand slashing the throat" sign. I think he was going for the two handed "we are closed" sign but hadn't quite mastered it. Through the window I said "are you open? Did u accidentally lock your door an hour early?" I got another "throat slash" hand signal rebuttal :( I said "I really just need a wash, not even drying after, and you're still open for an hour." You guessed it, he just gave me another "slash your throat" gesture. It was beginning to feel like more of a monologue than a dialogue, and since his next move was to initiate a one-way staring contest at me through the window, I thought it would probably be an opportune time to leave. So I tossed my stocky friend a thumbs up and headed on over to Durham Cleaners and Laundromat, because it was open and there were no hand gestures and staring contests involved. Needless to say I won't be going back to Bull City Suds. All my stocky friend had to say was "hey brother, it's an hour before closing, and it looks like your not familiar w/laundromat etiquette, (I'm really not) I'm sorry I couldn't help you out, but we are open these hours tomorrow." Instead he acted like a grade-A creeper. I'd avoid this place like the plague. Unless you enjoy one-way staring contests with strange men.

I stopped by this afternoon to wash a comforter. I hadn't been there before, but the gentleman who…read moreworks there walked me through the entire process, from paying to how to use the machines to finding a stepstool so I could add the detergent & fabric softener to the washer. I'll definitely be going back. Very kind employees & top-notch service.

Okay, I don't often go do my laundry anywhere but I had to today because our washer is broke and…read morethe repair man cannot come until next Friday. That's life. So I packed up and made my way to WaveMAX. From the moment I opened the door I was super impressed. I've been to a handful of different laundry mats in my life and this is hands down one of the top ones that I have ever been to. I immediately noticed that it did not smell of stale laundry and water that most do. You know exactly what I am talking about. I was greeted by Dana, a very friendly and knowledgeable worker that could tell I was a little out of my element. She quickly started helping me and relocated my laundry to the smaller washers to help save some money and explained EVERYTHING to me. She walked through each step with me. She showed me how to get my laundry card to pay for the machines and how to reload my card. She showed me how the machines operate and which dispensers are for my liquid detergent or dry, etc. I mean she was detailed and very helpful. She was amazing. She clearly knew I was lost and did not make me feel stupid at all. The machines at this place are very updated and clean. When you get your load card to pay, you attach your phone number which allows you to receive a text to your phone when your load is complete from washing or drying. I had about 6 loads so it even gave you the washer number or dryer number. Super helpful!! If you are trying to find somewhere to do your laundry I highly recommend this place! Dana is awesome and the place is clean and new!

Good laundromat. The machines feel reasonably priced. I don't have a ton of clothes, so I can…read moreusually get my weekly laundry done for about eight bucks, which feels fair. Usually around fourteen to sixteen if I'm doing my linens. I like that they have free INDY Week. Clean, they have drink and snack vending machines, which can be nice. I've never had to wait for a machine over the month and a half I've been going. Only complaint I have is that the app they use for the machines is a little wonky, particularly with the dryers. If you don't use the app it's quarters only -- I don't know how typical that is for laundromats, but when the machine is six dollars to run, that takes a while. I've never used their dry cleaners, unlikely that I'll ever get the chance to.

overall a great experiece especially janathan is a very kind and patient guy (definitely not…read morejanathan btw)

Took my daughter's wedding dress and veil here for cleaning and preserving- it took a little more…read morethan a month but we were very pleased with the final product

I rarely use dry cleaning services, maybe once or twice a year but I always come here. If I drop it…read moreoff at lunch one day, it's usually done by the time I get off work the next day. My clothes have always been returned perfectly. I got a dress($14), slacks ($7), and a dress shirt ($3ish) done for $28 most recently.

I was in such a bind when my clothes dryer died! Kevin helped me get the VERY heavy load out of my…read morecar and into a dryer. He ALSO swiped his own card since I had no cash and he was trying to close. SO helpful and kind since he really could have just sent me away. Kevin went above and beyond and I so appreciated his kindness.

I decided to stop giving my business to this laundromat/cleaners for a couple of reasons. The…read morefirst time I dropped off some clothing items for dry cleaning (jeans, shorts) I was given a one-week turnaround time. There was no special care required for the jeans other than a request for laundry. It was not during any holiday or shutdown time. How ridiculous!!! Secondly, the laundromat is primarily frequented by minorities which is why I think the owner isn't concerned with repairing so many of the machines that have been unoperable for several months. After frequencing the facility for nearly a year and still seeing the same washers and dryers out of order, I inquired with the manager on duty as to why the machines weren't repaired timely which would speed up the wait time during peak hours? The woman became offensive and lied and stated that one washer cost $50,000 to repair. Now, we all know that is not true and most laundromat facilities rent the machines and there are service agreements in place for repairs. As well, I usually frequent the laundromat at night and the floors and machines are not always clean, despite staff being present but usually in the office with the door closed and on the phone on personal phone calls. The onsite manager was so offended by my timely repair question that she became unruly and unprofessional and then talked about my inquiry to a hispanic employee who decided to pick up the unprofessionalism and challenge me also. At the end of the day, my money matters and I choose to spend it where I receive good customer service and feel valued as a customer.

Machines ok. Could not locate attendant to go to bathroom since they all padlocked? Bro.read more

Ever since I moved to Durham this has been my go to place. The AREA itself though has gone so so so…read moreSO SO downhill. Every time i'm here drug addicts tweaking out front and asking for change. Digging through garbage, talking to themselves. Making the place unsafe. Needs security.

Plenty of machines. Just fyi I don't frequent wet often we were waiting on our washer/dryer to be…read moredelivered. But download the app and also realize on dryers you have to do about 4 cycles depending on content and load.

Came here to clean an item that my home washer couldn't accommodate. This place is brightly lit and…read morehas tons of washers. I think this place could be cleaner on the inside. Also, I went to the service window to ask a question and there was a guy and an older lady inside. The old guy made eye contact but took him a few minutes to figure out if he wanted to speak with me. Kind of odd.

Normally, this place is OK and relatively affordable. But today, some huge family came in and…read moretotally trashed the place leaving food smeared on the folding tables and floors. Considering how many other poor experiences I've had with people here I will probably go elsewhere going forward.

From the owner: Soap Opera 3 Laundromat is the ONLY 24-hour laundromat in Durham, North Carolina that strives to…read moreprovide the best services in the area. We utilize an ArtiClean ozone laundry system to ensure that your clothes are clean, free from disease-causing germs. and fresh smelling. We've been in the business for 15 years, so rest assured that we know how to provide top-quality services. Please don't hesitate to reach out to us to learn more about us and what we do.