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    Fideaux - Mill Valley

    3.7 (3 reviews)

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    3 years ago

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    2 years ago

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    Pet Food Express

    (86 reviews)

    Super Bowl Sunday, February 8th, 2026:…read more After taking both dogs on a hike, both got grimy and grubby...especially the Maltipoo. We always choose Pet Food Express to give them a shower and this was the closest one. Located in a strip mall in Mill Valley and approximately less than a mile from 101, it was definitely convenient as it was the closest to Mt. Tam. Upon entering, there were two, young female workers by the cash register, and we didn't even get a greeting. In fact, the look on their faces was of disgust...as if we were bothering them or as if we disturbed them. No matter, we asked for a coin and informed them of our intent of a pet wash. The service was cold and disinterested. I can see it from both their body language, their eyes and most obvious of all, their facial expressions. I read these things - years and years of training comes naturally. I'm I n constant awareness and reading people. I get it, maybe they had a long day and it was close to ending their shift and they have to prep and clean the pet wash area before closing time. But it was only approximately 16:15 hours (4:15 PM) and their closing time is at 18:00 hours (6:00 PM) on a Sunday. Anyways, their negative energy lingered as we were washing our dogs while one of the workers cleaned the unused pet washing stations. The way she was cleaning was also off. It's like a kid upset that her parents told her to clean her bedroom kind of vibe. What was also bugging me was the condition of the aprons. They stunk like old mildew. I don't know when was the last time they were washed, but they needed to be soaked and rinsed in gallons of detergent to remove the funky smell. When we were done, we didn't even get a thank you or any type of acknowledgment unlike all the other Pet Food Express that we've been to. Just the same treatment when we all walked in. At least they were consistent. Guess we won't be using this pet wash station anymore.

    It's just the best do-it-yourself dog bath anywhere. Tubs always sparkling clean. Plentiful towels…read more Ample time to wash and dry our large dog. They are experimenting with a new soap dispenser method. Either one is great, honestly. Charles and the rest of the team there today were so helpful and friendly. Thanks!

    Spot Pet Care - New location & prices as of Jan 2025

    Spot Pet Care

    (78 reviews)

    This is the 2nd time I've taken my dog to Spot Pet Care for a nail trim and dremel. And boy, it is…read morea SITUATION. My dog brings the nail trim drama and the ladies handled it very well! Thank you, ladies, for all of your patience and work while trimming my dog's nails. We now know that next time I help hold her legs, so you can hold her paws whiling working on her nails. Thank you, thank you!

    We had a one and done very bad experience here. I would not recommend this shop to anyone…read more I had reached out to the owner to ask about grooming for our pup, I let her know our dog is a senior and requires gentle care, and was clear on what we wanted haircut wise. She said all of that was totally fine and she'd have her best groomer on it, and we booked an appointment. When I took our pup in, I didn't get to speak with the groomer, but the girl at the front desk assured me they had the notes and pics I had forwarded. I felt uneasy as the other "groomers" in the shop were all talking loud, listening to loud music, and dressed in really baggy clothes ( not smart when you're cutting dog's hair). I'm upset that the vibe didn't turn me away, I should've listened to my intuition as this place did not seem good at all. When I went to pick up our pup, her cut was AWFUL. Totally choppy, uneven, and she looked half bathed. I emailed the owner and she confirmed the groomer had been busy, so they had someone else do Twinkle's cut. This other person was new, and totally ruined Twinkle's cut, as well as mishandled her. My stomach was upside down. The owner offered me a 10% discount off the cut, and said she would give us 50% off the next cut. She promised me that it would not go poorly again. First of all, NOTHING WENT AS SHE SAID IT WOULD, and the best "customer service" she offered was 10% off the totally botched job??!! Second, why on earth would we ever trust them and subject our sweet girl to this chaos and lack of skill A SECOND TIME!!?? I said how about give us at least the 50% off this time- but really she should have refunded us fully and either properly trained that incompetent groomer or fired him. Overall, the service was terrible, and the owner was more interested in keeping her $100 than righting the wrong that was done by her and her staff. I strongly advise against taking your precious pets to this shop, from owner, to front desk to groomer, it's all bad.

    Fideaux - Mill Valley - petstore - Updated May 2026

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