Just got to VT for a 2 month vacation when the wire on my son's braces popped out. This office was…read moreamazing in getting us in for an emergency appointment and Dr Roger took great care of us. Thank you, thank you!!!

Worst dental experience ever. My child was forced to receive a gas sedative for a minor cavity,…read morestill experienced pain with added injections, and then was told that the dentist would not fix all cavities in one sitting but in as many there were cavities with them all being under gas. The dentist treated like my child was a factory item, the dentist allegedly "cleaned" each cavity within one and a half minutes (I timed it) and was out of the room within seconds.

Our experience with North Country Pediatric Dentistry has been extremely frustrating,…read moreunprofessional, disorganized, and has directly affected my son's treatment timeline. In March 2025, we met with the orthodontist and were told my son needed all four incisors removed and spacers placed. When I later called to schedule his initial extraction appointment, the office could not locate the orthodontic order. We scheduled anyway, but when we arrived for the appointment, the dentist again could not find the orthodontic order, which resulted in the procedure being rescheduled. At that point, I asked why a new order could not be requested from the orthodontist and was informed that the orthodontist we had originally seen was no longer with the practice. I then requested a consultation with the new orthodontist to clarify the treatment plan and was told a consult was not necessary. At his June 24th extraction appointment, the dentist removed only one tooth and stated the others did not need to come out. At that time, his spacers still had not arrived, and each time I inquired I was told that "the lab was still making them." At his August 27th cleaning, a different dentist informed us that the remaining incisors did need to be removed and advised scheduling another extraction. Again, I requested an orthodontic consultation and was told it was not needed. After further confusion and another cancelled appointment, we were eventually told that we did need to meet with the new orthodontist, which finally occurred on December 12th. At that visit, we were again told the same plan: the remaining incisors needed to be removed, spacers placed, and a palate expander would be required. The Plattsburgh office manager acknowledged that there had been staffing issues and stated that some employees had not been properly performing their responsibilities and therefore been fired (extremely unprofessional conversation to be has with a patient's parent). She assured me she would personally follow up with the lab to ensure my son's spacers were ordered and tracked. My son was then scheduled for December 28th to have the remaining three incisors extracted. I specifically asked whether we should wait until the spacers arrived before proceeding, and I was told they would be ready within 1-2 weeks after the extractions, so it would be fine to move forward. Weeks passed with no updates, and multiple phone calls were not returned. On January 30th, I was finally able to speak with the manager from the Malone location, who was assisting in the Plattsburgh office that day and was professional and very helpful. She investigated the situation and discovered that the spacers had never been ordered at all, despite previous assurances. She immediately spoke with the Plattsburgh office manager, who stated she would have the dentist place a rush order on Tuesday when he was in. When I followed up again, I was informed that nothing had yet been done and that this was the first the Plattsburgh office manager had heard of the issue. During that call, she raised her voice, spoke to me in an unprofessional manner, and stated she had no control over the dentist or the lab. I have also personally witnessed her speaking unprofessionally to other parents over the phone while sitting in the waiting room with my child. In addition to the treatment delays and communication failures, this office has previously sent me another patient's full name and appointment time, which raises serious HIPAA privacy concerns. The repeated miscommunication, lack of follow-through, inconsistent treatment decisions, and unprofessional interactions have made what should have been a straightforward pediatric dental process unnecessarily stressful and prolonged. I strongly encourage parents to carefully consider their options before scheduling care here.

Never again. Their staff lied to my face, treated my children as though they are machines being…read morebuilt on an assembly line, and missed important medical problems that were bigger issues to fix later. On top of that, their staff is judgmental instead of empathetic. Save your children from a lifetime of hating the dentist and steer clear.

I was searching for a dentist in Vermont and happily found Timberlane. Initially, they said new…read moreadult patient openings for general care wouldn't be until January. However, for an acute issue (my wisdom teeth), they got me in much sooner. I was so pleased with their friendliness and efficiency; they immediately set up my new patient appointment and oral surgeon referral. They're in a convenient location and their office is super inviting. Highly recommend!

Excellent care. They really know how to hire great staff. I have always received thoughtful,…read moreskilled treatment, and no over treatment planning! No overwhelm, which is so rare. I trust them.

Dr Arthur, Hannah, Mandy and Chelsea are a great team. Very attentive to every detail including…read moremaximizing comfort during procedures. Very highly recommended. Will definitely be going back on a regular basis.

This place is just horrible. Go anywhere else. The dentists never look at patients notes. The staff…read moreis kind of rude and they keep making you sign off the wall stuff that is incorrect. They are just awful.

one of the best dentistry for kids I have ever been to. The staff is friendly and great with my…read moreson. The television on the ceiling are a great touch for keeping the kids distracted while having their teeth clean. I would recommend this office to anyone who cares about great service and excellent treatment of their child. The front desk is always so polite and willing to go above and beyond to make sure your questions and concerns are answered. Always willing to work with parents with busy lives when scheduling. The doctor is so friendly and my son just loves his fashion in glasses. I would give 100 stars to this place if I could they have made going to th dentist so easy as my kid looks forward to going now. please Take the time to look into this place I'm sure they will have you switching to their office after just one visit. Top tier service and professional staff. Your missing out on a great experience if you haven't been here.

If you are thinking about going here... STOP!!!!…read more Read this article!! He is a crook and a shyster!! 50 shades of shady right here!!! Not very nice at all!! God forbid you ask questions... they list you as a difficult parent.. Have seen the orthodontist ONCE in 11 months of treatment!! When asked why.. they dismissed my child as a patient!! Stop!! Go back do not use this practice!!! https://ag.ny.gov/press-release/2022/attorney-general-james-secures-over-750000-pediatric-dentistry-group-performing

The team took excellent care of me! We went for a broken…read moretooth while on vacation. They got me in as soon as feasible, took the right approach to get me back out having fun, and provided all of the necessary paperwork to file for reimbursement through the VA.

We were told that they didn't participate with any dental insurance and that we had to pay in full…read moreat the time of service. We did. Our dental insurance paid part of the bill and sent the check to their office. They received the funds about two month ago and never got back to us. We called several times and left messages to get the refund we are due at no avail! Shame on us for going back here after we had a similar experience a few years ago!

My kids are 24 and 14 so I've been through the "braces thing" two times. I am really happy with…read moretheir attention to the patients and their interactions with us. They took the time to explain everything, including the financial part. They were there for after-hours and whenever we needed something. I like the all-inclusive price. Both my daughters have gorgeous smiles! I would definitely recommend this practice for Ortho. I have never used them for ordinary dental work, but I imagine they would be great.

Truly the worst- most irresponsible excuse for a dental practice on this earth…read more My son has extensive work he needed to have done- they were unbelievable rude while scheduling- made us wait 5 mos to be cancelled and then dropped us as patients even though they are the only dentist in our area.- in addition no matter what anyone says to you its a lie- dont trust them!!! They will leave a 2 yr old in pain because they are incompetent. I will drive to Tufts before I give my child to these people. The State Dental Board will be hearing about Dr Roescher.

My dentist has always been good to me, but the new hygienist I saw yesterday is an absolute angel!…read moreShe noticed that my insurance requires a risk assessment that hadn't been completed, and if you score a certain way you receive increased benefits - it made such a difference for me! I really recommend them.

Callers beware. I was in need of a new dentist and found…read moreACDC in my member portal as "in network". When I called, I did not have my insurance card handy and could not remember the name of my new insurance. I had thought "Northeast Delta Dental" was my insurance, but it was not. I called back a couple of weeks later and upon giving my name, Carrie(?) briskly stated "We do not take Northeast Delta Dental!". I calmly explained I had my card and was happy to confirm it actually says "Dental Blue". She advised, rather shortly, that Dental Blue was not in network with them, so I asked about "CBA Blue" (as that was the next name on my insurance card). She rudely exclaimed they're not in network with them, either. I called CBA Blue and was advised that they use the Blue Cross Blue Shield network. If the office had only allowed me to give more information, I imagine they could have understood that they were, in fact, in network. This is not how potential new patients should be treated. I'll be looking elsewhere.