After searching for a dentist in Vermont, I am so glad I found Timberlane Dental. While I was…read moreinitially told new patient openings for general care wouldn't be until January, they were able to get me in much sooner for an acute issue with my wisdom teeth. From the moment i walked in, I knew i wanted to establish care here. The office is inviting and calming, with separate rooms, ample windows, and tranquil paintings. The entire staff is warm and welcoming. My dental assistant was efficient and we were even able to combine my new patient exam and cleaning into a single visit since I was already there. The hygienist was amazing--she talked me through the entire process, was so gentle that I didn't feel any pain while she was scraping or flossing, and even asked me about college. We established a hand signal as a way to communicate if I needed a moment. My dentist, Dr. Heer, was also wonderful. She gave me a jaw massage to release tension, complimented my teeth, and even joked about me winning an Olympic gold medal after I mentioned my athletic pursuits. After years of dental anxiety, I can finally say I feel completely at ease. I highly recommend this practice!

Excellent care. They really know how to hire great staff. I have always received thoughtful,…read moreskilled treatment, and no over treatment planning! No overwhelm, which is so rare. I trust them.

Just got to VT for a 2 month vacation when the wire on my son's braces popped out. This office was…read moreamazing in getting us in for an emergency appointment and Dr Roger took great care of us. Thank you, thank you!!!

Worst dental experience ever. My child was forced to receive a gas sedative for a minor cavity,…read morestill experienced pain with added injections, and then was told that the dentist would not fix all cavities in one sitting but in as many there were cavities with them all being under gas. The dentist treated like my child was a factory item, the dentist allegedly "cleaned" each cavity within one and a half minutes (I timed it) and was out of the room within seconds.

If I had the option to do ZERO STARS I WOULD! We have been…read moregoing to timberlain for 20 years. My 3 children and myself have had many bad exsperiences in the past couple years. We waited 8 months to get a teeth cleaning then at the last minute they canceled and told us they couldnt get us in for another few weeks. Zero teeth cleaning option, and many, many months wait! I set up my daughters teeth cleaning and specifically said absolutley no x-rays just a teeth cleaning, they did xrays anyway. When I talked to billing they said it doesnt matter if you said no x-rays your daughter is over 18 yrs old she could have said no. seriouly.... they dont give a crap about how you feel about xrays as we have stated multible times we dont want them throughout the years we have been. also insurance only covers every few years so we have to pay for them. its all about the money not caring about beliefs or how many times you have expressed your rights NOT to have them. they will not take the xray fee off the bill. Today I had a tooth emergeny and needed a chipped tooth fixed. they wouldnt look at it and fix it on the same day, (it took a few days out to even schedule) I went in and they made me wait over 20 mins I sat down and I timed the Dentist. they looked at my tooth to evaluate and it took the dentist 4 minutes exactly! they told me I'd have to set another appointment to have it fixed. They were going to charge me $125.00 for my 4 minute exam!!!!!!! How about I charge you for my time waiting over 20 minutes! I asked why is it separate charge for 4 mins/why wouldnt that be part of the fee for fixing the tooth? They said well its a doc appointment. NO BS, an apointment is atleast a procedure that would take 1/2 to 45 mins like a teeth cleaning well any time slot... i was in your chair 4mins! THEY ARE ONLY LOOKING TO CHARGE YOU AS MUCH AS THEY CAN! The billing people are Rude, and augumentive! STARTING LOOKING FOR NEW DENTIST RIGHT AWAY. I HAVE FOUND A NEW DENTAL PLACE IN ESSEX FOR ALL OF US! BTW- they booked an evaluation and time to fix tooth on the very same day!

I brought my twins to Timber Lane Pediatric Dentistry in Essex Junction yesterday. The doctor…read morewaited for about 20 seconds for the numbing gel to kick in, but I don't think that was sufficient time before giving my 4, almost 5 , year old an injection in her gum because she writhed in pain crying. She had been fine until then. With nitrous mask on and all. It was Dr. Tom Ruescher. Then the numbing medicine must not have had enough time to kick in either because my daughter was again in pain when the dental assistant, Kara, inserted a metal tooth ring. My daughter sobbed softly "you hurt me!" The dental assistant turned on my daughter in a stern voice "No, I did not hurt you! That did not hurt! I didn't hurt you!) I need to find another dental practice. I had called to ask how long topical gel takes to take affect and I was told by another doctor 10-15 seconds. Contrary to the research I have seen. It seems that the practice rushed on purpose to make it unbearably painful for my very compliant child so that they could get us to change to full anesthesia at the hospital. That place is not one of integrity nor is it humane. Where are the regulations? Why aren't there minimum time requirements implemented? I have suggestions for making their practice better. Nobody is perfect and we can all improve, myself included. The practice could improve their services especially for children: 1. Waiting longer after applying topical numbing gel. So that the numbing gel can adequately numb the area and the injection can be as pain free as possible. 2. Wait longer for the injected local anesthesia to take effect. So that the child is not in pain and traumatized. 3. Allow for children to take the nitrous mask off, if they want. Their little bodies know when they have had enough. 4. Listen to patients and their families. 5. Treat the patient and their families like people, not numbers. Would you (the doctor and dental assistants) have done everything the exact same way if it had been your four-year-old son/daughter in your dental chair? I hardly think so. Thank you for taking the time to read this. I hope children can be better protected with clear pediatric guidelines in medical practice.

I had a bit of a hard time getting in touch for an appointment, but once I did, everything went…read morewell! Grateful they were taking new patients with my insurance, the appointment itself went smoothly, the staff and dentist were friendly, helpful and knowledgeable. I feel in great hands!

I've been a patient for at least 18 years. The fact that I still go there when there are so many…read morechoices, it is big statement. They have treated my whole family from ages 2-53. They give great cleanings. My crowns were not painful and they have treated other issues. I have had a lot of work done including splints and have been pleased. They want you to keep your smile and gums healthy. I like Dr Melo but have seen all the dentists there and they were all pleasant and professional. The only thing that is hard is that their location is in the second floor of the building. They do have a lift chair if you request it.

Once again, I visited Green Mountain Dental and continue to be highly impressed with the facility…read moreand staff. Clinic is spotless. Equipment is the latest state of the art which makes out visits enjoyable. Miranda was my hygienist who was most enjoyable and friendly but also, very professional answering all my questions. Thank you Miranda.

I had a broken tooth. Yesterday, Dr Aten extracted it (getting an implant). It sounds ridiculous,…read morebut what a great experience! First, he fit me in, schedule-wise. Second, it was not unpleasant. Third, no pain, no bleeding afterward. How often, do you think, might a person say, "That was great!" Well, it was.

I have received Great care from everyone at that office. Dr Pinto is a gem. I've been seeing her…read morefor a couple of decades.

New update, same five stars! Now a heads up to patients with hypermobility/Ehlers-Danlos, and to…read morepatients with depression/anxiety for whom having to manage doctors' emotions for them is a barrier to care. Dr. Pinto has multiple patients with EDS, and puts in the time and effort to adjust her care for the ways the disorder impacts tooth and gum health. Finding my nerves for filling replacement has always been a trial for dentists. As is common in EDS, I go through anesthesetic quickly and variably depending on anaesthetic type and dose. I've worked closely with Dr. Pinto to figure out how to get me numbed up effectively. I also want to give a shout-out to her straightforwardness in working with patients with severe anxiety and depression. It's really common to have to expend precious energy reassuring medical professionals who are uncomfortable with the idea of depression/anxiety. (This is a significant boundary to medical care for folks dealing with these issues.) Not so with Dr. Pinto. Upon learning about the depth of my partner's profound depression/anxiety, all she had to say was "you're on meds? You're working with professionals? Good. So about your teeth..." And that was it. No pity, no fear, no need to manage her emotions and expectations. Again, five stars, A+, best sustained dentistry experience of my life, recommended to everyone who will sit still long enough for me to tell them about her.