Just got to VT for a 2 month vacation when the wire on my son's braces popped out. This office was…read moreamazing in getting us in for an emergency appointment and Dr Roger took great care of us. Thank you, thank you!!!

Worst dental experience ever. My child was forced to receive a gas sedative for a minor cavity,…read morestill experienced pain with added injections, and then was told that the dentist would not fix all cavities in one sitting but in as many there were cavities with them all being under gas. The dentist treated like my child was a factory item, the dentist allegedly "cleaned" each cavity within one and a half minutes (I timed it) and was out of the room within seconds.

one of the best dentistry for kids I have ever been to. The staff is friendly and great with my…read moreson. The television on the ceiling are a great touch for keeping the kids distracted while having their teeth clean. I would recommend this office to anyone who cares about great service and excellent treatment of their child. The front desk is always so polite and willing to go above and beyond to make sure your questions and concerns are answered. Always willing to work with parents with busy lives when scheduling. The doctor is so friendly and my son just loves his fashion in glasses. I would give 100 stars to this place if I could they have made going to th dentist so easy as my kid looks forward to going now. please Take the time to look into this place I'm sure they will have you switching to their office after just one visit. Top tier service and professional staff. Your missing out on a great experience if you haven't been here.

If you are thinking about going here... STOP!!!!…read more Read this article!! He is a crook and a shyster!! 50 shades of shady right here!!! Not very nice at all!! God forbid you ask questions... they list you as a difficult parent.. Have seen the orthodontist ONCE in 11 months of treatment!! When asked why.. they dismissed my child as a patient!! Stop!! Go back do not use this practice!!! https://ag.ny.gov/press-release/2022/attorney-general-james-secures-over-750000-pediatric-dentistry-group-performing

I was searching for a dentist in Vermont and happily found Timberlane. Initially, they said new…read moreadult patient openings for general care wouldn't be until January. However, for an acute issue (my wisdom teeth), they got me in much sooner. I was so pleased with their friendliness and efficiency; they immediately set up my new patient appointment and oral surgeon referral. They're in a convenient location and their office is super inviting. Highly recommend!

Excellent care. They really know how to hire great staff. I have always received thoughtful,…read moreskilled treatment, and no over treatment planning! No overwhelm, which is so rare. I trust them.

The team took excellent care of me! We went for a broken…read moretooth while on vacation. They got me in as soon as feasible, took the right approach to get me back out having fun, and provided all of the necessary paperwork to file for reimbursement through the VA.

We were told that they didn't participate with any dental insurance and that we had to pay in full…read moreat the time of service. We did. Our dental insurance paid part of the bill and sent the check to their office. They received the funds about two month ago and never got back to us. We called several times and left messages to get the refund we are due at no avail! Shame on us for going back here after we had a similar experience a few years ago!

My kids are 24 and 14 so I've been through the "braces thing" two times. I am really happy with…read moretheir attention to the patients and their interactions with us. They took the time to explain everything, including the financial part. They were there for after-hours and whenever we needed something. I like the all-inclusive price. Both my daughters have gorgeous smiles! I would definitely recommend this practice for Ortho. I have never used them for ordinary dental work, but I imagine they would be great.

Truly the worst- most irresponsible excuse for a dental practice on this earth…read more My son has extensive work he needed to have done- they were unbelievable rude while scheduling- made us wait 5 mos to be cancelled and then dropped us as patients even though they are the only dentist in our area.- in addition no matter what anyone says to you its a lie- dont trust them!!! They will leave a 2 yr old in pain because they are incompetent. I will drive to Tufts before I give my child to these people. The State Dental Board will be hearing about Dr Roescher.

If I had the option to do ZERO STARS I WOULD! We have been…read moregoing to timberlain for 20 years. My 3 children and myself have had many bad exsperiences in the past couple years. We waited 8 months to get a teeth cleaning then at the last minute they canceled and told us they couldnt get us in for another few weeks. Zero teeth cleaning option, and many, many months wait! I set up my daughters teeth cleaning and specifically said absolutley no x-rays just a teeth cleaning, they did xrays anyway. When I talked to billing they said it doesnt matter if you said no x-rays your daughter is over 18 yrs old she could have said no. seriouly.... they dont give a crap about how you feel about xrays as we have stated multible times we dont want them throughout the years we have been. also insurance only covers every few years so we have to pay for them. its all about the money not caring about beliefs or how many times you have expressed your rights NOT to have them. they will not take the xray fee off the bill. Today I had a tooth emergeny and needed a chipped tooth fixed. they wouldnt look at it and fix it on the same day, (it took a few days out to even schedule) I went in and they made me wait over 20 mins I sat down and I timed the Dentist. they looked at my tooth to evaluate and it took the dentist 4 minutes exactly! they told me I'd have to set another appointment to have it fixed. They were going to charge me $125.00 for my 4 minute exam!!!!!!! How about I charge you for my time waiting over 20 minutes! I asked why is it separate charge for 4 mins/why wouldnt that be part of the fee for fixing the tooth? They said well its a doc appointment. NO BS, an apointment is atleast a procedure that would take 1/2 to 45 mins like a teeth cleaning well any time slot... i was in your chair 4mins! THEY ARE ONLY LOOKING TO CHARGE YOU AS MUCH AS THEY CAN! The billing people are Rude, and augumentive! STARTING LOOKING FOR NEW DENTIST RIGHT AWAY. I HAVE FOUND A NEW DENTAL PLACE IN ESSEX FOR ALL OF US! BTW- they booked an evaluation and time to fix tooth on the very same day!

I brought my twins to Timber Lane Pediatric Dentistry in Essex Junction yesterday. The doctor…read morewaited for about 20 seconds for the numbing gel to kick in, but I don't think that was sufficient time before giving my 4, almost 5 , year old an injection in her gum because she writhed in pain crying. She had been fine until then. With nitrous mask on and all. It was Dr. Tom Ruescher. Then the numbing medicine must not have had enough time to kick in either because my daughter was again in pain when the dental assistant, Kara, inserted a metal tooth ring. My daughter sobbed softly "you hurt me!" The dental assistant turned on my daughter in a stern voice "No, I did not hurt you! That did not hurt! I didn't hurt you!) I need to find another dental practice. I had called to ask how long topical gel takes to take affect and I was told by another doctor 10-15 seconds. Contrary to the research I have seen. It seems that the practice rushed on purpose to make it unbearably painful for my very compliant child so that they could get us to change to full anesthesia at the hospital. That place is not one of integrity nor is it humane. Where are the regulations? Why aren't there minimum time requirements implemented? I have suggestions for making their practice better. Nobody is perfect and we can all improve, myself included. The practice could improve their services especially for children: 1. Waiting longer after applying topical numbing gel. So that the numbing gel can adequately numb the area and the injection can be as pain free as possible. 2. Wait longer for the injected local anesthesia to take effect. So that the child is not in pain and traumatized. 3. Allow for children to take the nitrous mask off, if they want. Their little bodies know when they have had enough. 4. Listen to patients and their families. 5. Treat the patient and their families like people, not numbers. Would you (the doctor and dental assistants) have done everything the exact same way if it had been your four-year-old son/daughter in your dental chair? I hardly think so. Thank you for taking the time to read this. I hope children can be better protected with clear pediatric guidelines in medical practice.

Fantastic! My entire family of 5 have been patients of John Lavoie for over two decades. 100% -…read morefantastic!

How many people think their dentist is great? I do! I started seeing Dr. Lavoie in 2008 at a…read morefriend's suggestion. He and his brother took over their father's practice when their father retired. It's still located in the same place on Pearl Street. Dr. Lavoie and his staff provide A+ service. Everyone is attentive, professional and helpful. I love his hygienist, Gwen, who cleans my teeth. She's wonderful. Many of Dr. Lavoie's father's older patients still come here. There are always a few older people in the waiting room helping to continue the family tradition. If you're in need of a new dentist, I highly recommend giving this office a try :)

Our experience with North Country Pediatric Dentistry has been extremely frustrating,…read moreunprofessional, disorganized, and has directly affected my son's treatment timeline. In March 2025, we met with the orthodontist and were told my son needed all four incisors removed and spacers placed. When I later called to schedule his initial extraction appointment, the office could not locate the orthodontic order. We scheduled anyway, but when we arrived for the appointment, the dentist again could not find the orthodontic order, which resulted in the procedure being rescheduled. At that point, I asked why a new order could not be requested from the orthodontist and was informed that the orthodontist we had originally seen was no longer with the practice. I then requested a consultation with the new orthodontist to clarify the treatment plan and was told a consult was not necessary. At his June 24th extraction appointment, the dentist removed only one tooth and stated the others did not need to come out. At that time, his spacers still had not arrived, and each time I inquired I was told that "the lab was still making them." At his August 27th cleaning, a different dentist informed us that the remaining incisors did need to be removed and advised scheduling another extraction. Again, I requested an orthodontic consultation and was told it was not needed. After further confusion and another cancelled appointment, we were eventually told that we did need to meet with the new orthodontist, which finally occurred on December 12th. At that visit, we were again told the same plan: the remaining incisors needed to be removed, spacers placed, and a palate expander would be required. The Plattsburgh office manager acknowledged that there had been staffing issues and stated that some employees had not been properly performing their responsibilities and therefore been fired (extremely unprofessional conversation to be has with a patient's parent). She assured me she would personally follow up with the lab to ensure my son's spacers were ordered and tracked. My son was then scheduled for December 28th to have the remaining three incisors extracted. I specifically asked whether we should wait until the spacers arrived before proceeding, and I was told they would be ready within 1-2 weeks after the extractions, so it would be fine to move forward. Weeks passed with no updates, and multiple phone calls were not returned. On January 30th, I was finally able to speak with the manager from the Malone location, who was assisting in the Plattsburgh office that day and was professional and very helpful. She investigated the situation and discovered that the spacers had never been ordered at all, despite previous assurances. She immediately spoke with the Plattsburgh office manager, who stated she would have the dentist place a rush order on Tuesday when he was in. When I followed up again, I was informed that nothing had yet been done and that this was the first the Plattsburgh office manager had heard of the issue. During that call, she raised her voice, spoke to me in an unprofessional manner, and stated she had no control over the dentist or the lab. I have also personally witnessed her speaking unprofessionally to other parents over the phone while sitting in the waiting room with my child. In addition to the treatment delays and communication failures, this office has previously sent me another patient's full name and appointment time, which raises serious HIPAA privacy concerns. The repeated miscommunication, lack of follow-through, inconsistent treatment decisions, and unprofessional interactions have made what should have been a straightforward pediatric dental process unnecessarily stressful and prolonged. I strongly encourage parents to carefully consider their options before scheduling care here.

Never again. Their staff lied to my face, treated my children as though they are machines being…read morebuilt on an assembly line, and missed important medical problems that were bigger issues to fix later. On top of that, their staff is judgmental instead of empathetic. Save your children from a lifetime of hating the dentist and steer clear.

I can't say anything negative. From check in to check out just a great team and beautiful new…read morefacility.

Once again, I visited Green Mountain Dental and continue to be highly impressed with the facility…read moreand staff. Clinic is spotless. Equipment is the latest state of the art which makes out visits enjoyable. Miranda was my hygienist who was most enjoyable and friendly but also, very professional answering all my questions. Thank you Miranda.