Our experience with North Country Pediatric Dentistry has been extremely frustrating,…read moreunprofessional, disorganized, and has directly affected my son's treatment timeline. In March 2025, we met with the orthodontist and were told my son needed all four incisors removed and spacers placed. When I later called to schedule his initial extraction appointment, the office could not locate the orthodontic order. We scheduled anyway, but when we arrived for the appointment, the dentist again could not find the orthodontic order, which resulted in the procedure being rescheduled. At that point, I asked why a new order could not be requested from the orthodontist and was informed that the orthodontist we had originally seen was no longer with the practice. I then requested a consultation with the new orthodontist to clarify the treatment plan and was told a consult was not necessary. At his June 24th extraction appointment, the dentist removed only one tooth and stated the others did not need to come out. At that time, his spacers still had not arrived, and each time I inquired I was told that "the lab was still making them." At his August 27th cleaning, a different dentist informed us that the remaining incisors did need to be removed and advised scheduling another extraction. Again, I requested an orthodontic consultation and was told it was not needed. After further confusion and another cancelled appointment, we were eventually told that we did need to meet with the new orthodontist, which finally occurred on December 12th. At that visit, we were again told the same plan: the remaining incisors needed to be removed, spacers placed, and a palate expander would be required. The Plattsburgh office manager acknowledged that there had been staffing issues and stated that some employees had not been properly performing their responsibilities and therefore been fired (extremely unprofessional conversation to be has with a patient's parent). She assured me she would personally follow up with the lab to ensure my son's spacers were ordered and tracked. My son was then scheduled for December 28th to have the remaining three incisors extracted. I specifically asked whether we should wait until the spacers arrived before proceeding, and I was told they would be ready within 1-2 weeks after the extractions, so it would be fine to move forward. Weeks passed with no updates, and multiple phone calls were not returned. On January 30th, I was finally able to speak with the manager from the Malone location, who was assisting in the Plattsburgh office that day and was professional and very helpful. She investigated the situation and discovered that the spacers had never been ordered at all, despite previous assurances. She immediately spoke with the Plattsburgh office manager, who stated she would have the dentist place a rush order on Tuesday when he was in. When I followed up again, I was informed that nothing had yet been done and that this was the first the Plattsburgh office manager had heard of the issue. During that call, she raised her voice, spoke to me in an unprofessional manner, and stated she had no control over the dentist or the lab. I have also personally witnessed her speaking unprofessionally to other parents over the phone while sitting in the waiting room with my child. In addition to the treatment delays and communication failures, this office has previously sent me another patient's full name and appointment time, which raises serious HIPAA privacy concerns. The repeated miscommunication, lack of follow-through, inconsistent treatment decisions, and unprofessional interactions have made what should have been a straightforward pediatric dental process unnecessarily stressful and prolonged. I strongly encourage parents to carefully consider their options before scheduling care here.

Never again. Their staff lied to my face, treated my children as though they are machines being…read morebuilt on an assembly line, and missed important medical problems that were bigger issues to fix later. On top of that, their staff is judgmental instead of empathetic. Save your children from a lifetime of hating the dentist and steer clear.

Just got to VT for a 2 month vacation when the wire on my son's braces popped out. This office was…read moreamazing in getting us in for an emergency appointment and Dr Roger took great care of us. Thank you, thank you!!!

Worst dental experience ever. My child was forced to receive a gas sedative for a minor cavity,…read morestill experienced pain with added injections, and then was told that the dentist would not fix all cavities in one sitting but in as many there were cavities with them all being under gas. The dentist treated like my child was a factory item, the dentist allegedly "cleaned" each cavity within one and a half minutes (I timed it) and was out of the room within seconds.

Had a tooth extracted by a bootleg oral surgeon and now he left a bone protruding out and im in…read morepain and they wont let me see him for another 6 weeks. Do not to go the place.

Went to get a cavity filling, I have a true phobia for dentist. They added this numbing pigment on…read moremy teeth and injected me with more numbing. The dentist started to do his job by drilling and I felt it. I asked him nicely can you inject me a little more numbing I feel it. He stabbed me with the needle and the assistant just watched and felt so bad. He did a terrible rough and aggressive job and the assistant kept holding my hand seeing how he was wrong. He finished gave me water and left and the assistant told me, don't worry you won't see him again I'll switch you to a female doctor who usually treats children and when I tell you she did an amazing job she did incredible. I thank the assistant who prioritize my needs!!!

Find somewhere else to get braces, The DR is only there once a week and they schedule out 3.5…read moremonths because he is overbooked. Mind you the Dr said see in you in 6 weeks. They give you an appointment for 3 months out but when the dr has extra days he is available for the month, they will call and give you another appointment closer to the actual 6 weeks. My son went had 3 braces put on, broke a bracket and can't be seen until his next appointment... So now my son will only have 2 brackets on for 3 months. How about you stop taking new appointments and take care of the patients you already have. Had I known about this time before signing a contract with them, I would have found an ortho who is in the office more than 4 times a month!

If I could give it zero stars I would we sent my children here bc it was closer then the drive to…read moreWatertown but between them scaring the crap out of my son during an exam a 2 year old at the time then doing extraction without gas just shots of nubbing meds while he was fully awake, scared him so bad he would freak out Everytime we had a basic doctors appointment, they also never informed us he was born without some permanent teeth, take the extra time to go to great beginnings in Watertown, we will never switch back to there office.

one of the best dentistry for kids I have ever been to. The staff is friendly and great with my…read moreson. The television on the ceiling are a great touch for keeping the kids distracted while having their teeth clean. I would recommend this office to anyone who cares about great service and excellent treatment of their child. The front desk is always so polite and willing to go above and beyond to make sure your questions and concerns are answered. Always willing to work with parents with busy lives when scheduling. The doctor is so friendly and my son just loves his fashion in glasses. I would give 100 stars to this place if I could they have made going to th dentist so easy as my kid looks forward to going now. please Take the time to look into this place I'm sure they will have you switching to their office after just one visit. Top tier service and professional staff. Your missing out on a great experience if you haven't been here.

I was in town for work and broke a molar. EFD literally got me in a chair 30 minutes from my…read moreinitial phone call. Dr. Makay set the gameplan and took care of my tooth. The Dental Assistant was very nice and made me feel very comfortable during my visit. The billing department called my out of state insurance company and had the accurate pricing set so that I wouldn't have to pay full price and then request compensation from my insurance company (no claims forms to fill out). Going to the Dentist is never fun but it's a lot easier to handle when it's run this smoothly. I would highly recommend this dental practice to anyone in need of dental care.

This practice has cancelled two of my appointments at the last minute. I have not seen a dentist in…read more10 months because of this. I did not cancel these appointments; the dental office did. They also informed me that although they accept Delta Dental, an insurance company I contracted with because the dental office told me that they accept this insurance, I may still have to pay the cost of my appointment upfront because one of their providers doesn't accept Delta Dental. If that provider performs my checkup, I will have to pay upfront and wait to be reimbursed. Also, I cannot request another provider who accepts Delta Dental perform my checkup. I have paid upfront before, when I had dental insurance they did not accept, and I had to chase down my reimbursement because it was sent to the dental office, not to me. They never forwarded to me until I called and asked for it. I called the office to let them know I would no longer be a client, for all the reasons listed above, and received an uninterested "OK" from the person on the phone. If you have other options, I would definitely recommend finding a more reliable dental provider.

The dentist and the dental hygiene staff are great. HOWEVER, their business and administration is…read morejust awful. Effective July 1st, they removed themselves from all insurance so you are expected to pay completely up front. I received no communication and was expecting my insurance to pay for my treatment. I had an appointment scheduled for June, but when my car broke down we moved it to July 18th. Suddenly I had to pay almost $500 out of pocket with no notice. I questioned why my insurance (that paid for things in April) was suddenly not paying and they informed me then that they were out-of-network for all insurances. "Oh you'll receive a check from your insurance after we submit the claim" Well that's not helpful in any regard. Thank God I'm not longer living paycheck to paycheck anymore because how else could I just drop $500 without notice? Ironically when I got home I had a letter from my insurance informing me of Stowe removing themselves from their network, but still has received no official communication from the office itself. This is not the first time this happened either. I switched insurance companies to remain in network with Stowe Family, but they never informed me until after the fact. I moved two years ago and I didn't want to switch dentists since the medical staff are great. However I cannot see myself driving an hour to pay hundreds of dollars out of pocket with no warning anymore.

Been coming here for nearly 20 years, always have a good experience. Staff is friendly,…read moreknowledgeable, timely, and make me feel comfortable despite my fear of the dentist.

Absolutely the best dental office.Dr.Graves and her entire staff are kind,caring and professional…read more For a very apprehensive patient Champlain Smiles is the place to go.You are always seen on time and never rushed when you have questions about your care.

Very professional group. I feel very comfortable with the job they do keeping my teeth healthy…read more Would not go anywhere else.