This company is not responsible for their job. Horrible customer service…read more Tech named Mike came to fix our fridge and said if anything happens we can just call him back. I called so many times requesting a call back from him. He ignored and after 4 days he called back and yelled at me that he was busy. He told me that he has no records nor remember my fridge models and that he has many jobs to do... very irresponsible guy. Charged $85 for service call and got nothing done for us. It just happened to us today. Just to let everyone know so you can make a right choice and the right service.

First time here, from a recommendation of a friend that lives in Garland. We needed to pick up a…read morenewer refrigerator to put into a condo. The selection is not extensive but VERY reasonable prices and the one we selected was a great buy. What makes this place worth 5 stars is the family that run the business. They are so genuine and accomodating. We got the refrigerator delivered the same day & on a weekend too. Would highly recommend!

I really can't give this location five stars only because. When I walked in there was ONLY one male…read moreat that entrance and he was checking out a customer. I also noticed that there was a couple patiently seated to be serviced as well. This is maybe 5-7 minutes of me waiting and still the gentleman didn't acknowledge me. That puts a bad tastes in my mouth when you are facing the entrance door and the employee pretends not to see you to greet or to let the customer know that you are recognized and I'll be with you momentarily. Once the couple that was being serviced in front of me stepped away from the desk. I walked up, and asked for Sean...he was already gone for the day and this I was unaware of especially after conversing with him yesterday and he said, He'd be here all day Sunday. I wasn't really upset but the guy behind the desks had No clue of what I was talking about when I asked for Sean. I know you are wondering, Well why did she travel 28 miles to this particular location and I could have gone to a American Freight closer to me? This was the ONLY American Freight that had the CORRECT color to my specially marked down patio set that I'd recently purchased and Love it! Will I ever travel far and wide to get furniture it's possible but now that gas is damn near $5 a gallon it won't be any time soon. I'll shop American Freight again.

I ordered furniture expecting same day delivery, and not until after I paid was told I would not be…read moreable to get my furniture for 3:days , when the day came after taking off work and missing money, I was delivered the wrong furniture set!!! The manager was more concerned about the weather, than my inconvenience of losing hours and receiving the wrong furniture!!! I will not recommend this place to no one !!!

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

Great service, super quality, good value. Worked with us to coordinate the best products on two…read moreremodels. Provided follow up and when there were minor issues with the installer, got it fixed immediately.

We bought a Maytag washer and dryer, Wolf cooktop, and Bosch double ovens from Ed Kellum and Son's…read more We brought all the measurements and specifications to the salesman, Andrew Owen, to insure appliances would fit in the available spaces. Delivery times were not as arranged causing inconvenience as we spent all day waiting for a no show. Delivery service people were outstanding but washer and dryer were larger than expected and protrude out 2 inches farther than old set. Cooktop fit into space just fine but the knobs were a different color than expected and the alternate set did not fit on the posts built in on the cooktop. The double ovens were taller than the available space, so we are paying to have a contractor work on the cabinetry above the ovens to make them fit. The Maytag set has a WiFi set up to tell you when the clothes cycles are completed. The chime signal is inaudible so you must have your phone handy while doing laundry is you want to know when clothes are finished washing or drying. We are very unhappy about this feature and wouldn't have bought the set if our salesman had clued us in beforehand. We voiced our concerns to Andrew and he never bothered to reply. We went to management and they did return our calls and were "very sorry" for our troubles but did nothing to rectify the situation. We will never do business with this company again and neither should you.

Huge Selection of every espresso machine manufacturer in the World!!! I was in Heaven:)…read more They sell residential & commercial grade espresso machines... So many types of machines that I ever even knew existed!! Actually it may be too much inventory selection because there are sooo many types of machines that it took me over 3 hours of shopping until I found the perfect machine for my home. I got the WMF 800, it is a residential/home super automatic espresso machine. The "brew group" (internal components) are exactly the same as the commercial grade machine models (WMF 1300, 1400 & 2000S)!! So this machine can handle as much volume as a Cafe quality machine... It has huge power but it sleek & compact for my home:) I even got to sample how it makes coffee because they had a floor model on display and they gave me several free cappuccinos to sample! More caffeine than I needed today but it was super fun;) They also have a full service repair department and they keep a full stock of replacement parts inventory so you never have to wait for parts if you need service. If you do want to buy a machine, definitely ask for Richard! He is a stalky bald guy so you will know him when you see him... He has a dry sense of humor, so u might like it or hate it... Either way he knows his stuff. He is very direct, so just tell him what you want and he will point you in the right direction. but don't expect a lot of small talk lol;) He is the owner so you can try to negotiate a lower price off the displayed prices... He will probably grumble a lot, but I bought a lot of stuff so he took a percentage discount off the total price as a package deal. Also make sure you get some Marcuzzi Espresso beans, they made the best tasting espresso I have ever tasted. It is a perfect blend of 90% Arabica and 10% Robusta coffee beans that have ben roasted "Italian Style" (so the are not greasy) to an Espresso Roast darkness. I am a very finicky espresso connoisseur and I like to have a double short espresso with no sugar so it has to be perfect when I make it. With the combination of my new WMF machine and the Marcuzzi beans I can make an espresso with the thickest & best golden brown Crema that I every have seen.... The creme will last for over 60 seconds. And the taste is amazing, soooo smooth never bitter!!!!! Good luck! PS- Don't worry if you don't understand any of the verbiage I just used because once you come in here you will be educated immediately!! They should call this place "Espresso University!!"

Sent in unit to be diagnosed. On top of the 100$ diagnosis fee wanted 250$ to replace some o…read morerings. When I declined they said mandatory return shipping fee was 100$. They basically hijack your machine so they can resell it I imagine.

Best in the business and they carry Made in America brand Riccar…read more I like the fact that I can test drive my vacuum before I buy it. If you need anything vacuum wise this is the place. Family owned and they know their stuff!

My 2-3 year old vacuum went out and I took it here to get it checked out since the store is in the…read moreneighborhood. He could not fix it so I decided to buy a new one from this store. I was pleasantly surprised to find someone who actually knows his products, his business, and what he is talking about. Try finding someone at Best Buy who knows anything about anything, let alone the products they sell. Chris was very professional and helpful. He went over everything how to use my new vacuum, how to change the bag, and how to use the different features. Again, try getting that service at a big box store. I was very pleased with the service and think I made a great purchase that will last many years. I trusted his opinion and recommendation. And if anything does go wrong, I just take it back to him instead of having to ship it back to a factory as with a big box store. I also think that supporting locally owned stores is better than supporting the national chain stores where your dollars go to overpaid millionaire CEOs.

I bought the fridge I was looking for an awesome price! The…read moresalespersons were busy with other customers but they were very helpful with all people in the store. Great customer service. Also, my refrigerator was delivered same day!!!

Maribel is absolutely AMAZING!!! She was very welcoming, had probably the best customer service…read moreskills I've seen a very long time, quick and was extremely knowledgeable about all the appliances we had any questions on. My husband and I definitely recommend this place if you're looking for quality items for a fraction of the cost. You may see a few dings or scratches here or there, but it's still brand new and in very good condition! We'll definitely be back again and recommend to anyone loving for new appliances.

This small, friendly garden center offers a great selection of plants, amendments, and garden…read moredecor, with a helpful, knowledgeable staff.

40% off on Thursdays if you're over 55! Everyone is super friendly and helpful and knowledgeable!read more