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    Fetching Freedom Dog Training

    5.0 (2 reviews)
    Closed 9:30 am - 6:30 pm

    Services - Fetching Freedom Dog Training

    Pet adoption

    Private dog training

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    6 years ago

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    Karis G.

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    6 years ago

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    Dogtopia - Alamo Ranch

    Dogtopia - Alamo Ranch

    (3 reviews)

    Please do not take your dog to this facility under any circumstances…read more My dog was injured twice in just three weeks while in their care--both times severely enough that he needed sedation, stitches, antibiotics, and pain medication. When we first started using this daycare, I noticed frequent billing errors and miscommunication, but I tried to be patient. Then things became more concerning. Three weeks ago, I boarded my dog while I was out of town. Within hours, I got a call saying he had been injured by another dog and had to be rushed to my vet for stitches. That alone had me seriously considering canceling his membership. But I decided to let him finish out the final week we had already paid for. On the very first day back, just hours after dropping him off, they called me again: he was injured--again. This time, they tried to blame him, saying he "escaped from his crate." Their stories kept changing, and I never got a consistent or honest explanation. Even the district manager admitted she didn't believe the injury was caused by the crate. When I spoke with the owner, it was one of the worst experiences I've ever had. He was rude, dismissive, and unprofessional--yelling over me, refusing to let me speak, and at one point told me, as I was crying over the phone, that he wouldn't "sit on the phone and listen to me cry" and that I needed to "pull myself together." I've never been treated with such disrespect and coldness. Since sharing my experience online, multiple people have come forward saying similar things happened to their dogs at this same facility. I trusted them with my dog's safety and well-being, and they failed him twice. Please don't make the same mistake. In response to Dogtopia and their comment, you only covered his stay because I demanded it. You also are responsible for his care so taking him to the vet because of his injuries caused by another dog is not going above and beyond. We were out of town so would you just leave him to suffer in his cage? You also state that his second injury is from escaping from his cage but if his cage was latched properly that would have never happened. I would also like to add that the vet said both injuries resembled each other they were just in different locations. This is not from trying to get out of the cage which your district manager Amanda agreed!

    Before writing this review, I pondered for months and finally decided to pull the trigger because…read morepeople need to know! Our three pets were boarded at Dogtopia Alamo Ranch from 12/22/24-1/3/25 during the Christmas and New Year's holidays. As with many pet parents, we love our babies. We checked the monitors to see how each was doing, and I made several calls to obtain updates. We were told they were doing very well. The monitors said a different story. When previewing the monitors, my family and I noticed our elder pet-schnauzer rat terrier mixed (not a big dog at all) was often in the kennel. I called and was informed that he gets excited, and they place him there to rest/calm down. I explained that he is uncomfortable around big dogs, and it causes him to become stressed. This was the same routine for several days. I sent an e-mail asking if he could be placed in the Toybox with one of his siblings. I was told no because the lead said he was fine where he was, and they saw no reason to move him. No matter how I tried to rationalize and plead my reasoning. The response stayed the same: "No." Upon arrival to pick our pets up, my husband was informed that one of my dogs was chewing on his tail. When we arrived home and checked his tail, it had specks of blood, and approximately 6 " of his tail was eaten raw. Again, we called and checked on our dogs, but no one thought to share this critical concern. Additionally, our little one had old feces on his coat and paws, and dogs had urinated upon him. All three smelled horrible and were not taken care of. We will NEVER take our pets to Dogtopia nor recommend any pet owner who loves their pets to patronize that horrible, unprofessional place! We should have turned away when the young lady- I believe Christy was rude!

    Fetching Freedom Dog Training - pet_training - Updated May 2026

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