Denai deserves a raise!!! I would go out of my way to come back to this store because of her. She…read morewas everywhere making sure every customer was helped and her team was happy. She was friendly, knowledgeable about the store and gave me helpful advice for my project. She helped me choose which products would be best for it. Her team was also very helpful. Amazing customer service and leadership skills. I am so pleased with my experience here! Thanks Denai!!

Terrible service after receiving very poor framing job. When I asked the young lady about the poor…read moreframing job she said " that's the best we do" and " sorry you don't like the work, it doesn't look too good to me either". She was rude, not well trained and had no business being in contact with customers. Michael's should stay in the fake flower business and leave the framing to to custom framing shops or Hobby Lobby. I'd like to leave a rating of no stars but I can't. I will take my framed item over to Hobby Lobby and have them clean it up. This is where I should have gone in the beginning. Have no reason ever to go back to a Michaels again.

Barbara's Paper Bag is the very best when it comes to all things paper and stationary! Sue, the…read moreowner, is very helpful with excellent taste! She was able to guide me in choosing a invitations suite for my upcoming wedding without breaking the bank. I was also happy to order thank you cards for both the wedding and the bridal shower! She assisted my mom in selecting invitations for a bridal brunch she is hosting. Sue is able to print in house for envelopes and casual invitations. Any correspondence was met with a quick response making the whole process a breeze! I could go on and on! I can't wait for the next time I have stationary needs, because I know exactly where I will be going!

I've been here once before and it left a great impression. Today, I didn't make it, came 11 minutes…read morelate. They are open until 5:30 weekdays, according to the sign on the door. From what I recall, they have stationary, invitations, lots of planners and journals, and great greeting cards. It's a fancy place with quality products. They carry Filofax products if anyone is wondering.

from 6:50am to 8:30am, my life is pretty uneventful. it's trapped in a routine cycle with the usual…read moremorning hecticness, yet i find a moment of peace in it. i'm usually the only one in the office and that first hour is the most productive time of my day. all alone in silence with a cup of coffee...sometimes life doesn't get better than that. but this morning, my life got even better!!! i received the final drafts for my wedding invitations and rsvp cards, and i literally cried in joy and happiness. from the beginning stage of my wedding planning, i've decided to splurge on invitations in lieu of new designer gown because i love the look and feel of letterpress. i searched and searched to find the most creative and stylish invitation with craftsmanship that wouldn't break my bank account, and came upon blackbirdpress on etsy.com (i LOVE this site). not only was blackbirdpress affordable (trust me, you cannot find a better deal for letterpress invitations), but the design concept and communication was superb. i contacted melissa (blackbirdpress is her profile name on etsy.com) and had been working with her about a week to customize my invitations from her existing design gallery. i may not have that creative bone in me, but i am a person with gazillion neurons that value precision and details which can drive a person nuts. poor melissa...i probably sucked all the energy out of her with my neurotic requests for modifications and followups. melissa emailed me a numerous revisions to accommodate my "type a" personality, and the end result met all my expectations. the invitation draft perfectly fit my wedding theme with simplicity and charming touches. i cannot wait to see the final letterpress products. these invitations cost just about the same price as my wedding dress, but i know i made a great choice. i didn't even need coffee to wake me up this morning. thanks to melissa, those invitations are the caffeine that will keep me going all day!!!

The fabric quality certainly isn't what it used to be. Pattern matching was impossible with a…read moreplaid as it was severely off grain, when I complained I was told that is how woven fabrics are now a days. I'd accept that for $5 a yard fabric but not for $25 a yard fabric. I guess I need to make a trip to London or NYC to get decent fabric.

How this business has survived is beyond me. The warehouse is a complete dump and looks like a…read moremidtown garment-district building circa 1980. For the prices they charge and low-quality / discontinued fabric, this is far from an upscale fabric / upholstery atelier. The customer service is worse than the product and presentation. Upon walking in, no one greeted me, despite the fact that two employees were chatting at the central desk near the door. I found my way to the back area with the upholstery fabric. I wandered around a bit looking at the myriad sample decks. Because there was no information or pricing on anything, I returned and waited for the woman at the central desk to finish her chit-chat before acknowledging me. She apologized for being short-staffed (so probably not a good time to stand around and chat.) Upon arriving back in the upholstery fabric area, I began explaining my project and said I was seeking fabric in the $30-40/yard range. She abruptly cut me off and said sharply, "Don't have it." I explained I was able to find quite a few options online and know they exist in this range elsewhere and she snapped, "Then go online." I continued the conversation forward by describing the overall dimensions of the cushion seating bench and she again cut me off with a sharp-toned "How many yards?" as if I didn't know how to plan a cushion (or add and multiply). I bluntly replied, "Don't be short with me. I've been sewing for 30 years." I never understand why so-called "experts" (sales clerks) feel the need to be defensive and condescending rather than patient and helpful. There are a million questions she SHOULD have asked before this last one: desired quality, use, color, pattern, touch, durability, etc. Once we discussed details a bit more, she said, "All we have in the $30 range is cotton." If you had something in that range, why didn't you say so in the first place . . . other than trying to steer me into a higher price? When she showed me the swatches, I asked for the specific pricing as nothing was labeled. She replied with, "Can you imagine if we had to price everything individually?" At the end of my rope with her, I simply stated, "Yeah, you would actually have to work." I then turned and walked out. Too bad she couldn't have been attentive, pleasant, and helpful. Had she treated me with respect and courtesy, she would have made nice sale and new customer. Instead, she earned the store yet another 1-star rating on Yelp.

I have been there a few times and you think I would learn not to bring the plastic with me. Cash…read morewouldn't be as much fun. When I found the closer closed with no power, I called to check if it was open. Only about a 10 minute drive but well worth it. I wanted to get a limited amount ornament, Leon the snowman. I have other snowman from Hallmark but I have to love the newest since I have limited room left on the tree. I also wanted the newest Mr. Sulu (makes the 2nd since EBS'S death.) I did pass on the Star Trek tree topper because it is too big for my narrow tree and the price of $149!!! It interacts with Sulu and the other 3 characters, but no. I always get 3 new ornaments each year, so I looked and found the perfect one- hitchhiking ghosts from the Haunted Mansion in Disney. I have always been fond of ghosts especially handsome ones. Found some footies I love and Good Day taco T shirt on sale. Like I said, too tempting. The Service is top notch and plenty of parking. It is hard to find Hallmarks open and this large. I will be back.

This place ended up surprising me in a good way, I came here today to use a $50 gift card I won…read morefrom Hallmark a while back (I'm in their blogger program). I thought it would mostly be cards and stationery but they have little gifts too, everything from UM/MSU gear to earrings to pajama pants. I picked up a Valentine's Day card plus some cute notecards and a 16-pack of Christmas cards for $3 (!! - it's now almost Feb. so they were 75% off). Staff were friendly though I do wish someone had asked me if I needed any help, took me a second to locate the stationery. I still have about $35 left on the gift card so I'll be back at some point!