This is an email I sent to David Murphy, Operations Manager, about why I gave Orkin a "would not…read morerecommend' review....... I initially setup both my termite and pest control service with Orkin in Mar/Apr 2017. Initially, communication/feedback/responses were both effectively and efficiently communicated between your staff and either my wife or myself. However, ever since our initial treatment for termites and pest control, I have been continuously dissatisfied with the services received both administratively and on-site. For example, when I called to schedule my annual termite inspection, I spoke with an employee at your agency; however, they could not schedule my appointment at that time and indicated someone would call me back later that afternoon or the next day. At no point did anyone call me back to schedule my appointment. As a result, I called the office again to schedule the appointment. I elucidated to the customer service representative that I spoke with someone previously and no one called me back. Instead of handling the problem at that point, the associate wanted to have someone call me back again (implausible!). Due to previous experiences, I indicated that I wanted to schedule the appointment now and did not want to receive a call at a later time. Instead of handling the scheduling of the appointment, she simply transferred me to a manager who had no idea why I was calling. I was able to schedule the appointment at that time, but I feel a customer should be able to schedule an appointment when they call the agency instead of always receiving a return phone call. Moreover, this morning I received a phone call from Lenny who indicated he wanted to schedule my annual termite inspection. I had my renewal on 10-Mar-2018, which is 11 days ago, and I am now receiving a phone call about making an appointment. Apparently there is some disconnect between your office and employees in the field. How does your office not know that my renewal was already completed (incompetent!)? Another thing that is staggering about Orkin is how your on-site staff members go about scheduling an appointment. To clarify, instead of calling your customers a day or two ahead of time to make an appointment, your employees are notorious for calling the day off to say "you are due for a service, I'm in the area and want to come today". In fact, this happened again today when Lenny called me for my termite inspection. He explained that he wanted to come out today even though he knew I was probably at work. Again, this is extremely unprofessional and I find it intrusive to one's schedule. I am a flexible person and can work with any organization to schedule an appointment; however, I expect at least a 24-hour notice before someone wants to come to my residence. These are just a few examples of my dissatisfaction with your agency. I have had no-shows by your employees who scheduled times for servicing and have be given a handful of excuses about why things haven't been conducted in a professional manager (i.e., saying the reason for a no-show was due to an employee having knee surgery). It seems like your agency is failing to follow your company's philosophy of "remaining committed to providing our customers with the most extraordinary pest and termite control service available today". I have voiced my issues/complaints with your organization over 6 months ago when I called due to scheduling problems and it seems like things haven't change since then. In my opinion, the processes you have in place to ensure you are offering superior (far-fetched at best) customer service are both ineffective and inefficient and should seriously be reviewed prior to taking on any additional customers. Unfortunately, I am locked into my termite contract for a few more years, but effective immediately, I am planning to utilize another organization for my pest services. I should have done my research on the front end and utilized another company thus allowing me to eliminate all the legwork I have had to do to get service (which sounds absurd! A customer having to work to get a company's business. I'm thinking it supposed to be the opposite way). Thanks for taking the time to listen to my frustration with your organization. I'm sure this will change nothing, but figured I would give it a whirl. To date, I have not received any communication back from this manager after my email and I would not recommend this company for termite/pest control. Additionally, when I did my research and found another pest control. I discovered they have a better price point. Orkin is $113 per service, but I'm switching to James Pest Control, which is $85 per service (which saves me $112 per year and a headache when dealing with Orkin). I used James before I moved to Nashville area and always had great customer service.

I wish I had looked on yelp before hiring Orkin in Murfreesboro! The first sign of trouble was…read morewhen a girl on the phone allowed me to sign on as needed and not sign a contract. When the guy arrived he informed me that wasn't how it works and was very pushy about trying to get me to sign a contract. Then they are suppose to call ahead and make sure you'll be there to let them in. That never happened and he would show up and spray the outside and charge me fir spraying the inside as well. I called Irkin and they sent him back out to give me a free treatment inside and he ended up doing a full treatment and charging me for it. On top of that they never got rid of any bugs. When I called the office and cancelled I left a message on the managers voicemail and he never returned my call. That was the second tome he ignored my voicemail. Obviously they don't care about their business.

We bought the introductory service. It was much more reasonable than their competition and didn't…read morerequire a 1 year contract with automatic credit card charges. Elijah was the technician and he answered all our questions and didn't press us for a longer contract. Based on this experience and assuming the treatment works, we'll likely buy the full year quarterly service. Seems like a good value and easy to work with.

01/05/26 the bug man came out at my house at 2019 milky way…read moredrive murfreesboro tn 3 times and refuses to come back out to take care of all these bugs my daughter paid for a cleaning service and they came and refused to clean my house because of the bugs i will be turning this company over to bbb for poor service if they do not come back out and fix this problem asap gave them a 1 rateing pauline joyce

I talked with Matt today with a request for my upcoming service…read more He was very patient and kind along with very knowledgable and agreeable. I love this company, the service, the customer service and the quality. You are great Axiom!

We had a terrible experience with an Axiom salesman named Colin last week. He repeatedly knocked on…read moreour door for nearly 10 minutes, despite our 100-pound pit bull barking nonstop. It was obvious someone was home and that the dog was distressed, but he just kept knocking and refused to give up/leave. When I finally answered, he falsely claimed he had just treated our neighbors' yard and that they told him to come do ours too & he acted like he was about to spray wither I liked it or not. None of that was true- We all use a different pest control company. I told him he was waking my baby because he had upset the dog and asked him to leave my property. Instead of leaving, he continued trying to sell me his service as I was literally closing the door. He then came back later that same day and again that weekend. I believe he was riding a Onewheel or hoverboard. I understand door-to-door sales are part of the job, but refusing to take "no" for an answer, repeatedly returning to a home, and using dishonest sales tactics is completely unacceptable. As a woman home alone a stranger knocking at my door repeatedly is SCARY in this day and age, especially one won't leave when asked after ignoring our no solicitor signs. I called Axiom and they said this was a non issue and I was overreacting. This experience ensured we will never consider using Axiom's services & will certainly be telling my friends and neighbors to do the same.

They are responsive to calls and texts. They are professional. They are kind and they are punctual…read more I highly recommend this pest control company.

Great service! Very knowledgeable and through, responsive, locally owned (Brad) with a strong…read morereputation. They came highly recommended to me and glad we called them. No contract!

Knows his stuff and stands by his word. Very happy with the results. Very professional.read more

They came to the house fast and were super helpful! Would recommend them if you need a quick…read moreturnaround.

Arrived within 30 mins of calling and serviced the issue. They were extremely thorough, they went…read moreabove and beyond to address the issue. The subsequent customer service was high class. Thank you Brandon, Jaunita and Christina. If you're on the fence of who to hire for a pest problem, go with them, you won't regret it.

Fast service and excellent in-person pest control service for residential spaces. They are…read moreresponsive and the technicians were knowledgeable about how they could treat the seasonal issues that were facing the space.

We had a small job that we didn't think we could get anyone to do: aerate our back yard. Will not…read moreonly agreed to do it, but for a reasonable price. He communicated in advance of doing the work, showed up on time, was easy to work with and did a great job. We'll use him again, for sure.

Will is very knowledgeable about lawns and informed us about issues we had no idea was happening…read more We we're having issue with dead spots and we had been fertilizing ourselves. Come to find out we had insects called army worms that were destroying our lawn. Will diagnosed the problem and started a process to eliminate them and get our lawn back to normal. He also aerated and seeded to help our lawn out. Very reasonably priced and will work with on our time frame. He is available to answer any questions we have had and gets back to you very fast. We definitely recommend his service. Nice job and we're really happy so far.