Zwillings J.A. Henckels Glass Hazard Disclosure:…read more My experience with this business is a horrible, bad,deplorable, and frustrating experience. This is regarding unsafe Low-grade Cookware Packaging AND Systemic Call Evasion, and Portal Deception. Their portal for reporting issues is a hilarious joke, they don't respond to the portal. J.A. Henckels and Zwillings and their representatives does not respond to phone calls, and portal, it is extremely difficult to reach this company after you make a purchase. My shipment arrived damaged on arrival broken glass lids all over and through out the box because of extreme poor Packaging and negligence. Henckels, has extremely low-grade manufacturing standards, shipping negligence, and defensive customer service loops operated by Zwillings and J.A. Henckels, I cut my hand twice on the loose glass. Henckels, distributed fragile, uninsulated glass lids packed directly on top and beneath of heavy Stainless Steel Pots. This severe Packaging deficit resulted in the Cookware Lids arriving completely shattered, causing cuts injuries to my hand upon opening the box.It is a complete failed disas. Furthermore, Zwillings J A. Henckels Corporate Management has engaged in blatant misrepresentation and deliberately ignoring my phone calls, and having a computer answer the phone,and I couldn't leave a message. When I attempted several times to report my injuries and hazardous broken glass delivery on arrival, their telephone completely blocked my access, utilizing an automated computer recording and stating that no representatives were available and refusing to accept my messages. The corporate office has since then had the audacity to claim that they received no phone notifications,directly contradicting their own automated call system. In a recent written email response, Henckels, explicitly admitted knowledge of my hand injury and conceded corporate liability by stating they will use better care in their Packaging in the future yet they still willfully demanded that I, the injured victim clean up the debris, and risk getting injured again by glass cuts,Zwillings and J.A. Henckels,is a reckless, cheap, poor excuse, and so called business that actively compromises my safety to cut corporate Packaging costs, I requested that they hire a company that could safely disposed the glassand send the box back to them, and they refused,and are holding my respond hostage until they get the damaged merchandise back to them.I didn't create this Issue. Henckels, and Zwillings did by not Packaging the product adequately for the merchandise Stainless Steel Set to be transported safely to me,they are responsible for their lackadaiscal , cheap and negligent actions. A formal Hazard investigation will be submitted to the Federal Consumer Product Safety Commission to enforce strict regulatory compliance, there is a law against transporting unsafe hazardous materials to prevent myself, mail workers,and garbage em from being injured as a result of their reckless, blatant, negligence and their disregard for my i juries and are trying to coerce me into mailing a severely damaged box back to them, they don't care about me or anyone, their greed has consumed them,all they care about is the money I spent, selfish and greedy. Zwillings and Henckels are refusing to accept responsibility for their own careless deplorable negligent actions. BUYERS BEWARE, YOU COULD BE THE NEXT VICTIM OF THEIR NEGLIGENCE AND BAD FAITH, I ABSOLUTELY DO NOT RECOMMEND.

Since purchasing and providing them our email, we have received over 2,500 junk/phishing emails and…read moregrowing as I type. Sure-Register your product, but don't give these people your email at the store-they sell your information. Makes you wonder about it the integrity of the product when they lack integrity themselves. Expensive knives with risk of scams!

I love the cabinets we bought from there. They went together quick and the damaged parts were…read morereplaced in a timely manner. We installed ourselves. My only complaint is with the drawer glides. They slide back and forth on the backside and it allows the drawers to come out crooked. It didn't affect the integrity. Just annoyed me

Our sales associate, Lori, truly made our experience at cabinets to go from start to finish chaotic…read moreand very inconsistent. Buyer beware!! We were open with Lori from the get go that we had our own contractor through our insurance company who would install the cabinets and countertops... we showed up to the store with pictures of our kitchen + MEASUREMENTS. Lori constantly asked for different measurements (citing they were incorrect, they weren't) and her 3D pics of our kitchen was always wrong (4+ times she attempted to correct this but couldn't) we were back and forth with her until she OFFERED to send "their" contractor who would charge us $99 to measure but would REIMBURSE us if we purchased cabinets from them. Although we had our own measurements for the sake of our sanity we agreed because we were on a time crunch to get our cabinets installed. Contractor came took measurements (which btw were the same as the ones we gave her LOL) and the day we were set to purchase the cabinets, Lori said she needed more time because after looking at yet another 3D pics we noticed one of the pantry doors wouldn't open, so she needed to revise (surprise surprise)... when we received the final receipt we noticed our refund AND countertop quote was no where to be found. Lori later emailed that she couldn't refund us and to reach out to the manager... update coming..

Sounds like a solid spot for kitchen stuff. Maria and Johanna seem to really know their game. If…read morethey can nail service like that, it's worth a shot.

Very rude workers, they make everything so difficult. I've used their location for quite sometime…read moreand this is the last straw. I am tired of their inconsistencies, they mix up orders and ruined my experience. When I cancelled my POs Lee and Lily tried to contact me to make things "right" but they still messed up.

B&F Cabinet took my 1970s kitchen and gave it a serious glow up. The whole process (design, demo &…read moreinstallation) was smooth. Everyone I worked with was friendly, professional, and clearly knew what they were doing. Bonus: it didn't break the bank. Super affordable for the quality of work. Still finishing a few things (lighting + floating shelves, but I'm really happy with how it turned out. Highly recommend B&F Cabinets. Adding a few photos to show the before-and-after vibe!

This cabinet company I have been working with for over 6 years. Joseph and Michelle are a husband…read moreand wife team who have been doing 95% of my cabinet work. Their cabinets are good quality along with having a wide assortment of colors What I really like about them and what distinguishes this company from most is that when you have a problem they come and take care of it in a timely manner. Joseph does not make up excuses why he cannot come and fix the issue. He is out there in a few days even if it is less than an hours work. And he does not bill you extra. I have found them to be highly reliable , always show up when they say they will , are honest and fair Not to mention that joseph and Michelle are very nice caring respectful people. They care about their customers I have had them do new construction for apartments plus expensive homes for cabinet installation along with kitchens in my one and two bed apartments. Overall my experience is that joseph and Michelle work very hard to make their customers happy all the time. He certainly has take care of me all these years Joseph has installed hundreds and hundreds of cabinets in all my apartments I refer my friends and family to Joseph and Michelle Joseph is not the least expensive but I know I will get good quality cabinets all made of wood with no particle board for a fair price. They excel with the great service. I am going to continue using them for many years to come Robert Nolan Multifamily apartment management and development West Los Angeles

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Great price and quality of flooring. They also have a good variety of kitchen and bathroom cabinets…read moreas well as one of the largest countertop selection I've seen. Their showroom is very organized.

My husband, baby and I stopped by here one weekend to check out the bathroom vanities after finding…read morethem on Facebook marketplace. I forget the gentleman's name but it was similar to Eddie (sorry if I am mistaken). He was very welcoming. Showed us the stock he had and how the ordering process would be. My husband was very interested in the ramp style sinks which I felt was not splash minimizing. He wasn't convinced I was right until Eddie corrected his misconception. Seeing that we had kids, he definitely didn't recommend the ramp style unless it's for a guest room or we had a cleaner maintaining it daily. The more practice and useful sink is the tradition basin ones. It was nice to be right but most importantly it was backed up by someone who had professional experience. We looked at some hang up vanities and stationary. The warehouse product amount wasn't overwhelming but also wasn't lacking in my opinion. Though we didn't go with them for a vanity purchase due to price, their quality of work on the products looked good. Customer service is great and definitely not trying to up sell anyone here. Thanks again!

Extremely satisfied with the bathtub and drain set I ordered here! Delivery was seamless, customer…read moreservice is outstanding! Great quality items for amazing prices, highly recommended!

Isaac, Austin, and Jay are amazing! My wife and I had to…read moremake a quick purchase tiles/vinyl/grout etc for our adu project today 5/27/26 for pickup tomorrow. During our visit to the store they all each provided excellent customer service answering all our questions and providing input and suggestions. The items we ordered were priced within our budget and great quality. I highly recommend visiting this store and requesting Isaac, Austin, or Jays assistance. Thank you gentlemen for providing an excellent customer experience for me and my wife!

Helpful employees. Savannah gave us great recommendations on floor tiles w/ the selected wall…read moretiles and she seems to really knows the products

Ammy at Elite Stone Los Angeles was wonderful to work with! I highly recommend her. As a designer…read moreworking on a client project, I really appreciated how communicative and responsive she was throughout the process. Since their showroom is a bit of a drive for me, I wanted to confirm that she would be there on Saturday and that the samples and slabs I needed would be available to view. She confirmed everything before my visit, making the trip well worth it. When we met in person, Ammy was friendly, knowledgeable, and professional. The showroom is beautiful, and she has an excellent eye for design. She even introduced me to several beautiful stone options I hadn't previously considered. She was a pleasure to work with, and I look forward to working with her again!

Came in to look for counter tops and cabinets for our ADU under construction. Ciria was so…read moreaccommodating and helpful in showing me around the showroom. So many counter tops to choose from. I love how they have sample showrooms of kitchens with different palates. I learned more about frameless and framed cabinets. Thank you Elite Stone.