I could just post photos of the bad hair job and it would be enough to support the 1 star rating,…read morebut everyone can have an off day. I think it's important to show the attitude and lack of professionalism of a person who is providing a service.
I was referred to this salon by a friend who has done her hair with Cindy on previous occasion. I came in on Friday evening with red hair, which I wanted to remove and wanted a copper color. She was insisting on me keeping the red, saying it was so beautiful (if she couldn't remove it, she should've just said that). Did a couple of bleach washes which caused hot roots and she wanted to install extensions that looked darker than they should've - I mentioned both the roots and color of extensions and she said she would dye my entire head altogether for the color to match - I'm not a hair stylist, but if you're putting the same color with the same developer on hair of different tones, unless its a much darker color, you're going to get different tones (not to mention that my hair underneath the tape from the extensions isn't going to be colored). I trusted her because she kept telling me it would look good. End result was that I had orange roots, extensions that were placed too low and much darker than the rest of my hair. Additionally, there was no blend to the extensions with my hair, there were no tapes at the top Half of my head - which is not correct. She kept insisting that the color matched perfectly and the extensions would blend better once "settled". It was almost 11PM, so she promised that she would fix it another day. I left there paying a total of $785 ($710 + tip). I understand she's a professional and maybe this was just not the result we expected, so i was ok with her fixing it.
The next morning I messaged her because in the daylight it was even worse - she was very rude, so i went to the salon to show her. She kept trying to convince me the color matched (even though i held it up and you can clearly see the difference) but finally agreed to fix it that upcoming Monday.
I was supposed to come in on a Monday, texted her 3x and called no answer. She then sends me a text that she's off on Mon/Tue and she wouldn't be back at the salon until Wednesday.
I come back on Wednesday at 3PM - she's in a terrible mood and comes out to tell me that she's going to dye my entire hair red so it can all be one color - but red was what i came in and paid for her to remove in the first place! She also tells me that if i want the extensions moved up (to get them to actually blend), she would have to charge me. I told her i didn't think it was fair for me to pay again for something that wasn't done properly. She gets upset and says that she cannot work like this, walks away and starts doing someone else's hair. I let a few minutes pass for her to cool down, then tried being courteous and polite, but she just didn't want to do the work and told me that she wasted her time and product (even though i paid almost $800 to her for the work!) and spent some time mumbling to the other stylist about how she's been doing hair for 20 years. I was then sitting for over an hour so i walked up and told her that if she didn't want to fix it, she could refund my money and i would go elsewhere. She said there was no way she was giving me my money back. So I sat back down. She went to the back and was complaining to the other stylist, then comes to the front and offers to refund me just for what i paid for the dye job. I told her that was unfair because i paid $335 for the service (besides the hair) that I needed to redo. She agreed to refund me $230, which is less than i think is fair, but i just wanted to get out of there.
It's very unfortunate when a so-called professional person cannot admit that a completed job didn't get the intended result. And on top of that to be nasty about it. I just wanted her to fix it. It is not fair to pay so much money and not get what you asked for, then have a o pay someone else to fix it.
I now have to pay for:
1) removal of tape extensions since they are too low and need to be color matched
2) color correction of my roots
3) full head dye to match extensions
4) install of extensions once the color is done
Attached are photos of the job she did and our messages. If there's anything i learned from this is that there is a reason why someone like Cindy can give you a next day appointment, while others have a month or longer wait list. I will never settle just because I'm in a rush to do my hair, i will also never pay the full cost of the job, if i am supposed to come back to get it fixed. the job should be paid in full when its completed.
