Ferman Ford was refreshingly straightforward from the start. They were clear and honest about the GVWR limits and all the vehicle specs without dancing around anything or trying to confuse the conversation. No pressure. No sales tricks. No sudden tone shifts when questions got specific. The 2025 Bronco Outer Banks is exactly what it claims to be. Comfortable, confident, and still unmistakably a Bronco. But what really stood out was how easy the entire process felt. I never felt rushed, talked down to, or nudged toward something that did not make sense. It felt like an actual conversation instead of a performance. This was my first time buying a brand new vehicle, and somehow it managed to be smooth, transparent, and genuinely stress free. If this is how car buying is supposed to work, more dealerships need to take notes. read more

Ferman Ford - This is what a LOVE looks like! - Auto Repair Near Me - Clearwater, Florida

I purchased a vehicle from this dealership two months ago, and I am completely dissatisfied. A broken part was identified prior to the close of the sale and a promise from the dealership to fix it under the warranty that they provide. They sent my vehicle to a different dealership to have the part fixed and replaced. My vehicle was inspected by a Ford inspector. I was advised that an answer would be given in 48 hours after the inspection. I am over a month since Last being contacted by service advisors. They will not answer or return my voicemails to give me a status update nor a timeline of when the vehicle can be repaired. Extremely disappointed and dissatisfied with purchasing through Furman. read more

I'm not going to go into detail with this review. I've been doing business with Ferman Ford and Ferman BMW for over a decade and it was my favorite dealership, which means a lot considering I've worked for a Ford dealership and I'm Ford certified. I will never buy another vehicle from them or deal with their service department, they totally botched my service appointment and had my vehicle for 3 days working on something that had nothing to do with my service appointment. read more

Bad Customer Service On January 28th, 2025, my truck was taken to Ferman Ford Collision Center for repairs after an accident. I met with Matt Murphy, Collision Estimator. I talked with Matt for over 20 minutes explaining my concerns over the body line where the bedside meets the top of the tailgate. This was not the only damage from the accident, but the part that concerned me the most. Matt assured me that the body lines would be aligned even if it meant replacing the bedside. So, I decided to leave my truck to be repaired. On February 11th, 2025, I was notified that my truck was finished and ready for pickup. I went that day to get my truck. I went directly to my truck to look at the bedside and tailgate body lines. It was obvious to me that there was nothing done to align the body lines at the tailgate and bedside which was my main concern. I met with Matt Murphy and Erik Montalvo, Collision Center Production Manager to discuss my concerns. I was not happy that I was told that these body lines would be aligned, and they were not. Matt explained to me that they felt that they did not need to be aligned because they met industry standards. After several minutes of discussing this with Matt and him just referring to industry standards I asked" When I dropped it off why was there no mention of industry standards, you told me that the body lines would be aligned even if it meant replacing the bed side, where can I find the industry standard you are referring to?" Matt rudely replied to me "I am done talking with you. You are just too picky, I am going to mark the job complete, and you need to take it as is." Wow, great customer service! We had not even finished looking at the rest of the $4,000.00 in work that was done at Ferman Ford Collision Center, and I am being told that I need to take it as is. Matt walked off and left me talking with Eric. I had asked Eric if he would move my truck out of the parking spot it was parked in so we could look at the side that was repaired. The body work done on the driver's bed side was not their best work. Please refer to the attached pictures. Picture 1 is the passenger side, which was not affected by the accident. Picture 2 was the repair done by Ferman Collision Center. I don't think that when paying $4,000.00 to have my truck repaired that it was unreasonable to expect the repaired side to look like the unrepaired side. At this time Shelly Krolikowski, Body Shop Manager joined the conversation with me and Eric. After some discussion Shelly and Eric agree that they would redo the body work in the Picture 2. On February 11th, 2025, I left my truck at Ferman for them to redo the repairs on my truck. February 12th, 2025, I received notifications from my insurance company and the car rental agency asking why I have not turned in my rental car when Ferman Ford had notified them that the work was completed? I had to explain to both that my truck was not completed, and they were reworking what was already repaired. This was due to Matt Murphy marking the job complete, when it was still at Ferman Ford for rework. Marking my truck complete when it was not complete is poor business practice. On February 18TH, 2025, after 3 weeks of having my truck at Ferman Collision Center, I was notified that the rework was completed. The rework was completed successfully. I accepted my truck and paid my bill. In summary I would say that taking my truck to Ferman Ford Collision Center was not a good experience for me. Not only was it not fixed right the first time, I felt that I was lied to and disrespected. I would not recommend using Ferman Collision Center for body shop repairs. read more

Ferman Ford - Picture #1. Not affected by accident. - Auto Repair Near Me - Clearwater, Florida

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Buying a car, new or used, is usually not a fun experience but with Ferman it was different. We did a test drive and had to think about it. 10 days later we called and even though our original salesperson Derik was on vacation Jose picked up right where he left off with us. We made a deal over the phone before we drove the 100 miles back to Clearwater to purchase it. In and out in no time with no added pressure to purchase an extra warranty even. read more

Garbage experience; the had multiple people trying to call me to just "come in" even though they're hours away from me; I'm glad I made them give me price quotes first. They offer $8,000 UNDER appraisal for my vehicle as a trade in, but charge $8,000 OVER KBB for their vehicle and refuse to move an inch on either price. Don't waste their time, I've been offered over KBB for my Ram on a vehicle that was priced cheaper than theirs and had more options. Staff are rude, pushy, and prices are a scam. Don't walk, RUN away from this place. read more

***Buyer beware*** I'm an out of state buyer so if you live in Florida, your mileage may vary. Bought a used 2020 F150 that had the gold pre-owned warranty and a "172 point" inspection. Apparently that inspection did not cover the 2 coolant leaks and an oil leak that I noticed after shipping it to me. Apparently only 1 of the coolant leaks was covered by the warranty, so I have to pay $1700 more to get a new turbo. I have spoken to the finance department multiple times on the warranty, was told it should be covered, most recently with Frank, and was promised someone would look into it. No call backs from anyone. I have driven all the communication, and from my impression they don't give a hoot after your purchase. They apparently are busy with "active buyers." Honestly worst car buying experience of my life. I guess as long as you give them your money they stop caring about you. read more

I bought a use 2018 Ford F150 6 months ago. I was hoping it would be the last truck that I ever bought. Within six months, I started having major problems with this truck. I've never been so disappointed if the dealership will not stand behind anything, and i'm way back to where I was with the GMC we have needing over $5,000 for repairs with a truck payment now. read more

They sent another mailer to my stepfather who passed away 5yrs ago! I have called for years to try to get him off their list to no avail. The girl told me to JUST throw it away! I want him taken off a list & she just hung up on me! I would never ever buy a car from them! read more

My second poor experience at the Ferman ford Service Department. Like many others, I had a recall on my truck's air bag, plus it was time for an oil change and a tire rotation. I scheduled an appointment online and arrived at the appointed time. Check in was easy. The Service Advisor was friendly and wrote up my work order in a timely manner. Because the work was likely to take a few hours, I told the Service Advisor I had get a ride home, and asked that he call me when the work was completed. The Service Advisor called me twice, once to suggest some routine maintenance, which I declined, and once to tell me the requested work had been completed. I arrived, paid for the oil change and tire rotation, verified that they also performed the recall, and continued home. Everything was OK until today. This morning I attempted to open the hood to install a kayak tie-down strap, and the hood was unusually difficult to open. I've owned this truck for 8 years and have never had a problem. I finally got the hood open and found the problem. The technician who worked on my truck had moved an air conditioning refrigerant hose to check the air filter, failed to put the hose back in the correct place, and then just dropped the hood on the hose, jamming the hood release assembly. This is strictly a lack of attention to detail. As previously mentioned, this was my second poor experience at Ferman Ford's service department. There won't be a third time. read more

Poor management and desperate sales people. Wouldn't suggest them to anyone looking for a new/used car. there's plenty others to work with

I was looking for a Ranger and called about a 2007 Ranger they had listed. Couldn't get a price as it wasn't inspected yet. But they did have a $1199 add on dealer fee listed. I will never do business with them. Pay them a fee for them to sell their car, I think not. To many other dealerships. read more

I showed up on the weekend and left with the perfect F-150 for me. I had seen the truck online and when my sales rep introduced me to the vehicle it was perfect. His knowledge of the product made it very easy. Delivery was a breeze. The Ferman Rep at delivery made it a perfect experience. He was fun fast and gave me every thing I needed including his contact if I had future inquiries I would recommend them both to anyone read more

Ferman and their staff treated me so well especially Robo! He made sure I was completely satisfied with my purchase.

Updated: The day my negative review posted they magically had the broken part AND fit me in the next day for repair. Appreciate the speed on it, but service needs to clean up how they process service requests, return phone calls, etc. Still no solution for the loud noise when backing up. My hope is that Ford will eventually care enough to find a fix. Sales department was great. Everything after has been absolute garbage. 2021 Ford Escape with multiple recalls and things falling apart while still under warranty...issues that "Ford is aware of but doesn't have a fix for"....been working for 2 months just trying to get them to order the parts to fix a car that's still under warrant. Lots of people answering the phone with no clue, putting you through to voicemail with no call backs. Extremely frustrating. We will be unloading this car and heading to Toyota or Honda. Sad when you want to buy an American vehicle but this is the best they can do. Avoid Ferman Ford. read more

I wish I could give zero stars! I had a terrible service experience a few months ago with a minor electrical issue on the rear door. At the end of the first day they said the were still working on it but they forget I was in the waiting room and I could see the vehicle in the parking area and it was there for a few hours. On the second day they said I needed a $450 door module. At the end of the third day it was finally ready. They told me it was not the door module so I asked why I was paying for it. Then the story changed to I did need it. Yesterday I called for a appointment for another issue. They said they were booked up for a while but because it was a safety issue I should bring it in anyway and the would get it quicker. When I got there they said it may be a week or more because I didn't have an appointment and they are backed up. They were rude in the way they said it. I won't go back here. There are other Ford dealers in The area. read more

These guys are so overpriced for service. I found them to be at least 50% - 60% higher for repairs and service issues compared to the three other local Ford Dealers in the area. Exaggerate / inflate hours needed for repairs @($220.00+ / labor per hour) Are they techs or lawyers?? Never going back... read more

Just wanted to say that Troy and Ashley are amazing at the Collision Center. really helped get me out of a jam today and are amazing to work with. It's hard to find such on top of it type of help when dealing with cars but they were just so awesome and helpful. I was lucky to get them working on my car and am grateful for there loyalty and support through my car getting fixed. best experience I have ever had at Ford besides working with William at service department. Jason Gruber read more

Good advice is to stay away. Service department is very unknowledgeable and rude. Went in with some minor SYNC concerns and was told the whole platform would have to be disabled with no guarantees. read more

I wasn't going to write a review, but after receiving numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under manufacturer's warranty, to Ferman Ford due to a "check charging system" light on the dashboard. The first date I brought my car in was 08/14/24 and waited in their customer area for hour and a half. I left the dealer tinking the issue had been resolved. The second time I brought the car in for the "check charging system" light was 08/19/24; they gave me a loaner and was told that the vehicle needed a new alternator. I picked up my car on 08/23/24. The third time I brought my car in for "check charging system" light was 09/09/24; again I got a loaner and they said that they will switch the alternator they just installed with a new one. I am not a mechanic; thus, I didn't argue with their "solution." I picked up my car on 09/20/24, but a few days later the "check charging system" light came on again. I called Ferman Ford on 09/30/24 and they assured me that they were going to open up a case with Ford Motor Co. to address this recurring matter, so I brought the car back to Ferman on that date for the FOURTH TIME and left with a small and uncomfortable loaner. On 10/02/24, I received a call from Ferman Ford's service manager, who reported that "one of the service employees was conducting a test drive and forgot to close the hood, causing it to fly open and it caused some damage to my vehicle." The service manager offered to repair my Bronco with Ford Parts at no cost to me and NOT report it to CarFax. My answer was "That is unacceptable." I went to the dealer the next day and took pictures of what was left of my Bronco. The entire front had been removed, the side panels were removed, the windshield was completely cracked, the roof dented; so the diminishing value to my car was thousands of dollars. I scheduled a meeting with the General Manager Bob Murray on 10/07/24 first thing in the morning, while dealing with the clean up due to the flooding to our home caused by hurricane Helene. I was at Ferman on time, just to be told that Mr. Murray was in another meeting and was not available to meet me. It would have been at least courteous to call me and cancel, rather than waisting my time. I waited for over a month for Mr. Murray to become available and finally, after reporting this matter to Ford Corporation and the Better Business Bureau, on 11/07/24 I had a meeting with Mr. Murray to discuss how to move forward. We agreed on a trade-in price for my Bronco, which by the way it was paid off, and left the dealer with a 2024 model and a new debt. Their negligence costed me $3,000.00 and they were able to "add a unit to their numbers", but at least I don't have to worry about unknown issues that, I am certain, will come up with my former car after the unfortunate negligence they caused and the repairs they made. I feel horrible for the future customer, who will purchase this "repaired and not reported" car..... read more

Will Pannier and his team were absolutely amazing at working me in for a drop in service visit on my daughter's C-Max. Not only were they able to squeeze me in on a very busy day, but they got all of the work completed over 3 hours earlier than they promised it. What a pleasant surprise!!! Will made everything so easy, especially for my first visit ever to Ferman Ford. It definitely will not be our last visit. Thanks for the great service!!! One thing to note, Waze brought me in a back way to their dealership that no longer exists. If your GPS, tries to route you through a bunch of neighborhoods, try another route. You should enter this store right off of US 19... very easy access that way. read more

This dealership is the worst dealership I have ever dealt with. I had a very horrible experience with a car I bought, personally. I won't go into detail however they agreed to take the car back, hence began the nightmare. They did not communicate with me, drug this deal out for over a month, put me in a DAMAGE vehicle that is covered in scratches some down to the paint, the taillight is scratched as well. I reported these issues the day of delivery and was provided a "We Owe" that stated they would buff the car. Once the car was buffed the scratches are still there, the entire hood looks like is was driven through a bunch of brush, the taillight is still scratched and this is a supposed to be a 2020, brand new car. I'm not quite sure where this car came from but I have my thoughts. The financing they gave me does not add up at all and it appears as if they have done "funny number finagling". I have gone to the General Manager, Rob Murray of which he told me he would meet with me. We set a date then an hour and a half before our meeting he cancelled, it was on New Years Eve, he went home sick. I told him I was sorry he was sick, however this whole process started at the end of November and has yet to be resolved. DO NOT BUY A VEHICLE FROM FERMAN! read more

Recieved call from Asst. Service Manager, William Pannier he was apologetic of this and stated will fix this issue with his team. He asked if he could have the opportunity to give the department another chance. I went back in for "works" service. They noticed the engine filter was showing needing replaced, which they also did without any charge. Additionally they weren't happy with the tire pressure readings they took back couple times and additionally reset monitoring censors. Give Ferman an opportunity to service your truck. read more

Ferman Ford - Oil pressure should be 35 thanks - Auto Repair Near Me - Clearwater, Florida

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I made an appointment here. Was sent an appointment reminder. When I arrived I was told I had a drop off time but no appointment. No one could give me an estimate of time. I was also told they had no parts for this repair and no hope of getting them. Parts will take 6 months or better. This was the second time for this repair. This was a recall and they just seem to have no interest in fixing a recall. I won't be in too big a hurry to go back here. read more

Warning!!!! We just had the most depressing experience at Ferman Ford. Trying to buy a new vehicle from them is ridiculous. They try to rip you off by not disclosing the actual price until you are confined in the finance office. Then they will add on and charge you for items you never discussed. After all the research you completed you don't like the total cost. There is no negotiating, and you will lose out on the vehicle you wanted. Do not waste your time here and visit a dealer who has been around and takes pride in their customer service. I will never do business here again and warn everyone to take heed! read more

Terrible just terrible parts and service department everyone is so rude if you don't like ur job don't work

I was debating on writing this but I figured other people might find this useful. **Disclaimer: this review is focused on the service side not the sales side. I have no experience with their Sales Department and this is about their Service Department and my first and last time with them. I dropped my Explorer off for a wet headliner which I thought was caused by the recall they just performed. They took the car in and said the hose for the rear passenger sunroof drain was clogged and not draining. For this dianosis I was charged $170ish. I have been in the automotive business long enough to know this is the go to diag for a wet headliner with a sunroof equipped vehicle, no wrench time needed. I asked what this was for and I was told by my Service Advisor Stephen that it was because they had the headliner down to inspect the hose to make sure that was the problem. I was told it would be over $400 to fix it. When I asked if this would be the replacement of the hose they said no, just to run a snake through it. So sticker shock there but okay it's a Franchise Dealership and it's expected. I knew my normal mechanic could do the same work for far less. So I took it over there. When my mechanic ran water through the drain to confirm the clog it just went right through and on to the headliner, weird right. So he pulled the headliner down, which is what I was told Ferman did, to find that there is no hose attached to that drain at all. Now, to my defense, I have owned the Explorer for about 7 months and it has been dry in Florida so I never really noticed a mildew smell before. I called Stephen back and he told me a different story this time, Ford doesn't use the rear drains in 2016 only the fronts and they put foam there to divert the flow. Okay, but there was no foam and if they truly had the headliner down they would have noticed the hose on the rear driverside, that according to the story shouldn't be there, attached securely to the drain. To confirm his story though I called Lakeland Ford and sure enough Ford has a part number for the hose that "doesn't exist". So now I'm being lied to. So what did I really pay for? Not a true diagnosis. I don't mind paying a dianosis fee when it points to a bad part and a place to start but this was just a flat out lie and possibly a random guess by a mechanic who didn't want to do the work. So to me the diag had a $0 value which means I just gave Ferman Ford money for no reason. Were they going to snake a nonexisting hose and charge me over $400 to do it, that's the real question. So I paid for the diag twice once at Ferman for a extremely questionable diagnosis and one at my normal mechanic who nailed it first time. It has rained since it was fixed and guess what, no water on the headliner. Two lessons learned here, just because it's a Dealership doesn't mean they are the best people to work on your vehicle and that you are going to get quality work. All available information and tools they have are available to ANY mechanic some free some requiring purchase. This is fact. Two if you really want to go to a Ford Dealership to have work done go to Walker or someone else if you don't live in the Clearwater area. Your money will be better spent there. Just FYI I gave it two stars because they at least took some money off the diag which was originally over $200. But sometimes cheaper isn't better. Total to fix the car $537 at my mechanic, who cleared all the drains after installing the hose so some cost there, and $170 at Ferman. My mechanic has pictures stored under my account their but since I didn't think I would write this review I didn't have him send them to me, but they show the rear driver hose attached and running to the wheel well drain port and no hose attached to rear passenger side of the sunroof drain. read more

Once again, I have had the pleasure of dealing with William Pannier. "Will" always is ultra professional and courteous and makes sure that the work being done is done correctly... it's always a pleasure dealing with Will and I know that my car will be serviced properly. I trust his integrity and it's a pleasure interacting with him. Well done Will... thanks again!!! read more

I went to Ferman ford because i saw a jeep online that checked all my boxes and they offered me a good trade in value. and John was a great car salesman and a veteran like me. then i had to go to Scott he to was down to earth kind of guy like John. He made the transaction smooth. Then 2 days later Robo did a follow up call to see if everything was going. I love my jeep!!!!!! read more

Ashley is legit the best. I have had horrendous issues w Ford and other Ford dealers in the past but my experience w her at the collision center has earned Ferman my business! THIS is where to take your vehicle for an ins claim or any reason. Just can't say enough positive things re Ashley and her professional, courteous, above and beyond service. She makes the process as painless as possible and goes out of her way to do so. thank you read more

I've been waiting two years for this dealer to deliver the ford Bronco I ordered. I have checked in with them more then 10 times to get an update. Nothing has happened. If it is not marked up over dealer pricing, they don't want to have anything to do with it. Sad!!! They could have least been honest about it. read more

Purchased a F-350 from them. Went to multiple dealerships prior. They gave me the greatest value for my trade in and were eager to make a deal we both were satisfied with. Can't explain how pleasant the experience was. All the staff is extremely friendly, respectful and professional. Megan is a fantastic saleswoman who goes above and beyond to satisfy the customer. Highly recommend using her. The management and finance personnel are honest and don't try to take advantage of you. I highly recommend this dealership! Honestly the best car buying experience I've ever had. read more

Just bought a 2020 truck from them last year and bought a warranty with it as well. Having issues with the truck starting so called up there and was seeing when I could drop it off, they told me they don't have any availability for service until the 27th.. 16 days from now, what a joke. read more

I stop buy yesterday to look for a flat tow SUV . I was told the ford 2020 edge ST in line would work. Got a copy of the Sticker for a gray one. When I got home found out that the ST In Line is not flat towable but the ST is . Call left message for a manager to call. They Said he would call me back. Never did. Call Monday morning left a message for the general Manager. Was told he would call . Has not called yet If I would buy the one the salesmen recommended I would of spent around $35,000 for a car that did not work for me. Gary G 941 962-0154 read more

A few weeks ago I came to Rich Glomb, Body Shop Estimator, with a problem that no other dealers in Florida could or would take the time to handle. I needed my Bulk Head moved 5 feet back so that I could create a work space in my van. Rich got his best guy on the job and with in 15 minutes of accessing the situation Big John said YES I can do that! This was a Huge problem solved for me and he did it in less then a a few hours! I LOVE these guys! Total service oriented! read more

I read the reviews, but I still gave them the benefit of the doubt. I should have listened to what the people were saying on the reviews. After, going back and forth with Vanessa in emails about a car that they so called had, (was listed on their website) the last email I received from her , after I thanked her for making sure the car was there , as I was three hours away, was: "It was no problem. I will work on getting the info on the black one sent to you right away.  That was her last email to me. She never got back to me. So unprofessional. She could have said the car was sold Or something. Anything. read more

I just bought a certfied pre-owned 2018 chevy silverado in April 2021 with 70,000 miles. The transmission blew while I was in Ft.Myers, a 3 year old certified vehicle, I would rate the customer service except that I can not because it was non-existent! I was transferred everywhere but to a manager which I had requested as this was an emergency to check in what was included if anything my warranty. No call backs, just over and over again told managers and the specific people I was asking for were busy with other clients. I am now looking at a $6,000 repair for a 3 year old truck with no concern or care from the dealership or individuals that sold me the truck! Never purchase a vehicle from Ferman Ford read more

Took my F150 in this morning to have the airbag light looked at and the horn fixed. All seemed to go well. Then I got an e-mail with approximately nine "upsell" items that made sense but I wasn't interested in at the time. One of the items was a clock spring. I had no idea at the time what a clock spring even was, so I declined it. Then I received a text that the truck was ready, so I headed back to the dealership. I was about to drive off, but I noticed neither problem was fixed. When I went back to the service advisor I explained that nothing was done. She said that was b/c I declined the clock spring replacement. Nowhere in the e-mail did it say that part was the one needed to actually fix the problems. Mind you, she is saying this with a straight face like it all makes sense. She also accused me of being rude to her, "throwing my keys at her" when she was in fact at my right and I placed the keys in front of me on the desk (placed gently, not threw). She also thought it was okay to charge me $160.xx for doing nothing for me. After speaking to the manager I was able to get my money back, but this was an absurd waste of time. This is a shame. I have bought three new vehicles from Ferman over the years and have had each of them serviced there a great many times. This will be the last visit of my life to any Ferman establishment. Also, some guy called me wanting to buy my truck. They take the time to call me re: something I'm not interested in, yet they can't call me to discuss in a sensible way what needs to be done to the vehicle. I will not name the tech in case this is the first mistake of hers of such an idiotic caliber. I don't want to ruin her ability to earn a living elsewhere, but if it is not the first of its type she should be swiftly terminated. Who in their right mind thinks that someone takes their vehicles to a dealership, have NOTHING done to it, and walk away having paid $160.xx satisfied with a smile on his or her face? And again she had the nerve to say I was being rude. I was angry, but I never shouted, cursed, name called, or did anything remotely out of line. I still am not certain she has a grasp of what she did wrong. read more

Actually this review is TWO years in the making..... We bought our FIRST car from Demetrios at Ferman two years ago. Best new car we ever bought! Demetrios bent over backwards to get us what we wanted, at the right price and it didn't take all day! Fast forward to now..... Demetrios just sold us out SECOND car and once again, above and beyond service, exactly what we wanted at a good price. If you need a car, seriously go see him at Ferman first! You will not be dissapointed. Feel free to tell him Postie sent you! =) read more

The service department is fantastic. I've came here multiple times and have a pleasant experience each time. They are honest and try to get you in and out fast as possible. Robert Quinn was my service advisor,5 stars! William pannier is always nice as well! read more