Great customer service. I had been looking for a specific…read morekind of drain trap and everyone was backordered for weeks. I walked in and the guy behind the counter asked me what I was looking for. He walked me right to the part and handed it to me along with the proper additional things I would need. I highly recommend.

These guys deserve a review, and five stars nonetheless!…read more Over the long July 4th weekend, my toilet water valve broke (sddsdvvxfsdsdfsdf). Thinking it would be an easy fix, I went through a chain of DIYs I consequently regretted. In the end, the pipe ("nipple" as the lingo goes) that I thought would be a standard fit for a new water valve, was of course not standard. I went to Home Depot, and they sent me a'packing and told me to call a plumber. Well, you try getting a damn plumber over the long freaking weekend that won't charge you a visit fee and a $300/hr emergency rate. Therefore, on to more DIY attempts, after much failure of getting a plumber out to my house (this took about three days of NO water as we had to turn the main water valve off). Luckily, we found this gem, albeit lacking in reviews and situated in the more industrial part of Waltham. We were NOT disappointed. Plenty of street parking, so we placed our car in front of the entrance, and went in to be greeted by a fleet of guys who looked happy to get a customer on a Monday before the fourth. The first guy we spoke to knew what he was talking about as soon as we showed him the water valve we cut off, including the nipple we needed replacing that was attached. He told us what we needed to do (we needed to go back to measure the pipe length as of course we didn't think about doing that) and told us he had the non-standard parts we needed (THANK THE LORD). One trip home and a lunch later, we came back with the measurements. Unfortunately, the last guy we spoke with wasn't there, so we had to re-explain the situation. A total of about 3-4 guys worked with us, trying to figure out the best approach (love the teamwork) as one of the guys called the original guy who spoke with us (sorry for the lack of names, I'm horrible with them). Although I didn't think they were as efficient or as sure of themselves as the first guy (Pete was it?), they still set us up with parts and alternative options about ten minutes after we arrived. Plus, while we waited when they were figuring out the best approach, they had a cute pup behind the counter that kept us amused. In the end, we left with a bag of parts and a game strategy (they gave us extra parts to try, and told us to return anything we didn't use, which is much appreciated). Ultimately, we had to cut a bigger hole and replace the nipple, as we thought. They recommended calling a plumber to come in to perform the labor, but although gave us tips on if we wanted to do it ourselves (I strongly urge first timers to call a plumber and observe, which is what we did after our many failed DIY attempts). In the end, highly recommended, especially if you think you need parts that you can't find in big chain stores like home depot.

Really great customer service. They sell the most amazing home and bathroom products. They sell…read moreabsolute top quality, premium, and beautiful home furnishing products. We bought a heated toilet from them and shower steamer. The quality is THE best here. The staff is also so great. I have a bunch of questions after I made my purchase and they were so kind and accommodating, it's rare you find your salesperson to be so nice and helpful long after your purchase. I would definitely coke back here

I cannot say enough great things about Brian Poolman at Ferguson. I recently tackled a major…read moreproject--remodeling three bathrooms simultaneously--and Brian was my absolute lifeline throughout the process. Managing the fixtures, hardware, and technical specs for three different rooms is no small feat, but Brian made it look easy. He was incredibly organized, ensuring that every valve, trim kit, and faucet was accounted for. He has an encyclopedic knowledge of the products and offered invaluable advice on both style and functionality that I never would have thought of on my own. If you are doing a home renovation, do yourself a favor and work with Brian. His professionalism, patience, and attention to detail turned a potentially stressful project into a total success. Five stars! Lynne S

Customer service was awful. We set up an appointment, and the girl working there told us to "just…read morelook around." Then when we needed her, she announced she was going to the bathroom and disappeared for 15 minutes. Came back and wasn't helpful or personable at all. We decided to go to a store in Waltham and got great customer service and all our needs met there.

The store has a great selection of samples to see and try and Christine and Patrick were super…read morehelpful and knowledgeable about the products and how to style. They helped me navigate all options and bring various pieces from different collections together to have a complete look. Great experience! Thank you!

My experience could not have been better. Chris Sawicki knows his product backwards and forwards. I…read moreoutfitted a bathroom, he knew the ins and outs of each product and saved me lots of time by guiding me through the selections easily. He worked with me to find exactly the look I was seeking, and handled a few changes for me as well. Chris also worked directly with my contractor for final numbers and delivery details, all the while keeping me informed. This exceeded any of my expectations. Their product line is top notch, and pricing extremely fair. Make an appointment so that your sales person can reserve the time needed to work with you, Monique's is not a big box store with run of the mill items and sales people wandering about (if you can find them) with limited product knowledge. Everyone I met there was professional and very knowledgeable. It was a joy to shop at Monique's. I'll be back and will recommend anyone I know to Chris at Monique's. Thanks for being the best part of my bathroom renovation! Paul

Moniques has a good selection and decent prices but once the order is complete the assistance is…read moreterrible. Hassan happily took our order but when certain items were back ordered or defective, he would not return calls/emails. We finally got some help from Derek. Do not use Hassan!

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people…read morewhile I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back!

I have been using Tiles Plus more as a source for quality tiles for years over many design…read moreprojects. Great selection of tiles and fantastic customer service. Turnaround times on orders is terrific. The owner, Scott, is extremely helpful, pleasant, friendly, and easy to work with. He has so often gone out of his way to make inquiries to secure hard to find or special tiles. It's a pleasure doing business there and a truly valuable resource. Can't imagine doing business elsewhere. Side note: Appreciate the easy access location and more than ample free parking

The team at SMB did an amazing job with our kitchen counter top. They were easy to work with, gave…read moreterrific advice about both the selection and sizing, and did the job in the time-frame promised (something I no longer take for granted). The on-site team was professional and did a perfect job with the installation. Our kitchen looks amazing - thank you!

I'm very disappointed with SMB. They installed granite in our outdoor kitchen and fireplace that…read moreunfortunately did not last two years. They replaced it but it has cracked in the exact same places again. In researching, granite, if properly installed, should last 20+ years and is the most durable for harsh NE winters. I'm very very frustrated and disappointed that my granite was not properly installed by SMB and when I reached out to ask them to remedy the situation was unfortunately not offered any. I will have to seek out a different and more qualified granite installation company.

My initial review was completely factual. I most certainly did not expect feedback from the sales…read moreagent the same day. That's absurd. As I said, I attempted to get the promised information after the date it was promised and made several attempts to do so. Ultimately I was told they were too busy with other clients to give me what they promised. Again, if that was stated up front I would have saved myself the wasted time. The business managers response only validates the hubris and lack of professionalism, most evidenced by accusing me of lying. Still 1 star at best. Go elsewhere!!!

I purchased my cabinets 10 years ago and had a good experience then. Recently, the coating one of…read morethe doors started to separate. Matt had a replacement made at no cost to me. Thanks, Matt!

The store was great when they first opened. But over the years service has just gone downhill. I…read morereally want to support my local hardware store. I've tried to buy propane a couple times. But when I arrive there is a sign saying they are out of propane. Today was the final straw. I needed potting soil. I went into the store and showed the cashier which potting soil I wanted on the Ace app. He couldn't look it up on his computer. He told me I had to go outside and find the placard number. Seriously- you can't look up Miracle Grow Potting Soil in your computer? So I went outside. Got in my car. And drove to Home Depot. (Where I just told the cashier what I wanted. They looked it up. I got in my car, drove to the side and a nice young man put it in my car.) So never again wayland Home and Design.

I purchased a power shovel from Ace Hardware. No stores had it in stock so it was delivered. It was…read moreclearly a returned item based on the packaging and some assembly tools were missing. I called Wayland Home and design as my local Ace. They didn't hesitate in saying to bring it in. I dropped by and received the best service! They didn't make me feel stupid for not being able to put the thing together and they were of great assistance. They had it ready to roll in about 10 minutes and even tested it to ensure that it was properly working. It's rare to see this type of excellence in customer service these days. While I was waiting, I was noticing how they greeted each customer at the door with an offer to help. Amazing and I'm grateful for their assistance!!