I cannot say enough great things about Brian Poolman at Ferguson. I recently tackled a major…read moreproject--remodeling three bathrooms simultaneously--and Brian was my absolute lifeline throughout the process. Managing the fixtures, hardware, and technical specs for three different rooms is no small feat, but Brian made it look easy. He was incredibly organized, ensuring that every valve, trim kit, and faucet was accounted for. He has an encyclopedic knowledge of the products and offered invaluable advice on both style and functionality that I never would have thought of on my own. If you are doing a home renovation, do yourself a favor and work with Brian. His professionalism, patience, and attention to detail turned a potentially stressful project into a total success. Five stars! Lynne S

My experience at Ferguson in Newton could not have been better! I worked with Brittany Cavarretta…read morewho is an excellent, delightful, knowledgeable salesperson and she helped bring my ideas to life. My new primary bath is so lovely and I couldn't be more thrilled!

Moniques has a good selection and decent prices but once the order is complete the assistance is…read moreterrible. Hassan happily took our order but when certain items were back ordered or defective, he would not return calls/emails. We finally got some help from Derek. Do not use Hassan!

Recently stopped by Moniques looking for new bathroom amenities and received THE BEST customer…read moreservice. Not only was the floor staff super helpful, a young associate named Anthony shared with me great recommendations and his kindness made my day. The products I purchased are such great quality and the variety of selection was perfect for my needs. 10/10 recommend, thank you Moniques!

Customer service was awful. We set up an appointment, and the girl working there told us to "just…read morelook around." Then when we needed her, she announced she was going to the bathroom and disappeared for 15 minutes. Came back and wasn't helpful or personable at all. We decided to go to a store in Waltham and got great customer service and all our needs met there.

The store has a great selection of samples to see and try and Christine and Patrick were super…read morehelpful and knowledgeable about the products and how to style. They helped me navigate all options and bring various pieces from different collections together to have a complete look. Great experience! Thank you!

We've been frequent visitors this past month in search for that tile that'd be great in our…read morebathroom. Tim engaged us on the floor of the shop one day with a great attitude and desire to help. He listened, came back with options for us and we're finally set to proceed. Thank you, Tim!

The manager was rude and obnoxious.I brought an item without a receipt and the manager decided to…read morekeep the item for himself and not to return it to me.Have you seen something like this in other stores where the manager confiscates products from a customer??Is it a zoo??

Great customer service. I had been looking for a specific…read morekind of drain trap and everyone was backordered for weeks. I walked in and the guy behind the counter asked me what I was looking for. He walked me right to the part and handed it to me along with the proper additional things I would need. I highly recommend.

These guys deserve a review, and five stars nonetheless!…read more Over the long July 4th weekend, my toilet water valve broke (sddsdvvxfsdsdfsdf). Thinking it would be an easy fix, I went through a chain of DIYs I consequently regretted. In the end, the pipe ("nipple" as the lingo goes) that I thought would be a standard fit for a new water valve, was of course not standard. I went to Home Depot, and they sent me a'packing and told me to call a plumber. Well, you try getting a damn plumber over the long freaking weekend that won't charge you a visit fee and a $300/hr emergency rate. Therefore, on to more DIY attempts, after much failure of getting a plumber out to my house (this took about three days of NO water as we had to turn the main water valve off). Luckily, we found this gem, albeit lacking in reviews and situated in the more industrial part of Waltham. We were NOT disappointed. Plenty of street parking, so we placed our car in front of the entrance, and went in to be greeted by a fleet of guys who looked happy to get a customer on a Monday before the fourth. The first guy we spoke to knew what he was talking about as soon as we showed him the water valve we cut off, including the nipple we needed replacing that was attached. He told us what we needed to do (we needed to go back to measure the pipe length as of course we didn't think about doing that) and told us he had the non-standard parts we needed (THANK THE LORD). One trip home and a lunch later, we came back with the measurements. Unfortunately, the last guy we spoke with wasn't there, so we had to re-explain the situation. A total of about 3-4 guys worked with us, trying to figure out the best approach (love the teamwork) as one of the guys called the original guy who spoke with us (sorry for the lack of names, I'm horrible with them). Although I didn't think they were as efficient or as sure of themselves as the first guy (Pete was it?), they still set us up with parts and alternative options about ten minutes after we arrived. Plus, while we waited when they were figuring out the best approach, they had a cute pup behind the counter that kept us amused. In the end, we left with a bag of parts and a game strategy (they gave us extra parts to try, and told us to return anything we didn't use, which is much appreciated). Ultimately, we had to cut a bigger hole and replace the nipple, as we thought. They recommended calling a plumber to come in to perform the labor, but although gave us tips on if we wanted to do it ourselves (I strongly urge first timers to call a plumber and observe, which is what we did after our many failed DIY attempts). In the end, highly recommended, especially if you think you need parts that you can't find in big chain stores like home depot.

They carry some paint brands and specialty paint that you won't find at big box stores, similarly…read morewith some other items, which makes it worthwhile to check them out the next time you're doing some painting or a DIY project. Associates are helpful, but not pushy. During busy hours, parking could be challenging.

I go there for my electrical needs because I know they will have it. When I walk in, I am greeted…read moreby one of the employees to help me. If he can't, he refers me to the owner. I would recommend this store.

What a PRECIOUS GEM of a neighborhood hardware store! I live in nearby Milton and had no idea this…read moreexisted! They come over to you to ask you if you need anything (unlike big box hardware stores, where you have to track somebody down). The gentleman who helped me genuinely knew what was the best thing for what I needed, and help me find it. He carried it to the cash register for me, and helped me to my car! True customer service, true family values! The store is clean, the parking lot is nice! And it's so easy inconvenient to get to for me in Milton!

The customer service here is BEYOND! I was searching for a very specific size screw to attach…read morepulls to dresser drawers and they took their time to find exactly what I needed. While they were working hard trying to find the right size screw, I looked around the store. I was asked about 5 times if I needed help or if I was looking for anything in particular. Thank you all so much! I am impressed and look forward to coming back! **Side note, the nice guy working at True Value in South Boston sent me to you all after he realized he didn't have what I needed. :)

I have been using Tiles Plus more as a source for quality tiles for years over many design…read moreprojects. Great selection of tiles and fantastic customer service. Turnaround times on orders is terrific. The owner, Scott, is extremely helpful, pleasant, friendly, and easy to work with. He has so often gone out of his way to make inquiries to secure hard to find or special tiles. It's a pleasure doing business there and a truly valuable resource. Can't imagine doing business elsewhere. Side note: Appreciate the easy access location and more than ample free parking

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people…read morewhile I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back!