Found the staff at Robinson very helpful and informative. Can't wait to go back…read more I love having a neighborhood hardware store.

Colossal waste of time and energy to visit an dying store with surly staff in a sad strip mall…read more I hoped to rent a commercial-sized dehumidifier to dry my basement. Another rental place suggested Robinson's so I called. The person who answered the phone told me they had one available. I replied I was on my way. The parking lot was nearly empty. As I approached the front door, I noticed a sign saying "Please Push door." Odd, but whatever. So much for handicapped accessibility. I walked past plenty of clean, well-stocked shelves and thought, "this place is huge." I made my way to the rental counter in the back where I encountered a guy fixing a machine. I inquired about renting a dehumidifier and was told "it was out." Then his interrogation began. "Did you call?" "Yes." "Did you call this store or my store in Hudson?" "This one." I'd only called 30 minutes before. I don't have a photographic memory but I certainly remembered which location I called. "What number did you call?" "508-881-... "Who did you speak to?" "I don't know." The person didn't offer their name. "Well you'd better find out...We only have one and it's out." Really? I understand mistakes happen. I spent enough time in customer service roles myself to realize that the customer is not "always right," but to repeatedly insinuate that a customer is somehow to blame for his staff's laziness or negligence is rude, condescending, and unacceptable. The guy seemed like a typical boomer who was too insecure to admit that he or his staff had made a mistake, let alone apologize to a potential customer. Normally I'd ask when they'd expect their equipment to be returned, but I'd had enough of their attitude. On my way out, their exit door had a sign saying, "Push," so I asked the sullen young man standing behind the register if they were, "too cheap to fix their automatic doors?" "They're $20,000 a piece to fix." Hard to believe this place has been in business since 1874, especially with their rotten attitude.

Drake was very helpful getting my table lamp socket replaced and it only took 2 days to get it…read moreback. Very reasonable price. Thanks Drake.

I hesitated to bother to write this, but I will never go back.....unfortunately i did not go on the…read moreright day where the nice man who is always helpful was working, but instead the arrogant and most unhelpful guy at the register with a major attitude...or maybe just with women......described what I wanted...."downstairs aisle....._____" I looked for at least 10 min...no help....was going to get several gallons of paint....so I did get the 3 samples I needed, but will be going right to the BM store.....left and not a word was said to me....

The folks at Will's Hardware are friendly, helpful and knowledgeable. I have always had super…read morepositive experiences at the store. They really know their stuff when it comes to air conditioner filters (20x25x5) :) Peter T. Norfolk, MA

So unbelievably rude- obviously I don't know about hardware and am asking for help and the employee…read moretreats me like I'm a moron. Three employees standing there and no one offers to help and when I ask they just vaguely point to the other room. Trying to avoid big box stores but will never return here

They carry some paint brands and specialty paint that you won't find at big box stores, similarly…read morewith some other items, which makes it worthwhile to check them out the next time you're doing some painting or a DIY project. Associates are helpful, but not pushy. During busy hours, parking could be challenging.

So convenient to have a nice place like this nearby. Staff is friendly and knowledgeable.read more

Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this…read moresleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again!

This place is so rude. I've called a few times to see if they have things before I go, and they…read morereally don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah?

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!

The staff was incredibly helpful, and went above and beyond what I had asked for. Ethan assisted me…read moredirectly and really blew me away with his knowledge and understanding of tools and its accessories. And reasonably priced.

Ethan at Model Hardware has been the most helpful hardware man I have ever dealt with. I am moving…read moreand am selling my home. As I fix it up, I have been seeking all sorts of paints and parts and supplies. Ethan looks everything up for me, he orders parts for me. He has been such a help during a stressful time. Thanks, Model Hardware, Treat Ethan well, he is a keeper!