Love this store. My husband and I were in recently to look for a wading pool to use as a ball pit…read morefor my autistic support classroom. We had the pleasure of working with Bob. Bob took the time during what appeared to be a very busy inventory delivery to ensure that not only did I get the item I came for but that I got a larger very slightly damaged pool for free! My husband had several questions about items he was looking to purchase and Bob explained the pros and cons of the items and allowed my husband to make a more educated purchase. This store is not close to our home but we will be coming back for now on whenever we need something. It is refreshing to shop in a store where you feel like the people who work there really care about you and your purchases. You can't get that on the internet. Patty F.

I bought the wrong screws for my shower handle. The gal at Ace helped me get the right one and the…read morecashiers did a flawless return for me. Love this place!!

In the process of putting a kitchen together, lady was very helpful and explained to us the…read moredifferences between styles and materials.

We attempted to gather information and evaluate bathroom fixtures several times at various places…read more The project, which involved completely redoing two bathrooms, was overwhelming and frustrating. One bathroom was being designed by me and the other by my wife. Eventually, we stopped at the GSI Bath Showplace in Doylestown. We had no appointment, and by chance, met Nancy Buehrie. I told her what we were attempting to do. She listened and then began, through a series of one-hour appointments, to walk us through the project from A to B to C. She carefully pointed out options allowing us time to process the information and make our decisions. Items were delivered to our home as scheduled and needed by our contractor. We are very thankful to have found GSI Bath Showplace, and especially Nancy, and we would highly recommend her. Peter and Carolyn, Langhorne, PA.

Very disappointing experience today. Home Depot recommended that I stop by Ferguson's for Kohler…read moresupplies that Home Depot did not carry in-store and highly recommended Ferguson's. Walking in I was very impressed with the show room and the supply center. I was not able to find the supplies, and since the store was practically empty, I decided to ask the clerk (behind the register) if I would be able to get help. He gave me a weird look and rudely said "well, no, I am busy, you can ask the showroom if they can get someone for me." Basically, he was talking to his friend who was sitting down in front of him while they chatted. OK.....hmmm...not a good sign. I decided to leave the supply center and enter the showroom. The receptionist was very nice, and my mom and I walked in to take a look at a couple of Kohler toilets we wanted to buy for our upstairs bathrooms. Nobody approached us to help us. At this time we decided to go back to the supply room to see if we could find what we needed. I was right next to the rude guy and he never even asked us if we ever got any assistance or if we needed help. My mom and I decided to leave without looking further. Since the receptionist was so nice, I decided to tell her about my experience and told her that the supply center guy was not very helpful, and in fact he was kinda rude...could it because we were two Asian females??? She told me that they were short staffed that week and apologized on his behalf. She said she would get someone from upstairs to help us if needed...I told her 'no' that we were about to leave. She told me the rude guy's name is RICK and that the regular staff was out today. Never going back to this place again...How unfortunate RICK doesn't understand the value of excellent customer service. His name is RICK and worked there on Thursday, 3/19/15 at 3pm.

July 2018 I had a fantastic experience with the designer Molly C. in the SHOWROOM side of…read moreFerguson's. After being disregarded and brushed off by 3 other shops, I starting figuring out how the kitchen and bath retailing industry works. To get waited on 'well', YOU MAKE AN APPOINTMENT with a designer, even if all you want is a faucet. Kitchen and bath sellers hand-sell every object on the show room side. Even If you're going to the showroom to look at something you plan to buy online from a discount seller, I"ll bet you're going to have a question (how deep is the xxx? How many inches does this need to be set back from xxx?) and if you have a question, you need an appointment to get a quality service. It's kinda like a doctor's office, except you might see the 'doctor' and 'patient' right in front of you, just looking at a bath tube, so it seems like you should be able to just jump in and ask a quick question or two. In fact, that 'patient' made a ONE HOUR (that's the usual) appointment with the 'doctor' and they're in a working session. I guess folks re-do their K's and B's infrequently enough that this matter of needing an appointment is not widely known; I sure wish I'd known it before my 3 nasty experiences with other showrooms. Because the Ferguson designer Molly was so incredible, understood me so fast, knew the product, knew exactly what to show me, I shared about my other bad showroom experiences where I had no appointment, and she compared it to wedding dress retailers. One might do that big wedding dress shopping-with-mom/bridesmaids once in a lifetime, and if you don't know that you need an appointment and walk in off the street, you'l be shoo'ed out of the dress shop asap, even with $15,000 cash hanging out of your purse. It's not a system that is structured to handle walk-ins. It's not home depot. I'm giving Ferguson's 5 stars for the quality of show room and Molly 10 stars (if I could) for customer service. WHEN YOU MAKE YOUR APPOINTMENT, make it with Molly, even if you have wait a few days. She's based in the lansdale office, but I believe that if you wanted too, you could book with Molly and ask to work with her at the King of Prussia show room, which is ENORMOUS.

My first call when my old double wall oven died was to Appliance Alliance in Phoenixville. Maybe…read moreit was a busy day, but the sales person couldn't help me and never followed through with the email he promised. So I found myself believing the promises of their larger competitor (the place who does all the advertising). After being on-order at the competitors for 8+ weeks, I became frustrated and called Appliance Alliance again, in search of inventory. Salesperson Nick (aka, my miracle man) found several models of double wall ovens that could be delivered within a week. Professional installer Joe Torrie was available the day after delivery. Wow, I hit the jackpot! So here is my recommendation.... (1) shop at Appliance Alliance, (2) ask for Nick, and (3) schedule installation through Joe Torrie. That is the winning combination!!

I purchased a gas range and dishwasher after reading about your sale on FB. Your prices were great…read more.and the sale included several rebates. Dina was so knowledgeable, comparing the different brands and features and making my decision easy. Your deliverymen were on time, friendly, and very careful moving out the old and in with the new. They took the time to review the details, including the WiFi option !! Joe then arrived to hook up my dishwasher like a pro and also took the time to explain each setting. The entire process was so smooth and easy, unlike my past experiences with Lowes. Shop local! Totally worth it!

The quality of their products is superb. Their service is poor. Wouldn't accept a debit card even…read morethough they have signage in the office. Paid for a shower door in October. After the installer came to measure I had a sizable refund due. I have been waiting since Jan 8th. Salesperson and CEO couldn't care less because they already made the sale.

This is a first class company filled with true professionals. My experience with each person was a…read moregreat experience. My showroom salesman, Kevin, demonstrated a thorough knowledge of all of the product lines and made me aware of all of the possibilities for my custom bathroom renovation. Kevin educated me as to the possibilities of the state of the art options to compliment my final choices. It was easy to schedule delivery with Deb and my transaction was completed when it was delivered on time today by Scott. It is a pleasure to do business with people who are dedicated to providing the best in products and service.

We have purchased from Service Wholesalers many times in the past. We went there today and there…read morewas a sign on the door that masks were required. There wasn't a single employee wearing a mask. All of the customers had masks but none of the employees