I specifically searched for a local family owned company and was not disappointed. Ask for George !…read moreCustomer service from the first phone call to the maintenance service from tech George was top notch. I have 2 AC units & having fair transparent pricing is very important to me. I highly recommend cool zone.

I had an outstanding experience working with Cool Zone Air Conditioning & Heating. Dakota, Byron,…read moreand Tyler -- the incredible "three amigos" -- went above and beyond to help me during a very stressful situation. After a severe power surge at Desert Mountain, both of my Carrier heat pumps were completely blown out. With outside temperatures reaching 104 degrees, I was in a difficult position. The Cool Zone team immediately took action. Within just three days of ordering all necessary parts, they had everything installed and fully operational. Their work was nothing short of meticulous. Every part fit together perfectly, like a carefully assembled puzzle. Their professionalism, strong work ethic, and calm, organized approach turned a potentially terrible experience into a seamless, stress-free transition. I deeply admire and appreciate the service they provided. Thank you, Cool Zone Air -- well done to the entire team! David Smith

Carlos is an awesome business owner who understands where he lives, and the possible issues that…read morecan/may occur when your A/C goes out and it's over 110* outside! My maintenance company told me the earliest they could get someone out to my house was the following day, of course, they don't live in AZ THOUGH!!! And definitely don't understand having no air for what was gonna be over 2 days, with a child in the home! Carlos understood, and was able to make me the last stop of his day at nearly 7pm and had us back up and running in less than 15 mins!! I highly recommend him, he is God sent!

Carlos did a very good job in replacing my A/C compressor, changing the filter and piston etc…read more. thanks Carlos for being honest...Romeo

Sorensen Heating and Cooling's main priority is you. Their customer service and knowledge is…read moreexceptional at every level. I will continue to refer friends and family because I know Brian and his team will do the best thing for them as they would their own family. ***Our Experience*** Lilly the Office Manager was insightful, caring, and courteous when we initially called to schedule our maintenance last fall and our no cool in June. Alex explained the options to fix our 28-year old unit, including replacing it. The owner Brian called shortly after to help us choose the new unit that made sense for us. He was objective, through, and patient while explaining operations, pros, and cons of each unit. The focus was getting our family taken care of, not a sale. As expected, our installation was flawless with Justin and Alex being kind, professional, on time, and patient with questions. Since installation, Brian has reached out to me to ensure everything was working properly. He's helped me understand and improve some airflow issues without trying to book a service call.

This is probably a very good company. I chose them for their good reviews. And they were Prompt and…read moreExcellent at Keeping Me Informed. BUT....it felt like "the Hard Sell" with an over-talkative salesperson who was long-winded and without much content in her abundance of words, and she wouldn't let me get a word in edgewise to ask questions and understand what she was saying. Thankfully, the technician scheduled to come out got sick so they missed the appointment (and did a good job notifying me) which gave me the opportunity to call another service. Their competitor (Jaycox) was clear and to the point--allowed me to ask questions, and immediately quoted a fraction of the price to service my HVAC's--much to my wallet's delight. And I just really didn't want to talk to that salesperson anymore. So, while Sorensen is probably a good company, unfortunately my experience with them was rather off-putting.

Travis and his associate from Larson Air Conditioning did an excellent job for us. They replaced…read moreour AC compressor, added sensors, signed us up for service, and took the time to walk us through everything clearly. They were both very nice, had great attitudes, and made the whole experience smooth and easy. We really appreciated their professionalism and would highly recommend working with them again.

Just an exceptional service appointment. Damian was incredibly thorough and absolutely knew his…read moretrade and was both friendly and professional. In the past I've been really disappointed with other air-conditioning service companies. As far as I'm concerned Larson is the best and now the only AC company I'll ever call going forward. Once again, thank you Damian for doing such a complete AC check on our older Trane system. It was a truly pleasant experience!

We live in Verrado, and used to be a customer of A/C Guys, but that business was sold to A Quality,…read moreso this was my first experience with them. And what a great experience it was! Their technician, Aiden came out, arrived on time, wore boot covers in the house, and performed a very complete and comprehensive tune up on both of our systems. They didn't try to do any upsell for unnecessary repairs, and made sure our a/c units were ready to go for the summer. I highly recommend this company for any of your HVAC or Plumbing needs. And, btw, before I retired, I spent 35 years with the Trane Company as a senior sales executive, so I know the business inside and out. These guys are the real deal!

AC went out late last night. Chase and Rigo came out around 2:00 pm and got her fixed but the best…read morepart was the absolute fantastic service I received by both of them. They explained in detail the issue, the fix and the price upfront with video and written quote. Repairs completed quickly and they were concerned about keeping the inside of my house clean as they walked in. These 2 guys and business are top shelf in my book and you should use them.

Our A/C units are 29 years old and are starting to go out. As a result I inquired with a few HVAC…read morecompanies to get quotes on a replacement of two units. Alex (owner) was incredible to work with. He came out to our property and did a full evaluation. He caught things that no one else did. One thing that stood out to me was his transparency and honesty around the setup of our systems. We have old suction lines and liquid lines that are not compatible with the new Trane units. He has a solution for that but he was the only one that mentioned this. Some of the other installers that I inquired from also quoted us on the exact same Trane unit and failed to bring this up. In fact, the other companies were going to install a Trane unit on old lines, which would cause early compressor failure and voided the warranty through Trane due to the units being installed on the wrong sized lines in the first place (verified this with Trane). Alex was patient with me through all of my questions, provided examples of what it would look like to replace the lines, and was amazing to work with. Even though we ended up going with a company that made units compatible with our old lines, I am forever grateful to Alex and Ideal Air Conditioning for saving us from dumping a bunch of money to potentially have a premature failure down the road. If replacing the lines was not mandatory, we would have chosen Ideal Air Conditioning in a heartbeat. We plan to use them in the future for all of our HVAC maintenance!

My husband and I first heard of Ideal A/C & Installation at the Phoenix Home Show in January when…read morewe stopped by their booth. We recently purchased a home in Phoenix and were aware that we should have our A/C units serviced in the winter. We had a good feeling from our chat with them, and booked a maintenance call. Matt serviced our A/C units and showed us the condition things were in. As new homeowners, we were unaware of how good or bad the units were, and Matt helped us see we could be running them more efficiently and safely if he made some repairs after servicing. We went ahead with the recommended fixes, and he made all the repairs while he was here. He showed us that he really cares about his customers, and took good care of us when we had a lot of questions we needed help with. A few weeks later, Brian came over to perform a home energy audit and brought to our attention some additional issues that were causing us to leak energy and money. Although it's hard to accept that there's a lot of deferred maintenance we have to spend money on, we trust the team from Ideal and appreciate their review of our home. My father was a very successful commercial HVAC salesman in another state, and I grew up in the world of air conditioner talk and spent a lot of time at his company. The team at Ideal made me feel comfortable, like I felt with my dad's employer. I recommend Ideal - Elaine, Matt and Brian are the ones we worked with and I love that I can really trust them.

The Sandman company has been servicing needs of our AC/heating system for over five years. When the…read more2 ton HVAC went out on our casita , it was replaced with a Mitsubishi electric split, which is much quieter and more efficient. John and Nolan and the others that work, and their office staff, are always friendly; scheduled visits are on time ...and they take the time to explain everything that is required and how things work. Recently in May 2026 our 5 ton went out in the house, it was replaced again by Sandman. They provided detail about the types and brands available to us. The new AC was brought out and installed. They always let us know the status if there's any change in dates and times for an install or a service call..When questions arise, we can always call and know that they will promptly respond and take care of any needs we have. We have no doubt this is a most excellent and trustworthy company with excellent personnel. We highly recommend them for anyone's heating and air-conditioning needs. In addition they provide duct cleaning which we had them service in our house as well. Thank you, Sandman for your expert service and knowledge in the field of Home heating and AC. Conrad and Carolyn.

I can't believe I've never written a review for Sandman. I don't know how I found them originally…read more(at least 5 years ago, maybe longer), but I wouldn't go with anyone else - I agree with all the other reviews: very honest people, easy to work with, and very respectful of an old lady who has no idea how to deal with AC issues. My most recent experience was that I called at 10pm to leave a message for the next day because my AC wouldn't come on after returning from a trip. When I woke up early the next morning there was a text from Marilyn with a morning appointment. I have my unit serviced twice a year, there's no upselling or pressure - unlike when I dealt with the company that sold me the unit originally. VERY happy with the service.

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

My mom's air conditioner started blowing warm air today. I changed out the thermostat hoping that…read morewas the fix. It didn't. Of course it is a holiday weekend of all times. Our ac guy we had found on Yelp retired completely due to illness, so I was searching Yelp. I came across M&R. It was the first company I felt comfortable trying. I got through. His website number wasn't the same as the number I was suppose to text the info to. I thought he wasn't responding, so I started calling around. No one answered, or they couldn't come out for 3 days. I called him again, and I am glad I did. He gave me the correct number to text. Oscar, his tech was at the house in less than 15 minutes. He was done replacing the capacitor in less than 5. My mom really liked him. He really likes his job at M&R and was talking about how thankful he was of the owner he worked for. Great guy. Supposably we have a better capacitor that is more reliable. Looks like a have a new ac guy now. I just noticed I had reviewed him before. We Yelp all the time foe services for our neigh ors and they liked him too. I hope we don't need to use him again any time soon. =p

AVOID THIS SHOP - COMPLETE RIP-OFF AND DISHONEST OPERATION!…read more They sneak in a $99 diagnostic fee without ever mentioning it beforehand. When confronted, the woman on the phone had the audacity to flat-out lie, insisting "I already called you and explained the fee." Worse, they totally misdiagnosed my AC problem--recommended an expensive, unnecessary repair that multiple other shops later confirmed was completely wrong. Their quoted prices? Absurdly inflated--often 2-3x higher than legitimate competitors for the same (or actually correct) work. This place is predatory, unprofessional, and dishonest from start to finish. They target people in a bind who need quick AC fixes and don't know to shop around. Bottom line: DO NOT GO HERE. Get quotes from at least 3-4 other shops first. Save your money, your time, and your sanity--stay far away from these crooks. If you've been burned by them too, please share below so others can be warned!

I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

Technician Daniel arrived to install a new R/O unit. In the midst of a lot of confusion from…read morevarious contractors handling the end stages of a remodeling project, he completed the installation without incident and with a smile on his face. We appreciated his personality and demeanor.