Great service, repaired our grandfather clock after it had some damage from moving itread more

Total let down!! My appointment was scheduled for Jan 10th then with no notice went to Feb 12 1pm…read more No show I called the own said that date was to get on the schedule.. I'm setting at home waiting for them.. the owner gave me a totally lame set of excuses. Good luck to anyone who uses these people.

I brought in a cheap very large clock and one of the hands had fell off. I only paid $10-15 for…read morethe clock... they wanted to charge me $45 to fix. It was simple battery box that needed to be replaced! Nope... he knew he was over charging. They are only $10 on Amazon... so $35 for easy labor?

To start with, the hours listed above are wrong. The store hours are 10am to 3pm daily and 11am to…read more3pm on Saturday. I took my watch to have the battery replaced and I regret going there. I should have known the type of place this is by the clock in the front window that was displaying the wrong time. That should have been my first clue. I went in and the guy was working at a desk at the back of the store. He asked what I wanted and I told him I needed to have the battery replaced. He got up and even before seeing what type of watch I had, he said it would be !9 dollars plus tax. I told him that was twice what I paid elsewhere a year ago, but he said that was the price. Since I was there I went ahead and handed him the watch and told him OK. While I was waiting for him to replace the battery, I notice a sign on the front display case that said watch batteries from $8 to $11. I mentioned that to him, but he said those were for different batteries than mine. While I waited I noticed how dirty the place was. The carpet appeared that it had not been cleaned in years and there was trash all over the floor, paper scraps and food wrappers. It was also hot inside the store. It was over 90 degrees outside and he did not have the a/c on at all. He finished replacing the battery and I paid him, but I will never be back to this place. It is filthy, he was rude and overcharged me. I'm warning you now so you don't have to experience this.

5-Stars to this clockworks company! I was walking down Main Street the other day and noticed the…read moreclock repair sign in front of the jewelry store so I went in. License Clockworks shares space upstairs from the jewelry store in the old bank building. I grabbed a card and also saw a note that said to check out their videos. I did. In one of them they talk about getting a clock that is out of rhythm back into rhythm. I tried the things he said to try and low and behold it worked! Not everything I will be able to fix myself, so it is good to know about Locene for when that happens! Review #2079

Thank you so much for the wonderful work you did repairing my favorite cuckoo clock. It hadn't…read moreworked in years, and hearing it come to life again means more to me than you know. Your skill and care brought back a little piece of joy in our home, and I'm truly grateful!!

Amazing customer service. Prompt, friendly and very knowledgeable. Got us up and running before the…read moreHolidays! So glad that we had them come out!!

Owner is very personable and helpful. Fixed my clock while I waited…read more Location is inside a jewelry store and it is fun to check out the jewelry while waiting. Right on the corner of Main Street

They've taken care if my clocks for 35 years. E. Ingram etc. always do professional work.read more

Tic Toc Clock Shop is my go to place when I need a clock repaired or cleaned. On top of that, they…read morehave a huge selection of clocks for sell.

Took my great grandmothers mantle clock which needed some TLC. Incredibly knowledgeable…read morefather/daughter team. Took incredibly good care of it & fixed it. I really appreciated the aftercare refresher, warranty & offer of telephone support. Beautiful selection of clocks available to buy, could browse for ages. Gorgeous grandfather clocks!

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

David was very good at communicating. Did a wonderful job and 2 coo coo clocks we took to him…read more Reasonably priced!

We inquired through the Yelp app and they got right back to us. We brought it in and it took only a…read morecouple of days to fix. It seems to be working like a clock. Very polite, professional, and speedy.

10/01/2021 Anytime you have something that is irreplaceable you are fearful to trust it into…read moresomeone else's hands and hope that you make the right decision. This was my experience. it isn't often that you meet someone who so impresses you! Rob was a delight to deal with. He restored/repaired our large wall clock, to its former glory. His love for what he does is evident! He answered our many questions on how to best care for our beloved 30+ year old clock. We trusted him with our precious clock and he cared for it as if it were his own! Upon walking in you can instantly see that his passion is clocks and his calling is a labor of love. The repair took a reasonable amount of time due to his skill, and the pricing was more than fair! He was prompt to communicate, and his estimate for time needed was accurate. Thank you Rob for repairing my clock, looking forward to hearing the familiar chimes again!

***Sorry about the duplicate review. Apparently I wasn't logged in when I wrote the original review…read moreand I can't figure out how to delete it.*** My dad's hobby was woodworking and he became very skilled at it. Back in the 1970s, he built housing for three clockworks. Those clocks have been in my mom's house for about 50 years now. My mom passed last November and she left to me my favorite clock, built by my dad. Unfortunately, when I tried to wind it, it appeared the spring was broken. I found Rob at Antique Clock Repair of Arlington and set up a drop-off appointment to have him look at it. His walls were literally covered with clocks of all kinds. As we chatted, it became obvious he had deep experience working with clocks. He took time to explain the process of evaluation, quote and repair and let me know how many other repairs were ahead of mine. I felt confident in his abilities and left my dad's clock with him. A few days later, he explained that the works were shot and that the particular works my dad had selected 50 years ago had no replaceable bushings, meaning new works would have to be purchased and installed. He had found the clockworks manufacturer was still in business and still produced the model, so it was guaranteed to fit in the wood housing without modification. I picked up the clock yesterday and it is running perfectly. Several hours after being hung, it was still keeping perfect time with my iPhone! The sounds of Westminster chimes in my home takes me back to my days as a young boy and it is good to know that, one day, this clock will be in the home of one of my daughters. Thank you, Rob, of Antique Clock Repair of Arlington for preserving a family heirloom! P.S. There were 12 clocks in the same room at mom's. I'm sure I'll be visiting Antique Clock Repair of Arlington, with any future clock repairs.