The owner of Heartwood Fence, Fadi, called me the same afternoon and asked how they can make things…read moreright. Spencer did come out on Friday, Apri 24, and gave me an estimate. I admire a business that makes things right. I appreciate it and Spencer was great at pointing things out that I did not notice or even think to ask.

Heartwood Fence built me the best fence and exceeded my expectations. They're a young company…read morerelative to some of the big companies in my area, and I always like to support local businesses when I can. When I called for a quote, I talked to Spence who helped me throughout the process and was sure he answered my and my wife's questions. He presented different quotes as requested without any fuss. The crew that showed up at my property to do the work were diligent, hardworking, and performed their job to the max. They removed my old 4.5' fence and installed a 6' fence with 6x6 posts, which is unusual if you look around, as I did as I was out and about around the area, I haven't seen anyone with 6x6 posts, all of them have 4x4 posts, which means that this fence is going to last a very long time in my opinion. Also, the cap and rails on the top of the fence are beefier than most of this style, (2x6). The word I use to describe this fence when I tell my friends about it is Diesel! When the inspector came out to look at it, he walked the fence and was done in about 2 mins, with no questions as I'm sure he was impressed with the quality. if you're shopping around for a fence, make sure you talk to Spencer and the folks at Heartwood Fence. Not only did I get a higher quality fence, it was at a price that was less than the competition.

It's just a fence…read more........ Ashley was our project manager, and she did all she could to help me get through the issues of my fence, which I appreciate. The actual installation of the fence is where the disconnect comes. The contractors are there to put up a fence. However, that may go. Since Dandale employs these people, I assume they are up to the company's standards and living up to Dandale's mission. I assume they have worked on other projects and have gotten approval, making their resolution and customer service how Dandale wants the experience to go. After my wood fence install, I had concerns about some of the wood quality used. The contractors dismissed me six times, saying they had to use it, and gave me the final walkthrough paper to complete on my FIRST final walkthrough. The final walkthrough paper is misleading because to sign is agreeing that "you are 100% satisfied," which was not true in my case. After getting in touch with Dandale and showing pictures, the contractors had a change of heart and suddenly left and returned with better wood quality. After changing the pickets and one rail post, I pointed out two more. Instead of changing the whole rail, they cut it with a chainsaw, cutting into the post simultaneously. They then put a new half piece up (for some reason, leaving the other half of the poor-quality wood still there) while leaving the splice in the post and the point where they connected unevenly showing. To make matters worse, they left without a walkthrough, meaning there was still another rail similar to this janky fix that needed attention, but at that point, I no longer wanted the same crew and mentioned this to Dandale when I contacted them with the new update. The answer: The same crew returned a third time to put a picket OVER the unsightly uneven half-board connection they made (hiding it) and did not address the issue of driving off. I asked the contractors for a new crew to do the final repairs, but they insisted on doing the last rail and, this time, did a final walkthrough with another family member. I still don't know what it looks like a day later, nor do I care to know. Dandale approves their methods, so there is no need to continue to go back and forth. My experience is why I say Gillian oversold the company. It is not a miracle fence company that only does fences and has the highest quality products. Some may be true, but it does not translate to an experience, unlike any other fencing company. My experience was not the highest experience or quality (without much back and forth). It is just a fence company that CAN put up a nice fence. It is not worth automatically stopping here just for the name or what the salesperson says at the two-hour quote (and yes, it takes two whole hours) CONS Pressure cooker: Personal preference probably, but I do not like making decisions on the spot. When you get the quote, you must accept it at the table or lose it. Another pressure cooker moment is when doing the final walkthrough; you are walking through with the same people with whom you may have voiced concern and had to go back and forth. Uncomfortable, especially if you have the same number of back and forth as I did. Problem-solving: When you have an issue with the contractors, they send the same contractors out to fix the problem you have already told them about. For me, this meant them leaving and coming back too many times. By the last time, it is clear that customer service is out the window. Quality: The contractors ignore the quality of the materials when picking, loading, unloading, or using them. Only some of the wood is poor quality, as most of mine was good; however, to boast that you have the highest quality product means you vet through the material. From my experience, this is not the case. It is "you get what you get." PROS: They offer a flat rate Military Discount They handle your HOA They advertise to have a five-year warranty (I cannot attend to how this will go, but I may have to use mine) The consult to get a quote is scheduled quickly The process from beginning to end is done as soon as possible The contractors were pleasant Gillian bleeds Dandale (she may have oversold the company, but she deserves every bit of acknowledgment for how she represents them) The direct Dandale employees are pleasant, professional, and friendly.

Installers were not at all clear what the fence design was supposed to be and framed as a normal…read moreshadow box instead of what was discussed with the sales person.. picture framed shadow box. the framing was complete before I saw it was wrong. We went ahead and allowed them to continue as is.. No one from the company ever came to property at beginning or end of project. The company really needs to think about how they are running projects. In the end the fence look okay but I had them leave some some fence planks so I can replace some boards that are not (I feel )correct. I felt like my wife and I were the project managers.

The owner is fantastic, and his crew is fast, professional, and courteous. The quality of the work…read morewas excellent, and they even came back four months later to install the final section of the fence that had to remain open due to other construction in our backyard. Everything was handled exactly as promised. Highly recommend.

My husband and I hired Mister Fence to remove our old fence and install a new one. The consultation…read morewas straightforward and the fence installers were very professional. The morning of the installation, they confirmed what we wanted and went to work. It was put up in just a few hours. We love our new fence!

We had an awesome experience with Shon and his crew. We required re-design of our backyard wood…read moresecurity fence and gate (establishing new fenceline, removal of old fence and gate, building a new pedestrian gate, and integrating the new and old fence) Shon was very responsive to my original inquiry via Yelp, and we setup a consult within a few days. Shon was always on time, super professional, friendly, and able to take initiative when needed. His expertise and confidence was just what we needed for this project, with my husband on travel and me being pregnant, we weren't able to provide a lot of oversight, and Shon didn't take advantage of our situation, but instead stepped up and went above and beyond to finish the project quickly, and provide an excellent finished product. Shon and his crew worked diligently, and finished the project quickly. They also kept the worksite clean and safe, which was essential for us, with two toddlers running around... Shon even hauled off excess yard waste for me when I had baby early and wasn't able to be home! We will be rehiring Shon in the near future to design a custom enclosure for our trash barrels and perhaps even our ACs. I scoured Yelp and Facebook before hiring Shon, and if you're doing the same look no further! You won't be disappointed!

I was impressed with how quickly they got in touch with me. For some reason he didn't understand…read morethat I was interested in getting a chain link fence, which I thought I was clear about, so that put things behind a little bit. I thought their price for the job was reasonable, even though I asked for a quote with one and two gates, but only got a quote for one gate. My husband wants me to get at least 2 more quotes before we pick someone for the job. That's where I'm at now.

Dream Decks scammed my aging mother out of 6K which she took a loan out for. She has dreamed of a…read moredeck for 20 plus years and wanted sometime beautiful built to enjoy her retirement years as a decorated and selfless RN. The owner's smug and condescending attitude is not only arrogant but disrespectful. He took her money and LIED to me in person about completing the work as the building inspection permit expired. I am so furious and enraged. This company ALSO received a PPP loan that was forgiven for over 40K. My mother's yard has four massive holes that collected water through the late summer and early fall rain which almost seeped into the interior of the house. Now she has to come up with 18K for protective maintenance measures that could have been avoided. Although the company creates beautiful decks as displayed via their social media accounts, my mom did not benefit from this.

We needed to have our deck replaced. We hired Dream Decks LLC for the job. Ryan Smith seemed eager…read moreto have our business, showed us several photos of work his company had done, and we felt as though we hired the right company for the job. They started either 02 or 03 July, 2020. They finally finished 13 October, 2020. In the meantime, there were excuses of weather, labor shortage, and materials not arriving. The fact was, there were quite materials that were incorrectly ordered, and there was only a limited understanding of our local building codes (they're in VA, we're just south of the border in NC). Workmanship seemed OK, except, afterwards, we had an issue with the ceiling (our new deck received a roof) in that the siding on one end was bellying down and exposed the rafters. Also, the roof itself leaked during heavy rains. We didn't notice the leakage until April or May of 2021. The ceiling seemed OK until the weather warmed, then it sagged. There were also boards coming up in the deck itself because they were not properly fastened (not limber but TREX). We contacted Ryan Smith and he said they would make the repairs ASAP. I sent both photos and videos. My intial text was in May 2020. We waited and waited. I hounded Ryan Smith again, and he claimed they were short staffed. I tried again in October. Now he asked for photos to be sent, which my wife and I both had already sent him, but I sent them again, along with videos. Still, no phone call, no explanation, and no repairs. It is now January 2022. How much longer should I wait? My advice is, don't hire these people, not even to build a sandbox for your grandchild. P.S. I still have the photos and videos, available to anyone. Unfortunately, my video won't post here. You won't find Dream Decks listed with the BBB either.

Mr Gibson was fantastic. I wanted a storm door installed. He got me a very reasonable quote and he…read morewas able to pick up the material. Had a hiccup at the hardware store but he was super patient and was still able to install the same day. Him and his son did great installing the storm door. He gave me his card (which I will be using to call him back out for some carpet removal and wood flooring installation) and he even did a quick reinstall for some kick molding I had removed. Very friendly and professional. Can't wait for our next job together.

Mr. Gibson replaced outdoor trim on my porch (the original was not meant for outdoor use) He…read morereplaced rotted wood screen door with vinyl door. Replaced rotted wood, and repaired a post on front porch. Gave helpful advice, reasonable cost. He and his son were wonderful to work with!

We're into our third year with our fence from QBE. We are on a corner lot and people are always…read moreasking about our fence. A year in we started seeing things that needed small repair; gapping, closures and caps all needed adjustment or repair. Meeting the owner did not reassure me that our issue would be resolved and they still are not. There was a lot of misdirected blame and no follow up. I will follow up and provide pictures. Customer service should be easy if you really care about your company.

We have been waiting OVER TWO MONTHS for these people to fix the crappy fence they put in. They…read morewere supposed to be out here this week and the only thing they did was make a hole exposing a cracked pole. Lose panels everywhere, holes in panels, unlevel gates, hinges on gates are on upside down, it goes on. Terrible company all around. Period. 20 grand for this piece of crap fence! Please, delete my review, because I have MANY other platforms I will be posting on, too.

Billy did a good job! He met and gave me an estimate then a list of supply that I ordered and have…read morethem delivered to the house. He finished the job in 2 days. Everything was clear as well communication. I would recommend him to others

I almost hate to post this update, but after being blown off for three months in 2021 by Billy and…read moreagain recently, I have to agree with the other frustrated posters who say he is difficult to get a hold of...and if you do, he may not actually keep his appointments. In 2021, I contacted him to replace the last of my wood fence with vinyl. For three months, he kept telling me he would come out and give me a quote and line up the work. I wasn't even going to get multiple quotes since I really liked his previous work. He never once let me know when he wasn't coming for a scheduled appointment. I eventually gave up on the replacement and went on to do other projects around my house. Now it's 2024 and I texted Billy again. He said he is still doing fence installs, so I asked him to come out. He stated he would come out last Friday at noon, so I agreed to work from home so we could look at the proposed work together. He didn't show up and didn't bother to let me know he wasn't coming. After reviewing our communications from 2021, it is clear he doesn't care about repeat customers.