I'm a regular at this location, and they hooked me by the initial prices and quality of their baked goods. However, where they might have been good before, they are sorely lacking now. They have a hard boiled egg on the menu, but whenever I order it it comes back either soft, and by soft I mean cooked for less than two minutes or I never get it at all. The first time I ordered it I was told they only did soft boiled, until I pointed it out on the menu. Scrambled eggs come back rubbery. Coffee is not recommended. They just printed new menus, and soy butter and avocado spread are printed on there, but neither are ever available: the staff even say they never had them (they did!). But the worst is the staff's arrogance and often complete inflexibility with orders. When I asked if the hummus was vegan the reply came as:"I dont know". When I insisted they find out, I was met with an eye roll--and this from a customer they have come to know. The staff turnover is astronomical, and all the good ones seem to disappear rather quickly while the rest stick around a bit. What they do well: avocado spread! Please bring it back. And please teach the staff some manners and how to make a decent cup of coffee (this is Vienna after all.) Perhaps then I'll stick around. read more