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    L. Heiner

    4.3 (35 reviews)
    Closed • 8:30 am - 7:30 pm

    L. Heiner Photos

    L. HEINER ATMOSPHERE

    What's the vibe?
    Classy
    Good for kids
    Good for working
    Outdoor seating

    Recommended Reviews - L. Heiner

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    exhibition
    Pery H.

    Just walk around the shopping street after long break suddenly my GF was turning into this store actually she was attracted by the fancy cakes which exhibits in show-window lol stepped to second floor finding one available seat just sited down ,friendly waiter smiling soak in classical atmosphere just just lack a little bit homologous music further this enjoyeable feeling in all , nice place even though many tourist s visited here ,as such it is worth sitting here and tasting !

    Sacher cakes and tea.
    Anita S.

    As you pass Ludwig Heiner from the outside of the buzzing Vienna's shopping vein that it lies on, it seems like one of the many local quite busy and cramped coffeehouses. Only when you walk up to the first floor will you then discover the gem that it is - there are multiple salons with plenty of space, comfortable couch seating (unlike at the ground floor with just a few tables) and pleasantly relaxed atmosphere. The cozy interiors with small antique touches really help finish the impression of having been transformed not just away from the main shopping buzz, but also perhaps a few decades back in time. If you are set on sitting down for a nice coffee and cake/savory snack (I haven't tried anything savory, but there seems to be a decent menu), there is no need to linger on the ground floor counter presumably used more for take-aways/quick bites - just walk right up, as there is a separate kitchen and sweets counter with exactly the same cakes (and then some wider selection) upstairs. The service is exactly how it should be: quick, polite, and pleasant to deal with. Their traditional Austrian dresses are a nice extra touch. As for my experience with food: we tried the traditional sacher cake, which was very good. I recommend going for the full-caloric bomb and having it with whipped cream, as the whipped cream prepared here was delicious and complimented the cake really well. The prices are quite reasonable for the city center (around 3.5 Euro for a cake and 5 for a pot of tea). As a tea lover I liked that you could order either just a cup, or an entire teapot of tea. Despite being quite full, this was not one of these unpleasant coffeehouses where the staff keeps waiting for you to leave your place the moment you finish eating or drinking. If I lived in Vienna, I could imagine using this as a little oasis of quiet in the center and coming here to sip away my tea above a book, or while watching the street below. Altogether, one of the most pleasant times I've had in Vienna, and thus a five-star find.

    The specials for the next few days
    Josephine C.

    Went here based on the reviews from Tripadvisor and Yelp. Their sachertorte was less dry than at Oberlaa, more fruity than Hawelka, less dense than Cafe Central, and fresher than Cafe Sacher. It's got chocolate in it, but all you could taste was apricot so some people might be disappointed. Also got the apple strudel in vanilla sauce. It's not excessively sweet and overpowering, but added some moisture. Tasted refreshing! Husband had a white wine because it's the cheapest thing on the menu. I had the cappuccino with whipped cream. Their whipped cream is nice and thick, but not very sweet which seems to be how people in Vienna seem to roll. You can pay here by credit card, but the waitress will have you follow her downstairs to process it. I don't think they take the card and process it alone like in the States, just to show they're not stealing your card info perhaps? I'm not sure what's the proper way to do seating here. We went upstairs, grabbed the nearest table, and picked up the menus ourselves by the pastry bar. That was probably really rude etiquette, as I saw the waitress hand others their menu and quickly glance over at us (she didn't say anything so the people here are nice and not stuck up at all).

    Emeline V.

    I was keen to try Heiner since it didn't seem to be the rather traditionally stiff Viennese coffeehouse, and, of course, specializes in sweets, and cakes. Lo and behold! They offer exactly what I've been looking for: Dobostorte! It's decided, I should spend my last 10 euros at Heiner. The room upstairs is lovely, spacious but still cozy. The seats are padded velvet, and they must have been for a long long time, judging by the various shades of pastel they now sport. They compliment the flower wallpaper and the soft lighting. My expectations were gently crushed when the waitress brought a different cake! Dobostorte only available on Saturdays folks! I chose a Mohntorte, not knowing what it was (poppy!) and it was lovely. My melange was strong and hot enough, and served in the cutest tea service. Since I had some pennies left, I decided to try yet something else (to the vast suprise of the waitress) and ordered an Estherhazytorte. Don't be fooled into thinking it's a mille-feuilles spinoff, it's not, it's a thousand times sweeter. My guide book had warned me! The ambiance is a bit livelier than in other caffés I'd been in, so maybe not the best place to lounge, but for cake, a definite yes!

    Coffee and desert

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    3 years ago

    Rude server. Poor service! I really didn't like my experience at this place because of the server.

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    L. Heiner Reviews in Other Languages

    Review Highlights - L. Heiner

    “Cozy restaurant with plenty of seating, great service and awesome treats (coffee and pastries).”

    Mentioned in 2 reviews

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    Demel - Sacher torte (€7.9)

    Demel

    3.8(507 reviews)
    0.4 km•Innere Stadt
    •€€

    So close to St Stephansdom, I thought it might be a tourist trap…read more But we ordered the Kaiserschmarrn, some Austrian wines, and I was surprised, it wasn't nearly as expensive as I expected and it was delicious. A great spot to soak up the atmosphere on a warm evening. Kaiserschmarrn was light, fluffy, delicious, not too sweet. Service was friendly. I speak a little German, but they spoke excellent English.

    I visited Demel Vienna on August 19 during breakfast. I have always loved Demel from my previous…read morevisits, and I know it is a world-renowned and historic establishment, which is why this experience was especially disappointing. I ordered my usual Kaiserschmarrn and a drink. I had noticed that the table next to me had a drink that looked good, so when the waitress took my order, I specifically told her that I wanted the same drink the table next to me was having. When my order arrived, it was brought by a different waitress. The drink looked completely different from what I had pointed to, so I asked her what it was. She told me it was a double espresso. I explained that I had not ordered a double espresso and again pointed to the drink at the table next to me, which was clearly a hot chocolate. The waitress then called over the waitress who had originally taken my order. Instead of simply acknowledging that there had been a misunderstanding, she insisted, "That's what you ordered." When I explained again that it wasn't, she told me, "It's the same thing." A **double espresso and a hot chocolate are obviously not the same thing.** What bothered me even more than the incorrect order was the way both waitresses spoke to me. Their attitudes and tone were extremely rude, dismissive, and demeaning--as though I was stupid for pointing out the obvious mistake. The interaction became uncomfortable enough that people sitting at other tables were looking over at us. To make matters worse, my Kaiserschmarrn was **cold**. It tasted as though it had already been sitting out for some time before it was brought to my table. I understand that mistakes happen. Had they simply apologized for the misunderstanding and corrected the drink, I would not have had an issue. Instead, I was argued with and spoken down to over something that could have been resolved in seconds. This was genuinely one of the worst customer-service experiences I have ever had at a restaurant, and certainly not what I expected from an establishment with Demel's reputation. After several previous visits that I enjoyed, it is extremely disappointing to say that I will not return and will no longer recommend Demel to my friends.

    Photos
    Demel - Bar area sans customers, towards their closing time

    Bar area sans customers, towards their closing time

    Demel - Apple strudel- the national dessert of Austria

    Apple strudel- the national dessert of Austria

    Demel - Inside shop

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    Inside shop

    Cafe Hawelka - Strudel

    Cafe Hawelka

    3.8(248 reviews)
    0.2 km•Innere Stadt
    •€€

    Wanted a more "traditional" coffee experience so whittled the list down to three and then selected…read moreCafe Hawelka. We were met outside by a host who led us to a seat inside the cafe. Loved the decor, made me feel like we were transported back in time. Our waiter came, dressed in his formal clothing despite the heat outside, and took our order. For me, an espresso, for my wife, a chocolate cake and water. My coffee was delivered on a neat little tray with a glass of water to go along with it. The waiter then pretty much left us alone as we took our time eating and drinking. Pricewise, the cafe seemed similar to other coffee shops we had visited during our trip. So why not more stars? Largely because the food being offered isn't vegan friendly. Maybe that is due to tradition, fine I understand that if that's the case, but I've heard that there are other traditional cafes in Vienna that do have vegan options. Just give me one. That's all I'm asking.

    We went to this lovely Cafe on the recommendation of our cruise director, and because of its…read morehistory (opened in 1939 and frequented by the likes of Arthur Miller and Andy Warhol). We went in on a lovely Sunday, and were pleased to get a table for the 4 of us right away. The place was cozy and felt like a living room or breakfast nook. The owner sat nearby enjoying a coffee and came by an asked us how we liked our visit. The coffee was very good and the strudel was delicious as well. Highly recommend!

    Photos
    Cafe Hawelka - Interior

    Interior

    Cafe Hawelka - Gulaschsuppe

    Gulaschsuppe

    Cafe Hawelka

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    L. Heiner - coffee - Updated October 2026

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