Jeff Waddell, the Business Office Director at Merrill Gardens, is truly exceptional!From the start,…read moreJeff was professional, knowledgeable, and incredibly kind, making what can often be a stressful process feel smooth and manageable. Jeff takes the time to explain everything clearly and always responds promptly to questions or concerns. His patience, compassion, and attention to detail made a meaningful difference for our family. It's obvious he genuinely cares about the residents and their families he supports, not just the paperwork. Merrill Gardens is fortunate to have Jeff Waddell. His dedication and constant smile creates a positive and reassuring experience, and I'm very grateful for his support. I would highly recommend Merrill Gardens, especially knowing Jeff is part of the leadership team. Cindy Krebs

Very sad situation. My grandmother lived here for the last two years... Was promised so many…read morethings. Mainly that she could continue her care here and be taken care of appropriately. She went to the hospital about one week ago due to heart issues... Never got the visit that was promised many days in a row from Jennifer. Because we did not get a visit in a conversation with the doctors... Even after repeated reach out from family members and five different staff at the hospital... We had to make the decision to take her to hospice. Very disappointed in this level of care for someone in their final days. Infuriating. But also just deeply sad. I would recommend families who loved their elderly folks... To stay away from the promises here

Franke At Seaside in Mount Pleasant is a great location for assisted living and much more. The…read morestaff here is very friendly and caring to make sure that you have everything that you need. Great experience every time I have visited here.

From the owner: Located in Mount Pleasant, S.C., Franke at Seaside is a continuing care community. It provides…read moreon-site assisted care, memory care and skilled nursing care. The center offers a variety of amenities, including patio homes and apartments, a formal dining room with smaller dining areas, a living room and library and the bistro area and a resident wellness center. Its wellness center includes a full-size indoor pool complete with residents locker area, exercise equipment and workout stations. It offers specialized programs for individual suffering from Alzheimer's disease and related memory disorders. It provides various recreational activities for the residents who enjoy walks on the beach, movie and music entertainment shows, golf games and shopping trips. In addition, Franke at Seaside s assisted living program provides 24-hour security and personal care assistants.

My mother in law has been waiting since October 2025 for her ice maker to be replaced. She followed…read moreup several times. Maintenance then told her that they would replace the entire refrigerator. She is still waiting. . . Please help!!!

Critically short staffed!!! Only 2 housekeepers for the entire facility! My friends room was dirty…read moreand the toilet was clogged. Staff was notified, but after 2 1/2 hours when no one came I plunged it myself.

This place has multiple problems. For assisted living, their contract offered 2 person…read moreassistance/lift for an extra fee which I offered to pay but was told not needed. But only 1 person transfers seem to work there and so my mother never got out of her room for a meal or activities and got her hair washed once in 2 months even though I offered to pay. The first time I could get in her room, the floors were filthy and the toilet coated with BM. It took me 3 swifter pads to get the floors somewhat clean. When I visited her thru a window, her clothes were covered in bleach spots. When she went to the hospital, the nurses were shocked at her severe yeast infection and took note of where she was living. The managers have zero people skills. This place is only adequate for independent living and must be where they get the "white glove" treatment.

It's a very beautiful place!!! Tons of Good luck to new Executives Director Robyn Perkins !!! Hear…read morenothing but good about this Lovely place!!

Amazing place to work at staff is amazing and so I so grateful to work with them. Assisted living…read morecome check us out for your family!

I am a resident of SouthBay and love it. There are so many wonderful people, both residents and…read morestaff. I am on my 5th year and yes, my rent has gone up, but not $2000 a month. My rent is still below the market rate. Arlene forgot to tell you in her review of South Bay that when she had damage to her apartment, South Bay put her up in a nearby hotel until the damage was repaired and she could move back into her apartment. Retirement living is at it's best in South Bay. So many activities, good dining, and interesting programs to stimulate the mind. Of all the moves during my 80+ years, moving to South Bay is the best!

I have lived at SouthBay for 5 years. In that time, the development has fallen to greed by the…read moredevelopers. Last year, we were assessed a 10% rent increase, and they are doing that again this year, ostensibly to "bring everyone up to market prices". In the meantime, this has caused long-time residents to move out, rather than face an additional $2,000 a month rent. The property can do this, because it has a long waiting list of potential renters, to whom they could charge a higher rent. This policy has caused a great disruption in the resident community, as long time residents move out. The building and grounds, which are lovely, are not being maintained. The common areas are getting shabby, and the lawns are rutted with bare patches. Hallway carpets, except for the first floor, are soiled and need replacing. Residents have leaks and other problems to the original sub+par construction. Showers don't drain and holes develop. There is a humidity problem throughout the buildings. There are very few accessible options, such as self opening doors, even though there are many residents who use mobile accessories. In 2025, when Mount Pleasants's moratorium on apartments expires, SouthBay will begin construction on more units, , subjecting the current residents to great noise for the next few tears.

I wouldn't want anyone else in Charleston taking care of my family when I can't…read more Responsive, caring and quality. Thank you Home Instead

Care managers or lead caregivers were hardly around, when they were it was a brief hows it going…read more Wouldn't actually look at environment or needs. Many of my clients didn't like their Lead caregivers. Unprofessional drama and leads/managers were always talking badly about clients. Several times, office staff spoke rudely and actually yelled at me.. I have been a professional CNA/PCT for years. Many of the families expressed to me how unhappy they were with HI's willingness to work with them. I was very embarrassed to be professionally involved as a caregiver. Neglected clients (moldy fridges, dirty dentures & prosthetics, sent caregivers with 0 experience and training) they also never updated their care plans, so walking into a new home I often was surprised about their mental/physical condition, & lack of care instructions. Bad bad bad.

Atria Mount Pleasant is a wonderful retirement community that has caring professionals and much…read moremore. The facility is beautiful and has a lot to offer for amenities. I have been impressed every time that I have been here.

The staff at Atria has been incredible. I had to move both parents in - one in assisted and one in…read morememory care during an emergency situation. The staff provided guidance and support throughout the entire process. From the minute I walked in the front door I knew my parents would safe, happy and well taken care of. The facility is modern, clean and beautiful and there are a multitude of wonderful activities. When issues arise they are quick to contact me and keep me apprised of the situation. Problematic issues are resolved quickly. I know my parents are happy with Atrai and so am I!

The Shem Creek Memory Care program is very poor. They use Agency nurses constantly and they're not…read moretrained to care for demented patients. They say they use a Program that groups residents...never happens. Those that talk are sat with those that don't communicate. They use cloth seats on chairs that are soiled with Who knows what.... The caregivers put everyone in fronof TV ALL day if possible and sit and talk...who knows who checks on those in their rooms. The nurse, Natalie, is very good. But she's one person. They rarely will answer phone. Place smells like urine...rooms seem never clean and smell. Don't wash soiled dirty and wet clothes daily. They leave dirty depends in trash all the time rather than bag and remove. Don't make sure your LO was their hands...come on isn't that basic hygiene. The cushion I posted had urine all over it and the "caregiver" covered with fresh pad to "hide" it. I found when I got there. And the Director of facility , he seems to not really care if there's a problem. They have a huge trash can at entrance which is gross...he basically said too bad. SouthBay thrives on Independent Living...the Memory care is just to get you to the Independent Living part. Families have to help,provide activities...how ridiculous With what you pay. They don't provide what they preach. Don't place your LO here. Gave it a 2 because we have little options in Mount Pleasant...but I found a great one thank the Lord!

From the owner: Shem Creek Health Center, located on the twenty-four-acre campus of South Bay at Mt. Pleasant,…read moreoffers a full range of health care services to meet the needs of the individual. Offering in-patient and out-patient rehabilitation, assisted living, memory care, and skilled nursing care, the staff of Shem Creek provides services for not only the residents of South Bay but also the surrounding Mount Pleasant area. Shem Creek Health Center, in affiliation with MUSC Health, will accelerate your return to your previous quality of life...or provide the quality of supportive care that you deserve.