Jeff Waddell, the Business Office Director at Merrill Gardens, is truly exceptional!From the start,…read moreJeff was professional, knowledgeable, and incredibly kind, making what can often be a stressful process feel smooth and manageable. Jeff takes the time to explain everything clearly and always responds promptly to questions or concerns. His patience, compassion, and attention to detail made a meaningful difference for our family. It's obvious he genuinely cares about the residents and their families he supports, not just the paperwork. Merrill Gardens is fortunate to have Jeff Waddell. His dedication and constant smile creates a positive and reassuring experience, and I'm very grateful for his support. I would highly recommend Merrill Gardens, especially knowing Jeff is part of the leadership team. Cindy Krebs

Very sad situation. My grandmother lived here for the last two years... Was promised so many…read morethings. Mainly that she could continue her care here and be taken care of appropriately. She went to the hospital about one week ago due to heart issues... Never got the visit that was promised many days in a row from Jennifer. Because we did not get a visit in a conversation with the doctors... Even after repeated reach out from family members and five different staff at the hospital... We had to make the decision to take her to hospice. Very disappointed in this level of care for someone in their final days. Infuriating. But also just deeply sad. I would recommend families who loved their elderly folks... To stay away from the promises here

My husband and I moved into Senior Independent Living at South Bay in Mt Pleasant in mid April of…read more2026. We had traveled abroad for 7 &1/2 months prior to our move. While we had waited for our desired two bedroom/two bathroom apartment for 13 months, we are so happy to be settled in such a friendly community with the excellent leadership of Mr Sean Davis ( accessible on a daily basis) and a skilled and personable staff who provide comfort to all the residents here. Our move was planned with the support of highly competent administrative staff Alexa and Emily while we were living in Edinburgh, Scotland. Nothing that we requested of them was ever any problem as we attempted the required paperwork from Edinburgh! With the 5 hour time difference even scheduling a cell call discussion was easy and productive with their total access and cooperation. That set the stage for an easy move into our lovely apartment where a beautiful and tasty basket of goodies including fruit, cheese, and candies as well as red wine with South Bay wine glasses awaited our arrival! Emily had made an attractive and amusing artsy door sign to welcome us and to inform our neighbors of our arrival. We were finally no longer "homeless" with furniture in storage! South Bay has exceeded our expectations even though we had completed our due diligence earlier in 2025 knowing it was the best place for us at this stage of our lives. Everything is so well maintained. It's truly resort living with all the activities available. We cannot praise the dining experiences enough! Chef Pam and Patrick insist on delicious meals with variety perfectly served by lovely and highly skilled staff like Amir, Nandi, Lucky, Taliyah, and Ryan. The mixologist Isley is superb with her special cocktails in The Pub and acquired knowledge of wines to include interesting wine tastings. Transportation specialists Bryan and Andy deliver us comfortably and safely to our destinations with no hesitation and interesting conversations. Lastly, but certainly most helpful is Debbie our "guiding light" concierge who assists with everything and certainly has all the answers to our many questions as newcomers! Robert and I love our new home at South Bay where everyone is helpful, kind, and respectful-residents and staff. We are having fun and enjoying life! We feel younger than our ages and blessed to have this "little piece of Heaven" at South Bay! Charlene G and Robert K Stuart MD

I am a resident of SouthBay and love it. There are so many wonderful people, both residents and…read morestaff. I am on my 5th year and yes, my rent has gone up, but not $2000 a month. My rent is still below the market rate. Arlene forgot to tell you in her review of South Bay that when she had damage to her apartment, South Bay put her up in a nearby hotel until the damage was repaired and she could move back into her apartment. Retirement living is at it's best in South Bay. So many activities, good dining, and interesting programs to stimulate the mind. Of all the moves during my 80+ years, moving to South Bay is the best!

We have recently placed a family member here and are very happy with this…read morefacility. Everyone has been kind and professional, and we are confident that she is well cared for and safe. One of the more affordable places in Mt Pleasant, and we are very pleased!

My mother in law has been waiting since October 2025 for her ice maker to be replaced. She followed…read moreup several times. Maintenance then told her that they would replace the entire refrigerator. She is still waiting. . . Please help!!!

Critically short staffed!!! Only 2 housekeepers for the entire facility! My friends room was dirty…read moreand the toilet was clogged. Staff was notified, but after 2 1/2 hours when no one came I plunged it myself.

I'm ready for retirement, but PROBABLY not ready for a home just yet... But. Having visited this…read moreplace, I could be ready for sure! From the moment you walk in. You can just feel you're in a good place. There's a koi pond and water feature front and center in the atrium. It's beautiful. They have a very nice theater used for movies, entertainment and probably services on Sunday. Very nice performance space complete with a piano and stage. Comfortable seating and ample room for guests and their families to attend Everything is labeled well so you're never lost! You can tell the care by the quality and careful attention to detail taken to procure this faculty. Everyone there had a smile on their face (even the grumpers had twinkles in their eyes) so you know that speaks multitude for the care provided. Would recommend and will return!

If you're searching for a 55 plus, all inclusive, senior living facility, where the residents and…read morestaff are like one big, happy family, then Daniel Pointe is a must-see. My husband and I decided to move from Maryland to South Carolina to live closer to family. We had been living in a senior living facility in Baltimore and wanted to find a similar, all inclusive, rental community near Charleston. My 95 year old mother was moving with us, so we needed to find a community that we all agreed upon. We looked at several Senior Living facilities before deciding on Daniel Pointe. We were first impressed by the location of Daniel Pointe. Exiting the busy highway onto Daniel Island was like driving into paradise! The beautiful tree lined roads, walking trails and abundant flowers immediately caught our attention. The entrance to Daniel Pointe was gorgeous, with a stone waterfall, emptying into a koi pond. The facility appeared clean, well maintained and nicely decorated. We were immediately welcomed by the concierge, who introduced us to Amy, the Senior Living Consultant. Amy invited us to the Dining Room, where we enjoyed a delicious meal, while she provided us with information and answered all our questions Following lunch, we toured the community. The main floor is the primary location for most activities, including card games such as Bridge, Canasta, Rummikub, Bingo, etc. There is a large fitness center, game rooms, pharmacy, and a hair salon. There is a large theater where they offer musical entertainment, lectures, movies and non-denominational church services. Adjacent to the Dining Room, is a lounge that offers 24/7 self-serve coffee, hot chocolate, juice, and soft serve ice cream. The Lounge is also the site of Happy Hours, Trivia, games and other social activities. During our visit, the Activities Director was busy with a "meet and greet" social for new and current residents. We spoke with several residents, who all had positive words to say about Daniel Pointe. We toured the second and third floors, where we visited a lending library, art room, billiards room and a chapel. We then proceeded to the apartments. The apartments were spacious, well designed, and equipped with full kitchens, ample cabinet and drawer space, ceiling fans, and full-sized washer and dryers. One of the residents graciously invited us into her apartment, where we were able to visualize our furniture placement. We have now lived at Daniel Pointe for two years. I can't say enough nice things about this community. The staff goes above and beyond to make the residents feel loved, safe, comfortable and at home. They show genuine concern for the residents and for each other. The staff is always friendly and it is obvious that they enjoy working here. When there is a problem, the staff works to correct it immediately. The managers, Gloria and Bob, live in the building and are always available. The facility is managed very well and it shows. Daniel Pointe is the next best thing to living with family!

The staff do a great job at BG and this organization is the best place in Charleston to care for…read morefolks who need help with everyday life. Lots of activities and things for residents to do.

By far the nicest retirement facility in the area. It has an amazing stuff as well as many…read moreamenities to include swimming pool, private golf course, and several restaurants and bars located on the grounds.

The Shem Creek Memory Care program is very poor. They use Agency nurses constantly and they're not…read moretrained to care for demented patients. They say they use a Program that groups residents...never happens. Those that talk are sat with those that don't communicate. They use cloth seats on chairs that are soiled with Who knows what.... The caregivers put everyone in fronof TV ALL day if possible and sit and talk...who knows who checks on those in their rooms. The nurse, Natalie, is very good. But she's one person. They rarely will answer phone. Place smells like urine...rooms seem never clean and smell. Don't wash soiled dirty and wet clothes daily. They leave dirty depends in trash all the time rather than bag and remove. Don't make sure your LO was their hands...come on isn't that basic hygiene. The cushion I posted had urine all over it and the "caregiver" covered with fresh pad to "hide" it. I found when I got there. And the Director of facility , he seems to not really care if there's a problem. They have a huge trash can at entrance which is gross...he basically said too bad. SouthBay thrives on Independent Living...the Memory care is just to get you to the Independent Living part. Families have to help,provide activities...how ridiculous With what you pay. They don't provide what they preach. Don't place your LO here. Gave it a 2 because we have little options in Mount Pleasant...but I found a great one thank the Lord!

From the owner: Shem Creek Health Center, located on the twenty-four-acre campus of South Bay at Mt. Pleasant,…read moreoffers a full range of health care services to meet the needs of the individual. Offering in-patient and out-patient rehabilitation, assisted living, memory care, and skilled nursing care, the staff of Shem Creek provides services for not only the residents of South Bay but also the surrounding Mount Pleasant area. Shem Creek Health Center, in affiliation with MUSC Health, will accelerate your return to your previous quality of life...or provide the quality of supportive care that you deserve.