I have found The Addison of West Ashley to be a friendly place of a very agreeable size. For nearly…read morethree years it has met my needs admirably and I feel very much at home here. Recently, I received a shipment of medicine that required refrigeration. My flight was delayed by hours and when I arrived the meds were no where in sight. The company supplied a photo of the box at my door, so I asked for an explanation. Within thirty minutes a med-tech brought the meds to my room. They had provided the refrigeration needed although it was entirely my responsibility. I could not have asked for better help when in need.

I love that this facility is one story, has large rooms and bathrooms, has a lot of outdoor space…read moreand is easy to navigate around. Many of the front line staff are very nice and truly care about the residents. That's the good stuff. Sadly, there's a revolving door especially among leadership positions. They lack weekend staffing esp at a management level. Issues go unresolved, communication is poor and issues aren't communicated in timely way. EVERYTHING went downhill once there was a change in ownership in September 2024. Food quality, options and portions, which had all been excellent, went downhill immediately. "Corporate" is terrible and as Ellen reported above, they are very hard to track down and will do everything they can to avoid fixing an issue once you do track them down. They overcharged my parents $24,000 over the course of 1 year. I had to birddog the bill monthly, was told monthly by front line staff that they know the bill is wrong but waiting on corporate to fix it, I ultimately stopped using autopay due to incorrect charges, etc. I pursued this for 1 year, making them aware of the overcharges monthly before ultimately moving my parents elsewhere. I was finally refunded the $24,000 3 months after my parents moved out but only after I essentially made it my full time job and my life's passion to not let them get away with the blatant dishonesty and thievery. The utter hypocrisy of a company being in the senior care business while blatantly stealing from their residents is disgusting and unforgivable. I will tell everyone I know to steer clear of this facility as long as Sonida Senior Living owns it.

Excellent caring service. Our family had a great experience with Ms Dana. Reasonable pricing,…read morewonderful care. Would recommend to friends and family. 6 stars

I recently had a parent live at Merrill Gardens for a few years, then move out. I probably learned…read morethe most about the community as I was searching for a better Assisted Living location. If you or your loved one want to age in place somewhere and worry that you may need true assisted living one day, I strongly suggest you look elsewhere. If you're looking for independent living with the thought of moving out later, Merrill Gardens may be for you. The point where you or your loved one may phase out of Merrill Gardens is when you need physical help for anything (like standing up). The health services director made it clear that "one-on-one" physical services cannot be provided in any level of assisted living there. She admitted that Merrill was keeping the assisted living points artificially low for my parent, which prevented our family from knowing the full scale of the true needs. If you have a parent considering Merrill Gardens, I strongly suggest that you visit weekly to monitor what is going on. We experienced a hesitation from the medical staff to involve the family. The health services director responded to only about 50% of our emails/calls. When we notified her that we were concerned about disabilities our parent displayed on our visits, she often said they had seen that already. But they didn't act on it or notify the family. The outside services that Merrill partners with are terrible as well.

It has been fifteen months since our mother became a resident. As an aging woman, she has had…read moreexpected changes in her condition. Each of these changes has been met with compassion and great care. We remain impressed by the care staff and the administration. Jennifer Brett, Director of Health Services, has been outstanding. She has assembled a wonderful team of caregivers whom we have grown to love and trust. Their jobs are very challenging, yet each day they approached our family member with respect, treating her as if she was their own family member. Trusting Jennifer and partnering with her and her staff was a choice and a practice we were happy to commit to. We truly cannot thank Jennifer enough for always treating Mom as an individual and for working so diligently to meet her changing needs. Jennifer Brett is an excellent nurse and an even better human being. We came in with realistic, but high, expectations. Thank you Merrill Gardens for meeting or exceeding our expectations and for educating us when needed along the way. Having realistic expectations is a recommendation I would make to other families. Assisted living and memory care are not "nursing homes" and if your family member needs advanced levels of care, you will need to supplement what is offered by law in assisted living or move them to a skilled care/"nursing home" level of care. Families who mistakenly expect their parents not to decline as they age, be it fast or slowly, end up frustrated and blaming the wrong people. Family members do need to be present and involved no matter where their loved one resides. All senior living communities operate under laws and guidelines which dictate what they can and cannot do for their residents. We have found Merrill Gardens to do the absolute best for our family member and to have an open dialogue with us when we had questions or needed more information. They were forthcoming with information and never misled us. We were involved and observant. We will be forever grateful to Jennifer Brett and everyone at Merrill Gardens.

Franke At Seaside in Mount Pleasant is a great location for assisted living and much more. The…read morestaff here is very friendly and caring to make sure that you have everything that you need. Great experience every time I have visited here.

Extremely happy with the assisted living and rehab options at this facility. The entire place is…read moreclean, well designed, and comfortable. The staff however is the true 5star aspect. From cleaning, to dining room, to PT, to administration. Everyone was friendly, kind, professional, and communicative. We toured every option in town and this is easily the best option we saw. I also love their one price system. Add to that lots of daily and seasonal events and it's a winning choice if you need this kind of help.

I've been a Wellmore resident for 3+ years. During that period I've found my time here to be very…read morerewarding. Staff is professional and caring. The dining room staff from the Director of Dining Services, the Dining Room Manager to the cooks and servers are knowledgeable and courteous. Special thanks to Chef Jacob who makes magic in the kitchen for all of us to enjoy. Whether it is American, Asian, Mexican or whatever he can make it and make it well.

My husband and I moved into Senior Independent Living at South Bay in Mt Pleasant in mid April of…read more2026. We had traveled abroad for 7 &1/2 months prior to our move. While we had waited for our desired two bedroom/two bathroom apartment for 13 months, we are so happy to be settled in such a friendly community with the excellent leadership of Mr Sean Davis ( accessible on a daily basis) and a skilled and personable staff who provide comfort to all the residents here. Our move was planned with the support of highly competent administrative staff Alexa and Emily while we were living in Edinburgh, Scotland. Nothing that we requested of them was ever any problem as we attempted the required paperwork from Edinburgh! With the 5 hour time difference even scheduling a cell call discussion was easy and productive with their total access and cooperation. That set the stage for an easy move into our lovely apartment where a beautiful and tasty basket of goodies including fruit, cheese, and candies as well as red wine with South Bay wine glasses awaited our arrival! Emily had made an attractive and amusing artsy door sign to welcome us and to inform our neighbors of our arrival. We were finally no longer "homeless" with furniture in storage! South Bay has exceeded our expectations even though we had completed our due diligence earlier in 2025 knowing it was the best place for us at this stage of our lives. Everything is so well maintained. It's truly resort living with all the activities available. We cannot praise the dining experiences enough! Chef Pam and Patrick insist on delicious meals with variety perfectly served by lovely and highly skilled staff like Amir, Nandi, Lucky, Taliyah, and Ryan. The mixologist Isley is superb with her special cocktails in The Pub and acquired knowledge of wines to include interesting wine tastings. Transportation specialists Bryan and Andy deliver us comfortably and safely to our destinations with no hesitation and interesting conversations. Lastly, but certainly most helpful is Debbie our "guiding light" concierge who assists with everything and certainly has all the answers to our many questions as newcomers! Robert and I love our new home at South Bay where everyone is helpful, kind, and respectful-residents and staff. We are having fun and enjoying life! We feel younger than our ages and blessed to have this "little piece of Heaven" at South Bay! Charlene G and Robert K Stuart MD

I am a resident of SouthBay and love it. There are so many wonderful people, both residents and…read morestaff. I am on my 5th year and yes, my rent has gone up, but not $2000 a month. My rent is still below the market rate. Arlene forgot to tell you in her review of South Bay that when she had damage to her apartment, South Bay put her up in a nearby hotel until the damage was repaired and she could move back into her apartment. Retirement living is at it's best in South Bay. So many activities, good dining, and interesting programs to stimulate the mind. Of all the moves during my 80+ years, moving to South Bay is the best!

Great selection of staff that work here. They are very helpful and knowledgable about their…read moreprofession. They offer a variety of children's therapy and pediatric rehabilitation. Helped my child with occupational therapy. Always accommodating to my work schedule which changes every few months. I would highly recommend this location. Their main location is located in Mount Pleasant, SC.

Truly a company with a heart. My aide goes above and beyond to make sure I am well taken care of.read more