I actually had an excellent experience with the doctors for ob/gyn for over 8 years, which was…read moreterminated by the office staff in an office I have never been to or had an appointment with who got in there via computer system, actual relationship unknown other than the office she works in is probably 20 minutes from where I live per Google Maps.
Demanded cash under the table in large amounts for further appointments that evidently had included terminating my insurance at appt dates, only for Naperville at one point, and false statements about accepting my insurance that when I went to the insurance company finally they did remedy as well as make sure she no longer was able to withhold records and for cash only for that either.
But that is the one criticism I have, which is that office staff are able to and there was nothing I could do about it or the disturbance she was conducting for a good two weeks. At one point she went on at length about how the patients must learn all of their computer systems per office, and its evidently become somewhat like that with and via office managers in general at least at that point.
I would actually recommend not returning any manager calls or emails that start like this and instead going straight to the insurance company to get your records and terminate the disturbance. In the long run HRD can sue the companies about staff vs us, but on this basis, ending the disturbance and stranger danger bullying and worse, is all you can do. There is law separating us from them with annual training course training required by HRA, but beyond that, you are being dragged into a war only they benefit from unless forcibly terminated. Licensing almost always also does this, but its also a long drawn out nightmare potentially while they keep going, vs insurance company vs to enforce the law to be on their provider list as clout being waived, able to complain on your behalf if they feel they should.
Its pretty much all you can do. Also per insurance co as the only people who will and can protect you from them. And having the same problem reaching anybody who would provide mandatory licensed instead of the office staff.
You have a computer system database invasion of your regulated info access by a practitioner unsupervised stranger danger when they do this highly illegal thing to patients and customers. Almost always anonymous due to illegality known to the employee.
In banking at one point in the 90s, people like this were "borrowing" savings account deposits as 'free loans' to invest and return that got caught when they couldn't put the money back. The federal court issued a ruling allowing supervisor arrest for not monitoring the employees in that kind of case and theft "under their noses".
Here they would need to block employees from unlimited access to our information and supervise them to stop them, and set computer system alarms and triggers notifying practitioners, but so far I know of nobody coming down on practitioners or other entities when staff do this but at US Bank also banking industry.
In an analagous in that misuse regard, we now have to go somewhere else also for that much safety from the persons involved, of unknown relationship or what provoked this.
But you can get your records out of them which are actually in turns out are supposed to be available on demand for free from the electronic portal but you have to know that and locate them.
It was very sad in some ways after that kind of a very positive experience with the doctors who made a real difference vs what it usually seems or can turn into causing nasty problems that shouldn't be there., for years and years, and the office in Naperville or Lutheran General a couple of times.
But it seems to be a coming plague with office employees and the public with licensed regulated services that aren't per regulation when the staff can turn them into this with a danger to you if they successfully entrap you into more than terminating the anonymous office person and getting your records, etc.
Appears to be computer system office management system created as a problem in general potentially anywhere you go that could happen any time. Always licensed services are immediately out the window when it does.
There is so little on practical basis that you can do about it and your safety, with your medical services out the window entirely, that its important to know how to at least get your records so you can get timely care somewhere else if at all possible and the insurance company can address what is supposed to be 30 days notice required also for services with a covering physician and refills, if you can't do it fast enough to go somewhere else in time for any reason.
