Review for Schwab Rehabilitation Inpatient Center - 1401 S California, Chicago…read more My mother was transferred to Schwab Rehabilitation Center from Christ Hospital today, and I'd like to share my initial experience. Before the transfer, a woman named Lauren had been in contact with me regarding the process. She was incredibly kind, professional, and reassuring. She made me feel that my mom would be in good hands, and I truly appreciated her communication. On the day of the transfer, the EMTs who transported my mom were also very professional and pleasant. When I arrived at Schwab, I was unsure where to park. I pressed the call button at the lot entrance and spoke to a woman with an unprofessional tone. I explained the situation, she asked for a name, and then simply lifted the gate without any further instruction. It wasn't a great first impression. Once inside the building, several staff in scrubs walked by me without acknowledging or offering help. I stood around unsure of where to go until I found a security guard who gave some guidance, though she directed me around the building to a different entrance. That's when I encountered the same woman from the parking lot again -- same unwelcoming tone and attitude. Eventually, I found my mom's room on the third floor. The nurses there were kind and began handling her intake. However, my experience quickly turned unpleasant when a male nurse entered the room. Without greeting us, he pointed at my son and harshly asked, "HOW OLD IS HE?" I was taken aback and asked him to repeat himself. When I told him my son was 10, he abruptly said, "He can't be here, he has to go sit in the lobby." I responded that he wouldn't be sitting alone. He replied rudely, "Nah, you gonna have to sit with him," to which I said that I wouldn't be doing that either and that I'd leave once I finished what I came to do. He then turned to the other nurses and asked, again in a harsh tone, "What do you need from her?" The nurse replied they were reviewing my mom's personal belongings. The male nurse said he was going to "check the age range," then walked out. I asked the other nurses who he was, and they told me his name is Baxter and he's the charge nurse. After I left, I called Lauren and reported his behavior. She was once again kind, understanding, and professional. I really hope my mom's care team is more like Lauren and less like the individuals I encountered today -- particularly Nurse Baxter.

I've stayed at other rehabilitation centers before. Schwab is the best rehabilitation hospital and…read morethe best experience of the three I've been to. Beginning with the staff, the nurses are extraordinary, compassionate, and empathetic. There was nothing too big or too small that they wouldn't do. Nurses Tony, Sheila, Erica, Shaniqua, and Emma went above and beyond. I felt like they treated me as one of their own children they were so loving. CNAs Lidia and Loni were amazing along with Anahi , Anne , and Monique. The doctors were amazing and very thorough, and I spoke with my doctor face to face every day. Dr. Michelle Gittler was always concerned with my feelings, progress, results, and overall health. She was compassionate and loving with her care. I felt like she was one of the best doctors I've ever experienced. When it comes to therapy, I could not have had a better team with Fiona and Leanna. They were loving, compassionate, the most amazing therapists I have ever worked with. When I arrived I could not use my limbs, and I left in 10 days putting on my clothes, taking a shower, using the restroom and walking with a walker on my own. I could not have made it this far without this team.

The new clinic on Washtenaw is fairly nice. The old hospital building is just that, old. Even…read morethough some areas are newer like registration, radiology, and the cafeteria, many other areas like the ER, patient rooms, and most heating and air conditioning are in serious need of help. I've found if you treat the employees with respect that you'll get it in return. But most of them don't take crap and can turn on you like a rabid dog! The cafeteria is pretty modern and open fairly long hours with a vending area next to it. There is a Subway sub shop, Connie's Pizza, and an Italian and burger sections much like a food court. There is a good amount of seating but right at 12pm it gets a bit tight. There is a good amount of security. All unlocked exterior doors have a security person nearby and there are a few security stations in various places on the first floor. The multilevel parking deck is pretty big and I've never seen it at capacity but sometimes you do need to park on the fifth or sixth floor. Patients and visitors get discounted parking and any stay less than five hours is just $2 with a validation ticket. The ER is not a happy place and is why I removed a star. The wait can be awful. Go on a Friday or Saturday evening and you could easily wait six hours just to get to see a doctor. Then the wait for labs or radiology is even worse. I'd suggest not going here for your ER service. In all the place is OK for a very busy urban hospital. Had they done a better job repairing things, fixing the air conditioning, and managing the ER this has the ability to be a four or five star hospital.

It not okay to have us waiting sick for three hours just to get checked we could die waitin this…read morelong I'm tired of ers

My ex husband is in this place and he told me he eats potatoes and slop every day. He hasn't been…read moretaken outside since he got there 8 months ago! It's dirty and the staff is rude, not helpful and indifferent. Usually we have to call 4 or 5 times to speak to him. After 8 months he still has no cell phone, State I.D. , public aide health insurance, food stamps, nor cash assistance. He says it feels like jail and that nobody cares! We try to encourage Lindsey via phone but reaching him is next to impossible. We leave messages..he never gets them.. Mr. Lindsey Slator is just wasting away in a this State ran facility that never passes any inspections! Their facility fails every inspection, month after month and year after year! There's no management, social workers etc. It's deplorable

this is the worst place for anybody to be at. me and my daughter just left this place to visit her…read moredad and when we got here they did not let us see him talking about we needed a appointment to just see him for 20 mins and the receptionist are nasty, rude, unprofessional and when you call they have you on hold for ever and hang up on you and they will not get one star from me. this place sucks they wouldn't let me post beause i had to put a star. but trust me they don't deserve the one star

My husband was admitted to Saint Anthony Hospital twice within a short period of time. During his…read morefirst admission, I believe he was discharged prematurely. Shortly after returning home, he suffered a seizure and had to be readmitted for further treatment. As the parent of a child with cerebral palsy, I have spent more than 13 years navigating complex medical systems and advocating for a loved one's care. Throughout those years, I have worked with countless physicians, nurses, social workers, and hospital administrators. Because of that experience, I do not make complaints lightly. What I found most troubling during my husband's stay was the lack of empathy, professionalism, and, most importantly, communication. My husband was in an extremely confused and cognitively impaired state, yet members of his care team repeatedly discussed important aspects of his treatment directly with him despite clear signs that he was not able to fully understand or participate in those conversations. I repeatedly asked the staff to contact me directly regarding his plan of care, procedures, medications, and next steps so that decisions could be made based on an accurate understanding of his condition. Those requests were largely ignored. Instead of partnering with our family during a very vulnerable time, there seemed to be a significant breakdown in communication and care coordination. I do want to recognize the first social worker, Jackie, we worked with. She took the time to get to know us personally, understand our situation, and treat us with compassion and respect. Her approach made a difficult situation much more manageable, and I am grateful for her support. Unfortunately, our experience with the second social worker was the complete opposite. Rather than working collaboratively with our family to ensure my husband received the level of care he needed, she appeared focused on discharging him as quickly as possible. Despite our repeated concerns that he required additional long-term support and care, we felt pressured throughout the discharge process. At one point, a homeless shelter was discussed as a discharge option, which was both shocking and deeply upsetting given his medical condition and vulnerability at the time. Patients and families deserve compassionate care, clear communication, and confidence that medical decisions are being made with their best interests in mind. Instead, we often felt unheard, dismissed, and left out of critical conversations regarding my husband's care. For a hospital that serves such a vulnerable population, this was incredibly disappointing and concerning. I hope this feedback is taken seriously so that future patients and families do not have to experience the same lack of communication, coordination, and empathy during an already difficult time.

They take forever to call you and their not even doing anything so why wait so long seven hours…read moreafter I got there I walked out but my symptoms had subsided so why wait

I am very pleased with the professionalism of this agency and the fact that the staff for aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. My aunt is 91 years old and has 24/7 care and the caregivers we've worked with have been wonderful. They are very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt enjoys their company and we are both appreciative of the support she is receiving.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.

Jakquonique is amazing. She is engaging with my mom, efficient, and able to pick her up, hold her…read moreand move her (a plus size short person) to the commode when necessary. Jake is caring and professiona.

Working with Dimond have been wonderful she is kind and I always look for to seeing her and working…read morewith her we have good laughs and good converstations

RML told me and my family that my mother was doing good and she was getting so much better and told…read moreme that her womb was healed up, but was told that she was going to be going home soon two days later had a call from RML was told that she was rushed to the emergency to Uic and UIC told me that her womb got affected her body went to shocked her organs are shutting down and was told that my mom had a 50/50 of getting better or worse her body is fighting for her life this hospital is bad if something does happen to my mom I will be suing this hospital for lies and for giving us falas answers this hospital is so quiet looks like no one is there this hospital sure be close down please don't take your love ones here bad service

This is THE WORSE place my husband could have been placed. Laying in feces overnight, laying on wet…read moresheets, repeated bouts of pneumonia, trac neglected as far cleaning, is almost none existent, pressure sores when he didn't arrive there with them, foley bag was so full, that when emptied spilled on the floor, she used wipes and her shoe to wipe it up, arrived the next day and the smear was STILL THERE! Used needles, gauze and whatever else they used to treat him,was on the window sill. I had to tell them to please clean it up. That is not the first time things have been left there.The big and little trash disposals, OVERFLOWING. Used linens left outside his room, had to ask them to remove it AGAIN. Supplies dropped on the floor and still use it to treat a patient. The people who should be caring for him are NOT doing their job! Have talked with admistrative staff and these things keep occurring. NOT HAPPY WITH THE ESTABLISHMENT AT ALL!!!, Management can't seem to a handle on things. Very stressful having him there. When I am unable to sit by his bed our daughter is there, WE are there EVERYDAY practically, but when we're not, he is grossly neglected!!! Where do they get these caregivers from? Their traing, if any, SUCKS BIGTIME. VERY DISAPPOINTED IN THIS FACILITY

This place is the worst. My son was sent there for PT/OT. this place is disgusting. unclean, smells…read moreand the people are walking around like zombie. No Human Being should be subjected to this kind of treatment. It's like the island of misfits. The dining area is as bad as the patient rooms. The tables and chairs are filthy. The windows and floors are the worst I have ever seen. I will be reporting this place to the department of health and anyone else that will listen. Don't understand why the department of health or center for medicare/medicaid had not done this. I have seen the low ratings; however this place is still in operation. SHUT IT DOWN!!!!!

My mom was housing here after a surgery many years ago. She recently had a surgery and has been…read moremoved and they stole her electric wheelchair again. They also disposed of all her things after moving her to an affiliate facility that can fit her assess her needs. I love States away and feel helpless for her.

I have been coming to this clinic for a couple of years to avail myself of the sexual health…read moreclinic. The place was never a paragon for efficiency or excelled in any way, but I recognized its worth as a walk-in clinic in an underserved area and I put up with the odd nuisance. My visit a few months ago however was a disaster that forever swore me off this place and I would advise anyone but those folks who have no other options to chance it. Everything on my visit went to ***, starting with a young provider who admitted he was in training for just a couple of months (and still was not supervised or accompanied by his trainer) who had to pop out every few minutes to ask "if we can do that" and who almost swabbed my throat with the swab already used for another test (ewww). Things really went downhill when I went to the lab to get my blood tests; when I got there, I noticed two people already checked in ahead of me who were sitting and waiting. I signed myself in and waited for about 25 minutes myself - after already spending an hour and a half in this place even though I had an appointment I had arrived promptly for. After those 25 minutes had elapsed and the door to the lab remained closed with no one calling patients, I went to a gentleman who appeared to be some sort of concierge and asked him to check with the lab if they were aware that there were patients waiting there for over half an hour (including the people who were already there waiting before me). He obliged and did so, and when he emerged from the lab he said someone was coming. And sure enough, SHE DID. A person emerged from the lab and without drawing in a breath tore into the poor youth who had been waiting there the longest, confronting him why he had the temerity to complain and lie that he was waiting there for half an hour. I drew her attention away from the underserving victim and said it was me. She then fixated me with her gaze and yelled at me that I had not been waiting for half an hour since I had signed at XX:XX. I said yes, at this point it had been about 25 minutes, but people had been waiting before I got there, which made it half an hour FOR THEM. She then yelled me again to "not be telling no lies as that makes it look like they're not doing their jobs." At this point I walked away and asked the concierge for assistance in filing a complaint. He was very obliging and tried to help, but after half an hour spending going from floor to floor and room to room he said no one was availalbe to take my complaint and promised he would have the responsible person call me. At that point, I left because I was not about to have someone who was verbally abusive or her colleagues stick a needle in my arm. To summarize the next couple of weeks, it took a while to get a call from the liason in charge of complaints, who mouthed a lot of platitudes but had little to show for it. In the end, I did get a call from the lab director, but other than "reassuring" me and apologizing to me he could highlight no definitive actions taken against the person he employed or any meaningful corrective action. On top of that, he could not explain the final nail in the coffin - why two out of the four swab tests had not come back or resulted. In summary, I will NOT trust my health to a clinic where a) a swab already used for one test can be used to swab you again, b) unsupervised personnel in training is not accompanied by a - imagine that - a supervisor, c) the lab staff makes people wait inordinately long for no reason at all and then d) yells at and abuses the patients who dare raise questions, only to e) have the liason responsible for complaints not be found for days until he is and then he is ineffective, topping it all with f) the lab director neither being able to explain how 2 out of 4 swab test results never came back and then failed to outline any concrete steps to discipline an abusive employee or to implement a concrete plan to root out these serious and unsafe practices.

Beautiful bright colors artwork on the walls! The husband…read moreand I received our 2nd dose of the Moderna COVID-19 vaccine here. Cook County provided our shots. The personnel were kind, friendly, professional, and efficient. There is no easy place to park. Have someone come with you to wait with the car while you get your shot. I recommend this location!