I came here during the weekdays last month and was very excited about my haircut because of the number of positive reviews. Unfortunately, my expectations would backfire because of the subpar customer service.
Upon arrival, I greeted the employees in English and was situated in one of the styling chairs. I was the only customer there along with a male and female employee. I was then asked by the female employee if I wanted to wash my hair to which I said no because I had already washed it at home.
Since I came in speaking English and a little bit of Mandarin, both assumed I couldn't speak or understand an ounce of Cantonese when in fact I could. The female employee spoke decent English and served as a translator between me and the male employee who ended up cutting my hair. They then proceeded to blow dry my hair and this was when they started making some rude remarks about my hair in Cantonese. The main comment that was repeatedly said by them was how oily my hair was. I'm sorry I just happen to have a more oily scalp due to hormones and genetics? I have visited other hair salons before where I would wash my hair beforehand but have never experienced hairstylists commenting rudely right in front of my face.
My hair was straightened afterward to which the male employee continued to make disparaging comments about my hair, such as "her oily hair is ruining the straightener" and "she wouldn't be able to do many hairstyles on her oily hair."
Aside from the unpleasant comments, he was also a little aggressive when brushing my hair. There were a few instances when my head would bump against the hairbrush.
I was charged a total of $28 which I thought was a bit expensive for a simple haircut because my hair wasn't that long to begin with.
Overall, even though I was satisfied with my haircut, I will not be visiting this salon again. read more