Called to see if I could get my dogs nails trimmed. They said I'd have to wait until after 1:00, so we did. Went in to bath my dog and spoke to a girl who said she was new and wasn't comfortable doing it. I went to buy flea shampoo and the shelves were empty and overflowing carts were blocking isles. A manager said they'd just gotten a truck and that she'd check in back for shampoo. I asked her about cutting our dogs nails and she said that due to the fact that she was breastfeeding she required proof of rabies vaccine. Fine, but that could have been brought had that been mentioned when I called. A 3rd woman just kept avoiding us. If I looked at her she quickly looked away or walked the other direction. We waited 30 minutes for the manager who NEVER came back, brought shampoo restocked the shelves... none of it. They all just hid in the back and left a guy that had just came in to check us out. He informs me that my coupon for dog was was no longer valid, charged me double, and when I said we'd been treated like crap by the entire staff he said "sorry for your "experience"! I don't know what the hell is going on in this store but the last 18 months it's unrecognizable! Lazy staff, it's dirty, they are dismissive and rude, there is never a groomer working ...... just a really crappy atmosphere. Disappointed and won't go back.... Lose my valued customer id number. It seems useless read more