This is the only shop that we took our doodle to, to get him groomed. And I must say that Caleb,…read moreand only Caleb, did a great job with him. ( The others that groomed him were awful. ) We had a problem that we addressed with management at one point, and were not dealt with in a professional manner. My wife was snapped at by the management, and that's all it took for me to look for another groomer. I found Rheya's Grooming on Mitchell Bold. Wow. What a great job they do. And at a much better price. I mean a much better price. Rheya has our business for life. I am so glad that we had a problem with this groomer so as to find a really good one.

The groomers here are impatient and very rough with the animals. Used to be a halfway decent place…read morebut like most groomers around here it's gone downhill. Do not send your pet here unless you want to pick them up with cuts or bruises.

I take Luna to Wags and Wiggles for her bath and deshedding. She loves it there and they all do an…read moreamazing job.

former worker: I worked at wags for 3+ years and although we did have a few cases, I personally…read morenever had a dog actually die from kennel cough while I was there. This new management does not know how to sanitize daily at all it seems, even though that's the most critical thing, and they killed a perfectly normal 4-5 yr old german shepherd named Zuko, whose been there for such a long time and they never even posted about him. That is horrible, shame on all of you for continuing to hide it. This business should've been shut down long ago. POST HIM AND TAKE ACCOUNTABILITY FOR WHAT Y'ALL DID!

Alysia is always so patient with my anxious dog. The fact that he likes her and is happy to see her…read morelets me know, she treats him well. She does a great job grooming him!

I love doggy day spa, and my dog too loves them as well. they do a wonderful nails and filing…read morethem. It's a two person but he looks forward to it. I night before and he actually knows anticipates. I also use the self wash & love it. These folks are so very friendly and cordial. I recommend them to anyone. I love giving my business to a small business that strives to please their clients. I hope I can always afford you.

Peggy was very helpful about how to resolve my Cat's issues. She advised me that there might be a…read moreproblem with my cats when we returned home (there was). I appreciate the heads-up as well as the care she gave to my senior kitty.

My black lab, Maestro Bunsen has stayed at Beyond the Paw multiple times over the last year when we…read morewould go out of town. They have always been great with him. Maestro was scheduled to stay there again for about 3 weeks in June (2025). After he was there for almost 2 weeks one of the owners, Peggy, called me and let me know she was a little concerned about Maestro's breathing and asked if it was normal for him. I knew he had some laryngeal paralysis going on and he pants a lot and gags because of it. I told her and Kenneth to limit his activity and try to keep him as calm as possible because when he gets excited his breathing gets worse. So they separated him from the excitement and Kenneth video called me the next morning so I could see his breathing. It looked a little concerning so I told him we may need to get him checked out by his vet. My family was out of state at the time, and we couldn't get to him. Kenneth took him to the vet and stayed with him while they gave him oxygen. He was blue and had to be sedated and stabilized. Then Kenneth transported him to the MedVet facility where Maestro was again blue and not oxygenating. They had to sedate him and intubate him. The vet called us and it was not looking good for our almost 12 year old fur baby. Ultimately the best decision was to euthanize him while he was already sedated so he wouldn't be struggling to breathe. Kenneth stayed at MedVet the whole time. He sent me pictures on the way to the vet and stayed in contact with me. Kenneth and Peggy did absolutely everything they could do to help save my pup and they were heartbroken when he didn't make it. They gave us a huge discount on the resort fee and took care of our baby until the very end when we couldn't be there. I HIGHLY recommend this resort! They love these animals as they were their own, and I cannot thank them enough for everything they did for us! I'm so sorry they had to deal with this impossible situation with sweet Maestro, but I'm so glad they were there.

They worked with me so that my dog did not have to stay in a crate for very long. And I appreciate…read morethat so much.

They are really nice and welcoming! Always take good care of my pup & Rashaad has been my favorite…read moregroomer so far! Recommend this place to everyone!! They were even understanding one time when i was running super behind to pick my dog up because I had another appointment(: I included some pictures on what a good job they did! I love how they also do a report card on your dog's behavior!

They do a great job! I am happy with their grooming and customer service. It's like a spa day for…read moremy dog! They tell me my dog gets so relaxed he falls asleep!

This is an update to my first review. I am unable to just remove my review. This company did reach…read moreout after I contacted them a second time and they apologized for not contacting me earlier

GREAT option for boarding/grooming in the E. Springfield area!! Clean, caring, convenient, and…read moreVERY reasonably priced!! Your muttzzz (and kittiezzz) will thank you!! My husband loved this place, and trusted them fully with our dogs and cats, and I'm following his lead and continuing to bring our furry friends here on a pretty regular basis. They offer "doggie daycare" for a VERY reasonable price, which was a HUGE help after my husband passed. Dogs get outside time, grooming/bathing is available if required, and you just get the feeling that the people here really love and enjoy working with your pet. Even the cats get time outside their cages, which is a bonus!! I also appreciate how they send you pictures/texts to let you see how your pet is doing while you're away. (I'll post some later....) Their pickup/drop off hours are pretty strict, but they do offer some limited weekend hrs., which is quite convenient. The owner's home is on site, which is also very reassuring. If you live/work in the area, Lucy Mutz is a WONDERFUL choice!! Check 'em out!!

We've used this business on three occasions and my dog seems to like the place. I think the…read morebusiness has potential to be really good, but something is amiss on every occasion. Our first visit they transposed my wife's phone number and sent the pictures to another person. The second time we dropped off treats for our pet and they wrote down our requests on how we would like the treats distributed. When we came back the same full bag of treats weren't touched. Why take down instructions and accept the treats if you aren't going to distribute them? Third visit my wife gave the lady at the counter instructions on how she wanted to pay for our pets stay. She took down the credit card number and when I showed up today nothing in the computer and I ended up paying a different way. Why have people go through processes and not follow through? I'm done for a while with this place. Good luck.

The proprietors are wonderful people. They really take care of my Roxy. I trust them explicitly and…read morethat means a lot when I have to go away on a trip. I strongly recommend Dillons kennel.

I have been taking my 2 Yorkies here for 10 years! They are so good to my babies, and they always…read morelook fabulous after their grooming! I highly recommend Dillon Kennels!

Employees are super rude! After speaking with the Manager I understand why they all have a trashy…read moreattitude.

They are in a class of their own in the pet industry! This store is friendly and do whatever they…read morecan to support you and if you have a question ask, have a concern talk to someone before you go to give them the chance to correct it and they will. People who have not worked retail need to be more empathetic and understand when you review a store make sure you are reviewing them on what they control and not what is out of their control.