Unacceptable Service and Disregard for Customers at Feduzzi Amsterdam during Christmas season
As a loyal customer of Feduzzi for over 15 years, even under its previous ownership, I have never experienced anything as appalling as my recent visit.
On December 12th, my partner and I arrived to have a sandwich, unaware that a photoshoot was taking place inside. As we sat eating our lunch, the photographer stood by our table, taking pictures of the shelves behind us using an intense flash. From past experience, such intense flashes can quickly trigger an extremely severe migraine for me. It's also important to note that my partner was not feeling well due to low blood pressure, making it essential for us to eat.
To avoid a migraine, I politely asked the photographer to pause for a few minutes so we could finish our meal without the distraction. Her response was dismissive, stating that the shoot had to continue. Despite a vague assurance that she would relocate, the flashing persisted near our table.
Seeking relief, I quietly and politely approached one of the co-owners, Nees Oostrum, who assured me he would address the issue. Shortly after, he returned to our table, saying the photoshoot had been planned and paid for, and they couldn't stop it. When we asked if we should leave, he suggested we move to another table, which he offered to set up for us. Left with no choice, we carried our food and drinks ourselves to the outdoor seating area on a cold December afternoon to avoid the flashing.
My partner, still trembling from his condition and with shaking hands, accidentally dropped his plate, spilling his sandwich outside. He immediately apologized multiple times and, despite his distress, began picking up the sharp fragments to ensure no one would get injured--a thoughtful gesture, even in such a stressful moment.
Nees Oostrum came outside and swept up the mess without a word of concern. At that moment, any caring business would have shown compassion, perhaps offering a replacement sandwich or simply checking in to see if we were okay.
The situation escalated when I went back inside to ask if we would receive a replacement sandwich for my partner. Only then did I realize they had no intention of replacing it, nor did they seem to care. When I tried to explain the situation to Nees, he dismissed me with condescending remarks in front of staff and other customers, saying, "I don't like your attitude," and even accusing me of exaggerating our health conditions. When I explained that my partner's plate fell because his hands were shaking due to his condition, Nees sarcastically replied, "So you both have a health condition now?"
Frustrated by the lack of accountability and courtesy, I expressed my concerns, but he mockingly offered me half a sandwich. Insulted by his patronizing tone and lack of genuine care, I declined and proceeded to pay. His final words were a sarcastic, "Thank you and have a nice evening," showing no regard for how their actions had affected us.
This entire experience was profoundly disappointing. A business that values its customers would have handled the situation with respect and empathy, especially during a festive season meant to foster goodwill. Instead, Feduzzi demonstrated a shocking lack of empathy and professionalism, ruining our visit and leaving us feeling deeply hurt.
After years of being a loyal customer, I can no longer recommend Feduzzi. Their lack of respect and care is unacceptable and has left a lasting negative impression. read more
