Generally, I appreciate the services of those who tirelessly work in this field and especially during this global pandemic.
However, what these folks did today was beyond reprehensible. I had two deliveries. One delivery was medicine, (which was dire) and the other was business supplies.
For starters, it took FedEx five (5) days to deliver a package from New Orleans to Gretna. Then they attempted to deliver my direct signature package to some other address but thankfully the resident refused it. Then the driver claimed to have made three attempts to my place but no door tag was left. Finally, the driver failed to deliver the other package altogether.
I called customer service, who in my opinion, are not helpful because they're not local. They would not call the warehouse but only sent a message. So, the minute I was told they would call me back, I immediately began searching for the local number online and found it.
Thankfully I was able to speak with the most helpful and competent person there today, Tori. She was extremely understanding, gave me the address and even carried an almost 50lb box to my vehicle. Something the male delivery driver refused to do. Go #GIRLPOWER!!
As for the cherry on top, the driver just left my packages at the warehouse over the weekend without another attempt for a real delivery today. I'm so not a fan of FedEx and would NEVER recommend them for any service.
Go to the post office, their rates are more affordable and delivery is getting back to normal now that the orange man is out of the oval. read more