FedEx Yuma, AZ the absolute WORST! Package was overnight, express shipped from Georgia to Yuma, with signature required, delivery date for Friday, December 28, 2018. Despite having delivered packages to this address multiple times, FedEx decided this was not a valid address and thought it was an apartment complex, and was not delivered. Now need to wait until Monday for delivery, again I stayed at home the entire day awaiting this very important package. I had check the tracking number early morning, and it was on the truck to be delivered. At 4:45 I contacted FedEx requesting an update on my package. I was informed it was back at the station because it was "the driver's Prerogative" to use his/her personal phone to contact the recipient that they were outside a gate for pickup. I have a very large sign posted on my gate to have delivery drivers call A LOCAL NUMBER to notify of a delivery, as the house is set back from the road by 2 acres, with privacy screens, and therefore, I am unable to view a vehicle at the gate. This is shear laziness on the part of FedEx. Now with tomorrow being a Holiday, the earliest I can obtain this package is Wednesday, January 2nd. The Customer Escalation person, named Judy, stated, [when I asked to speak with a Manager], that the best they could do is call and give me "a window of time" that the package should be delivered, but again refused to note that the driver needed to call me. So, apparently, I need to spend all of my Wednesday sitting OUTSIDE OF THE GATE to obtain my package. The only other option was for me to drive 30 minutes to their hub to pick it up myself. Your drivers need to have a cellphone stipend added to their "benefits package" to better serve the customer, this is totally unacceptable and I will be posting this on every social media site I can access! read more