I despise FedEx. I've begged companies I've ordered from to use a different shipper. One company actually switched my deliveries over to USPS per my request since the FedEx driver swiped my package. I have it all on video since our delivery room is recorded. My package was "delivered" at 3:30 on a Monday afternoon. Went to go grab the package and it wasn't there. I was confused and looked around since the photo from the delivery showed that it was delivered, however, the picture was pretty blurry. I then watched the footage from 3:30 and saw the delivery driver turn his back to the camera, place another package down for someone in my building, then turn around with my package and walk out. Unbelievable! I've never had this happen before! I contacted the company and they sent me another package out free of charge and have been using USPS ever since. Another company I order from uses FedEx and I'm at the point where I'm not going to continue ordering clothes from them since they refuse to use another service. Each and every time my package is late. What's bad is that it is listed on the vehicle for delivery and then is never delivered until 1-2 days later. I was told by someone who is a substitute driver the regular driver just cuts his days short and I'm at the end of his route, meaning my packages are delayed because he "doesn't feel like doing his job." Lazy and incompetent. read more

Asked FedEx to deliver packages to the front door. Their driver refuses because he is too busy and has too many deliveries to take the 5 extra steps from the garage to the front door. If the package is small and is left in front of the garage door it has a great possibility of being run over when a vehicle is backed out of the garage. I explained this to the driver and he still refused to move it from the garage overhead door. Poor attitude and very poor customer service is what FedEx delivers. read more

I issued a pickup. Fedex updated the pickup date 3 times and then just cancelled it. I called and they finally picked up. Now I'm expected a delivery on Thursday. It was changed to Friday. Now changed to Monday. Tried calling the number , had to wait for connection to representative after a myriad of attempts. The system hung up. Tried calling back. Did not accept phone number from recipient. No emails, no phones, no service!!! TERRIBLE!!! Use UPS or USPS... this has gone way downhill. read more

I used to be a fan of FedEx. The shipping centers are typically friendly and the packages used to be delivered well. That has changed, with drivers leaving packages out by the road instead off actually delivering them properly. Just this morning I found a package sitting by the road for my neighbor. We'll see if it is stolen before they even know it's out there. I can't get pet food delivered by them without it looking like it was dropped out of an airplane. I had computer equipment sent and one of the boxes was sent into oil or something and it soaked into the cardboard. Their resolution was to put cardboard covering the original box and printing a new label without notifying anybody. They left the boxes on the roadside 15 minutes before a downpour because we were under a severe thunderstorm warning. This driver lacks an ounce of ambition or a lick of common sense. I called CS twice with no response to address issues so I instead have begun notifying online retailers I do a lot of business with that I no longer will be if they ship with FedEx. read more

FedEx Ship Center - Box sat in oil and reboxed to hide it. - Shipping Centers Near Me - Waukesha, Wisconsin

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Fedex has the worst delivery system ever. When a package says it will be delivered at 8pm make it 8pm. Not when someone works 2nd shift 6 days a week. Also there customer service is horrible. read more

I'd give FedEx a 1/2 star if possible! I'm having a package delivered to my place of business. They claim it will be delivered by 4:30PM - it's now 5:40PM. WHERE IS MY PACKAGE???? Calling their stupid 800 number all you get is an automated response that can't and doesn't provide any additional information. It would be nice to have some idea where my package is, since it's been on a truck since 7:45 this morning! read more

So I live in an apartment complex and was expecting to get a delivery sometime before 8. Well as I was home and sitting down I looked out the window to see a fedex truck drive into the complex so I headed down meet up with them to get my package, which requires a signature. As I went down I waited 10 minutes for them to come into the only entrance for the building but no one showed. I then checked my email and fedex sent an email saying no one was around to accept the package so they would not be able to deliver it at the time. No door tag or nothing was left for me. I waited a few hours and went to the package center right down the road to see if the driver had made it back for me to pick it up myself. They told me he wouldn't be back till 7:15, 30 minutes before they close. FedEx in Wisconsin is an absolute joke don't bother with them or if you do you need to just make it clear to them you will pick up your package yourself. Drivers are incompetent and lazy. read more

If I could give zero, I would. I was to receive a legally shipped firearm, signature required by 2 day delivery. Notified out for delivery on day expected. Received notice package delivered but I didn't sign for anything and no package. Almost impossible to reach a real person who will connect you to any responsible person. Very difficult to file an investigation but next day received notice investigation in process. Following day received notice investigation closed because package delivered. Called again but same hassles getting anything done. Investigation reopened. Manager told me truck GPS verified it was at my house. Driver "remembered" exactly where package place and described my house (lies). Corporate security and manager were to contact me and did not despite reassurances. Package was surprise delivered and signed for 12 days late with no warning of impending delivery or even notification package was found or where it had been. Went to Ship Center where it was determined delivery was to wrong address (so much for GPS at my house and driver's memory). It was picked up and was delivered to me 3 days after picked up by FedEx. John the delivery manager was to call "in a couple of hours" yesterday to discuss lack of communication and untruths in investigation but again failed to do so. $40 for 2 day shipping that was 12 days late. Lies from delivery manager John and driver. Terrible service and complete lack of honesty and concern from FedEx.I will never have anything shipped FedEx again. Have let others shipping firearms legally know and we are all switching to UPS. read more