Horrible. Driver claimed an overnight delivery was made and have a picture of my door, but he never knocked never rang the doorbell. Nothing this is for the Savannah FedEx. I will never use FedEx again and intend to use UPS from now on. I paid $64 for overnight shipping and today nothing. worthless .folks just use UPS read more

The worst of the worst. Horrible. I've never had a FedEx package arrive on time. Ever. My current order is 5 days late with a promise each day that I'll have it between 10 and 2. Due to a company that I regularly deal with I've had the displeasure of relying on FedEx dozens of times. One of the highlights was when I tested to see if they did any better delivering to a business rather than a residence. They did! Only two days late. But I was standing there while he unloaded and watched him kick my brand new $2000 guitar across the truck to get it out of his way. I cringe every time I order something. read more

I ordered a Birthday gift for My Grandson on December 3rd it moved pretty fast until it got to Pooler ,GA it was suppose to have arrived before his birthday on the 10th it now the 17th .. each day tracking is showing out for delivery before 8pm & then delayed.. what's going on with this facility?? my package can not be out for delivery this d**n long . Zero stars!!!! i never had this issue with UPS. read more

I ordered a package with two day shipping on the 7th of may and as of the 21st it has STILL not arrived. Fed ex customer service has lied to me about the location and status of my package multiple times, and their tracking information is wildly incorrect. DO NOT USE FED EX. read more

On your way to this location you will definitely feel like maps is taking you the wrong way, or you'll feel like you should have packed for vacation because you'll end up across the street from the airport... just keep going and hit those corners... you'll find The FedEx Store and you'll be happy with the expert service, plenty of shipping packages and boxes... knowing that your package is safe, and right across the street from the FedEx plane that will deliver it... so close it may be received tomorrow. Wink read more

This is the most incompetent company I've dealt with in a long time. I keep getting emails saying that delivery wasn't attempted for 3 days.. it was either a) just sitting in the warehouse or b) put on the truck and taken off every night and put back on, just to not be delivered. The customer service line is no help at all. It tells me that Christopher is on the way with my delivery and it's said that for 3 days.. still no package.. read more

Most incompetent employees I have EVER had to deal with!!! I HATE this company! Still waiting on a package that was supposed to be here from California, 3 days ago! Driver is a bold faced liar!!! Said he or she attempted to deliver! NO YOU DIDN'T!! I was HOME waiting! This company at this facility needs to hire competent employees, people who actually care!!! NEVER AGAIN WILL I HAVE ANYTHING SHIPPED WITH THESE PEOPLE! read more

This center deserves nothing but highest remarks. Open until 8pm, service is always top notch, friendly & courteous. Facility is clean, ample parking for patrons. I don't bother with any drop boxes, and take my FedEx straight to this ctr. read more

Drivers falsely mark packages as "failed to deliver" when they don't actually go down your street.

I hate when I see my packages are being delivered from fedex because it has to be delivered by this location and they're never on time these are live animals I order and they have even dropped them off at wrong locations this place is a nightmare I have to be on top of it all or my packages will end up on a different planet with a fake signature and not by end of the day by end of the year read more

Said they tried to deliver Overnight Package , but I wasn't home. They lied. I was waiting all morning.. no doorbell, no phone call, etc. completely incompetent in Savannah. FedEx Leadership...fix this problem. read more

Can't deliver anything on time. Zero customer service. Says packages will be delivered by end of a certain day but never happens. Not that day or the next, or the day after that. Pathetic shipping company. read more

Worst delivery ever I ordered a couch and it is now two days late and has not arrived!

One star ONLY because I had to choose something! Why, WHY, WHY, wont the drivers walk 10 more feet and bring my packages to the front door instead of leaving them in front of the garage WHEN ITS RAINING!! I realize people are getting lazier every day but come on people. BRING THE PACKAGES TO THE DOOR! Its literally not even 10 feet! PLUS, I have a sign on the garage door that says Please deliver to front porch. The last driver took a picture of the delivered package, in front of the garage, WITH THE SIGN! Pooler, GA FedEx delivery drivers ARE THE WORST. Ill request any other delivery service from now on, EVEN, if it cost me more! read more

If I could give zero stars I would. I was expecting a priority package today of time sensitive medication. NEEDED to be refrigerated. Waited ALL day. For them to delay the package at 8PM due to inclement weather..... it's not freaking raining. Trash. Trash on all fronts. read more

If I could give negative stars I would. From now on when I order online I'm going to find out who they use to deliver first, if they say FedEx I will not be purchasing from them. FedEx has a large package at the Pooler location that was supposed to arrive two days ago and it keeps getting delayed. If I had a truck I would pick it up from them myself, but I paid for the delivery when I checked out. I'm remodeling my kitchen, so I need my package asap. Tomorrow will be the third day and my patience ran out today. Especially when I found out that the delivery driver returned to the facility at the end of the day with my package still on board, instead of delivering it to me. FedEx sucks, never have this problem with UPS or the US Postal service. read more

FedEx has lost their minds. I ordered a cross trainer from Teeter on Jan 13th. It was loaded on a Fedex trailer on the same day and FedEx would not acknowledge the freight until Jan 29th. After that they set the expected delivery date oh Feb 4th. They have now delayed the freight until Sunday the 6th. I doubt they will make that date as well. There is no way to get past their automated "i don't care" telephone robot to actually talk to a live person. The general attitude is "who me?" They have lost all care for customer service. Choose any other service to get your goods. UPS does a much better job. read more

Refuse to deliver my package won't let me pick it up won't let me speak with someone in SAVANNAH GA where my package has been for 9 days so I can ask what the problem is. read more

Lost a package. They swapped up the labels with another shipment. I have proof bc the wrong receiver had got my contact info and let me know then sent it back to me. I got lucky. I try not to use FedEx and this location likely made that error. Not to mention I paid for it to be overnight. I try to avoid FedEx. read more

I ate really fast and spent my lunch hour running over to this Fedex location to return a defective product I purchased online; the seller had provided me with a prepaid track by ing/ QR code. I waited 8 minutes before I ever saw anyone who works for FedEx, with two people's ahead of me and it took 20 minutes. But I didn't even get to ship my package. They would not accept the FedEx prepaid shipping I presented. I asked for a manager, who said I need to go to a FedEx office. I asked " you're a FedEx ship center, why do I have to do that." He replied " we are not a FedEx ship center, we are separate parts of the company." I left disgusted, after wasting my lunch hour, and turned around and looked up at the sign that's says "FedEx Ship Center." FedEx, whatever nonsense you have going on regarding what locations do what, nobody is going to be able to figure this out, you suck. read more

Thankfully a place open on Saturdays, which accommodates my schedule. Luckily I only had to drop off a pre paid package and simply needed the security of a drop off location and a receipt. I'm sure this place is busier during the week. Luckily for me I parked, walked in, waited for a few moments for my receipt and said bye! Onto the next errand I went! I love when places don't waste my time. read more

FedEx apparently hires drivers that when they don't know where to leave a package, they pick a porch and just leave it. FedEx also likes to have you call multiple times. Then when they finally call you back instead of having a solution they just called to tell you where the packages like you're supposed to go get it. Get your act together FedEx in Savannah. read more

Was supposed to receive a package this past Monday and by the end of the day I got a text saying it was delayed due to operational issue. Yesterday got a text saying it was out for delivery. Again by end of day "delayed due to operational issue". Today, out for delivery again. At 6:34pm I get a text stating that at 6:23pm they tried to deliver it, but no one was home. Both my mother and I were here, with lights on and the tv going. So what the fudge? That is so obviously a blatant lie. I get that they have had a long day and it's a stressing job, so is a lot of other jobs, but that doesn't justify being dishonest and saying "you tried to deliver something and no one was home" when you obviously didn't even try. read more

Fed Ex needs to teach their drivers to read...I had a package that was mailed to me from out of state....first of all, it did not arrive on the date it was supposed to and 2nd, when it was delivered, I found it delivered to a neighbors home...whose address IS NOT the same as mine...I still have not gotten notification that it was delivered at all...it was pure luck that I discovered it to a neighbor who was honest...some people would have been quick to pick it up and go.... read more

This center needs a complete change of personal. The management and staff need to be fired and replaced with someone who completed grade school. Shipment after shipment gets sent to the wrong address. After complaining nothing changes. Almost behave like a government entity. read more

I have been using them for the last four years for personal and business. I love my drivers and they are super helpful as well. I have never had any issues. The few damages that have come up with our business packages have been moved to their loss department and have been taken care of smoothly and without any issues. I always have a different drop off drivers but my pick up driver Chris is super friendly and always great with answering questions or coming back later if I'm not ready when he stops by for picks up. Plus they wear purple and who doesn't love purple. Lol read more

I never had a issue with Fed Ex but for them to say they delivered a package to my home is a lie. I paid for my item and never got it, this location is terrible!!!!!! They will steal your package and I will be in contact with the police read more

Absolutely ridiculous I own a car business and had ordered some time critical items that were already a few days late for delivery. It was stated that it was delivered at 1:40PM on March 5, 2020 at my front door in Hinesville GA. I was sitting outside at that time and there was no fed ex vehicle in sight! Now you guys act like you can't find it. Why say it was delivered when they never showed up and then ask me to check around the house???? I was here the whole time. This was a very expensive item I'm really disappointed and will be seeking action read more

This by far is the most horrible shipping company around!! Have cameras at my house not one time has he came to my house first time says I wasn't home. 2nd time I sat all day at my mail box never showed up but said I wasn't home talked to customer service and the advocate there worthless ups can deliver to my front porch but fedex can't even find my house the only house on the dam road I pray they return my package so I can re order and have it shipped through the post office read more

Will never use fedex again. We had an order shipped from Hawaii that was supposed to be delivered today. Got a call from the center stating the address was undeliverable. The driver was right down the rd., gave the center the directions and he stated the driver was on his way. Driver never showed up. I called to see what the problem was and they opened up a help ticket. My mom called and they told her the package was back out for delivery. Here we are hours later, the center is closed, no delivery, and there wont be one until Tuesday because of the holiday. All the frozen food will be spoiled. Funny thing is we have a neighbor that gets Fedex deliveries twice a week...how can they not find the address! #fedex read more

DO NOT USE FEDEX !!!!!!!! There only job is to deliver packages...not rocket science !!!! But they can't even do that. They keep delivering my packages to the wrong address and then tell me my package was delivered. I KNOW, BUT THEY DELIVERED IT TO THE WRONG ADDRESS. TRULY THEY ARE IDIOTS read more

I'm completely disappointed with this company. I've never had so many issues as I have with FedEx. I do a lot of online shopping and have had zero issues with every competitor of FedEx's, but FedEx seems to not want to deliver my packages to the correct house. My house is clearly marked, but consistently, packages go to a different house. I've reported non-delivered packages, in hopes that they'd figure out the issue. Nothing. I heard nothing from that report. I just chatted with some nice gal off of the FedEx Web site, from who knows where, and she had no idea how to help me. I asked for a direct number to where the delivery person's supervisor might be so I can file a complaint, but she had no numbers to give. My only option is to put a sign on my neighbor's house for the FedEx guy that he's at the wrong house. Sheesh, even teenager pizza delivery kids can find my house. I really wish I could say I'm done with this company, but unfortunately, places where I shop online use them as a delivery service with no option to change. I can certainly leave my review online for future potential customers, though, and I plan to notify the companies from which I buy products to let them know the issues with FedEx so they stop using them. read more

Package: 780547625605 Manager at this station, You failed my shipment. As a former FedEx Employee you failed. Failed to place it on the right truck, failed to call that truck back, failed to place on another truck to meet up with the main truck or even deliver it just to meet the standards for Fred Smith your CEO of FedEx. You even failed shipment of the standard overnight. This is not a delayed shipment, weather related, or lost. This is complacency at its best, and it now has the results fall on me the customer. The representative can't even get a hold of a manager to explain the situation. Currently, I am still waiting to hear why my important package has failed to arrive at its destination. I called a second time and I have gone through 4 pass throughs, over 40 minutes before someone saying my package was not on a truck and that it was at the facility. BINGO it has been found. Now why has it not been placed out for shipment? I will answer, because you don't care. I know this because I get answers like, the station is busy, or the station said they would respond to the complaint being filed within 24 hours. Oh, and thank you for scanning my package 12 hours and 52 minutes later, or shall I say 3 minutes before closing so you don't have to actually ship it out. Thank you for letting all of Fedex know that it sat there all day. I love paying for boxes to sit in one spot. I hope that my box got to have a wonderful day at the office to see what goes on rather than be tossed about in bumpy trucks all day wondering when the bumpy roads will end and meet its new owner. Now my package is resting in peace hoping someone there is its true owner......mmmm sorry package wait another 12 hours and someone might toss you in a truck again. You were lied to package about overnight delivery, your a two day delivery now at the same cost. I would feel better if the manager could tuck it in at night, and read it a Purple Promise story that ALL other boxes get to experience. Can you also put a glass of water half full, just like the hopes and promises of your customers? And if its not to much, a night light. Managers at the Fedex customer service Your staff was amazing. However, I can't speak to a supervisor or manager because they are at lunch. Ok, that is fine. I ask for the second person and it just so happens that both managers are at lunch together. I mentioned to your employee that she has done a great job and Im sorry that her managers failed her by not having someone around for safety reason. I had asked your employee to put in the notes of my conversation for everyone to read this yelp review. It just so happens that I get put back on hold because a manger magically appeared back from lunch. Oh, and when the employees transfers me to a supervisor, it goes to the survey and not to a supervisor. Great job at failing your customer and wasting an hour phone call. Dear Fred Smith, RM, DM, As a Marine veteran, this is unacceptable on numerous levels. I understand packages get lost in transit but this isn't even lost. This has just failed to give the ultimate purple promise of Fedex. FUBAR is what happened. Ive had previous packages take an extra day or two, zero complaints. This is uncalled for. If you want this yelp review changed, please feel free to look up the info on my package related to this shipment and call me. I love would to speak to someone on how this is or will be resolved for future shipments. At that point, I will change this whole posting. read more

Holy moley!!! This company stinks!!! I've never had issues with ups, usps but fedex... you may as well just give up on your packages. Because you may never get them. The customer service for this company is horrible and the drivers are trash. I've paid for next deliveries and have had to wait over a week to receive.. not just one package... but 3 packages. I despise this company. And try to avoid using them at any cost read more

Fedex employees leave packages on the front porch if you are not there to pick it up. They never leave a note or come back the next day, they just dump the package on the ground. Needless to say many of my packages have been stolen from my porch thanks to them. read more

This 51 Nicholson Dr Station has to be the most disorganized location of all the FedEx locations. There is no way to call them except through Customer Service somewhere out west, and you can only to leave a message to have them call you back, but they never do. I left 3 different messages to leave a delivery at a different location because we were out of town. They just kept trying to deliver it to our house and leaving door tags telling us they were going to send the package back. The first time I asked them to drop it off at a local FedEx station close to our home and I would pick it up on our return. They just ignored that request even though I have a written confirmation of the request. Now I have to drive 22 miles to this Nicholson location and be hopeful that they kept the package there. For lack of a better word 'THERY ARE REALLY SCREWED UP AND INCONSIDERATE" read more

Awful customer service, awful delivery service. I called them several times yesterday about my package they told me that they will call me that never happen and the woman on the phone is very rude after I ask her about the return phone call. the deliver lady put and door tag on my door that cannot be track according to Fedex. wish I can give them a zero star. Fedex needs folks that know how to talk to people. read more

I have an up and coming business and I was suppose o receive some packages for two days now, on Thursday the 23rd of May was suppose to be the original day of delivery, I was at my store waiting for the driver, they went by my place, not once, not twice but three times. I was outside trying to flag them down, they didn't even look my way. I hoping that they would come back around again, checked the tracking number on FedEx's site only to find that the driver was already back to Port Wentworth Ga., at 6 ;30 pm. We called and the operator stated that they package was not able to be delivered to my location and said it will be delivered on Friday the 24th by the end of the day. Well it's Friday the 24th and yet again no package! We called and said that the store was closed, no we were there from 7:45am to 8pm today's date, called and they said that because of the laws that the drivers can only spend so much on their route, they have to go back to the fedex building. We asked Troy who answered the phone who told them that we were closed, he never did answer our question, but he said that they have long routes, well if this is the case, then cut the route in half so all the deliveries can b made because I am one of the last drop off points. My rating on a scale from one to ten, negative ten! No happy at all, never AGAIN deal with fedex! read more

FedEx shipping has gone down quickly! Used to be top notch and had no issues with them whatsoever, but now, I could receive my package from a turtle crawling cross country before I could from them. This has happened on numerous occasions here recently. Currently, I have a package that was scheduled for delivery yesterday. Tracking said it was on the vehicle and out for delivery. It never arrived. They sent it back to the facility. Same thing happened today. My package was placed on a truck out for delivery, and it is now 9pm and still no package. When I called they stated it was back at the facility. If you can't do your job and deliver then find another job. I would be fired for less at my job. This is ridiculous and very unprofessional. I can see one time happening, but twice in a row and on separate occasions. Last time this happened, my previous package (which was completely different than this one) never arrived. I even tried having it sent to a drop off location and still never got it. Said the new location was approved and would be delivered there. It never was and they took it upon themselves to send it back to the sender. Very unprofessional. That better not happen this time!!! read more

After the Hurricane Doran, Fedex came out to my home to deliver a long waited package over two weeks. They did not ring the doorbell nor knock on my door. I came out my garage to leave for work and see a Package Status Door Tag on my door. With the same day date and just about 5 minutes give or take from the time I opened my garage. I have a one story home with a loud doorbell. I know they just left the tag and left. Then someone was suppose to come out the next day. I waited did not go any where. No one ever showed up. I go to check the status to see when they bring it back out. They have unable to deliver. Which was a complete lie. I was home both days and no one knocked nor ring my doorbell. I never liked Fedex always something wrong either packages are damaged or they never deliver. Lazy people in that Savannah branch. Always an issue with that 51 Nicholson Dr. Savannah, Ga Fedex. read more