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Richmond Hill, GA

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Xpress Pack Ship & More

4.5 (2 reviews)
Open • 9:00 am - 5:00 pm

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The UPS Store

The UPS Store

(16 reviews)

*Note: visit during COVID-19 pandemic…read more I had recently purchased an item on Amazon and unfortunately, it wasn't what I was looking for so I had to return it. One of the return options that Amazon offers is to drop it off in-store at a UPS location which is so, so easy that unless you can't find the store, you really can't mess it up. - Parking - Center lot. It is located in the strip mall across the street, beside Kroger on Exchange street. - Service - I was in and out within minutes. Honestly, I think it took me longer to park and get out of the car. I noticed the signs on their doors before entering. Due to the COVID-19 pandemic, they are limiting the capacity in the store to 4 people at one time. There was only one customer inside already at the counter so I proceeded to enter. There were two staff members present and one of the staff members called me up to her cash. I told her I had a return for Amazon, set my item on the counter and showed her the QR code that Amazon had sent me via email. She scanned the code, took the item, gave me a receipt and told me I was good to go. She was so nice and efficient. I didn't have to prep the item, no box and no packaging. I couldn't believe how easy it was. I usually only buy things online that I have purchased before or after gaining enough confidence to add it to my cart after reading other reviews, but after having gone through my first return experience with UPS, I am definitely going to purchase with less hesitation haha! They offer other services like mailboxes, photocopies, greeting cards and packing supplies and I'm sure many others, so you'll just have to call or take a look yourself. I know when I need to return something from Amazon, I will choose the in-store option and go to this location again. COVID-19 related policies: - staff is wearing masks - limited capacity: 4 people in store at one time - modified store hours Stay safe, Friends!

There is a women that works in there and her odor is putrid. It literally angers me just walking…read morethrough the door. She has to know she smells. It stinks up the entire establishment and it's just AWFUL! If you don't want to wear deodorant, fine but there is glycolic acid, witch hazel, apple cider vinegar and Aztec clay masks, salt rock, SO MANY THINGS YOU CAN DO TO NOT STINK! I HOPE she sees this because it's bad. I feel bad for the workers that have to just work with her and not say anything. You should not be allowed to work on an establishment and torture everyone that comes in contact with you in the process. She just stinks so bad. The most putrid disgusting smell you can possibly imagine. She's gotta know she STINKS! Fix it lady! Day is RUINED every time I leave here and I instantly get a headache from her FUNK! Aside from this lines are always long and they charge for literally everything that other UPS stores don't charge for. Other staff is really nice and I'm sure the lady is nice but her body odor is DEADLY!

The UPS Store

The UPS Store

(11 reviews)

Here you'll find an owner who truly cares about customer service…read more I was helping organize a local charity fundraiser and we needed specially designed business cards to serve as tickets. Life was pretty busy for me at that time and I came to Patrick and the UPS Store for last-minute help. With only a basic idea from me, Patrick improved my design and had the finished product in my hand in less than a week. This is just the kind of local business and business owner we should all support.

I have been using this location to return Amazon packages for some time. It's really hit or miss…read morewhether or not you'll have a worker that's nice and/or willing to help you. I don't know what it is about the UPS Store lately, including this location but the employees are all so angry and barely willing to acknowledge you let alone assist you. It's extremely aggravating. It feels like an entirely different world whenever you go into a UPS store anymore. Edited to say it's not just this time of year as the management and/or franchise owner(s) will respond. It's been like this since we started going to this location next to Publix in October 2021. It's not gotten better or worse, just consistently unfriendly for the past year +. The location we used in Herriman Utah was the same way. We've been using the UPS drivers and paying for the pick up just to avoid going to the UPS stores. Also, one of my Amazon returns has gone missing from this specific location and I've been charged for it by Amazon. This UPS store is ZERO help with that.

Xpress Pack Ship & More - shipping_centers - Updated October 2026

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