Worst Customer Service that I have ever dealt with from Regina at the Rolla, MO FedEx Ship Center. Today the "Young Petite Gal" (Regina's wording) FedEx delivery driver dropped off a package at my Waynesville, MO address and put on the Door Tag (that does not register in FedEx system when I called them) "Can't go through gates" because I have a gate at the end of my 50 yard driveway down to my house. So, the "Young Petite Gal" deliver driver put the 6.5" x 9.75" x 2.5" box of baby food in a plastic bag and tied it to my gate. I have a wrought iron looking gate that could have easily had the box slid through to be on the inside of my property. The time of delivery according to the Door Tag was 4:18 pm and my wife watching the whole event transpire went out to get whatever was hanging from the gate to see what it was because it look suspicious when the delivery driver hurried to get back in her U-Haul truck and took off really quick to find out it was the baby food package with no glass jars of baby food in it. At that time she called the 1-800-463-3339 on the back of the Door Tag that does not register in the FedEx system at 4:21 pm. This phone call led back to a phone call from Regina at the Rolla, MO FedEx Ship Center to have her make nothing but excuses for her "Young Petite Gal" deliver driver and ultimately be told that there is nothing that can be done for our express package to call Amazon to report that their was no content in the box. There was no content in the box because the "Young Petite Gal" delivery driver had stolen it. So, I called the 1-800 number back after not getting anywhere with Regina and asked if there is someone else I could talk to regarding this issue. I was then transferred to the escalation department who eventually transferred me back to Regina at the Rolla, MO FedEx Ship Center. When I tried to talk to Regina she would not let me get a word in and Regina told her escalation department that she was going to talk to the driver and call my wife back, but that is not what she told my wife (she was covering her own self). Then, when I could finally get a word in to Regina she told me that fraud does not happen at her location and nobody that works there would ever steal from the customer. The funny thing about the package when we received it is that there was no packing slip, invoice, bubble wrap for the glass jars, or tape on the box where it was sealed. The one thing that I tried to explain to Regina is that I don't care about the $10 worth of baby food that was stolen from me it was more about internal theft and shrinkage in a company that takes away profit. So, instead of trying to be a good Samaritan and report fraudulent activity I was given the cold shoulder and not giving any respect.
I would give them a 0 if I could. read more
