bought 2 kitchen knives. they ship 1 day straight to oakland here. I guess some scans or some dogs smell nothing its kitchen knives. now theyre sitting there delayed with no answer, no way to get answers. if its messed up tell me so i can get a refund. stop wasting peoples time. horrible automated phone service. the one agent i spoke with was nice but ultimately they did nothing. read more

Miguel is may driver in Oakland and he does not attempt to deliver packages. Do not use Fedex if you live in apartment. Drivers suck.

They totally steal stuff from you and this location they stole my package. They said that they didn't make it through customs. Total BS very disappointed very bad. I hate when my packages go through Oakland to get to the East Bay. It really is a frightening experience because half the time my package is never make it to me read more

I ordered an AVR from a retailer that was gave an estimated delivery date of 4/10, which was perfect since I was going to be out of town from 4/4 through 4/7. But on 3/31, I received an email from the retailer that the package was being shipped today. I checked the tracking number on FEDEX and the estimated delivery date was 4/4, the day I was leaving town. I went onto the FEDEX Delivery Manager website and requested a new delivery date of 4/10, which was confirmed and I was charged $5.55. When I was out of town I received FEDEX emails that they attempted deliver on 4/4, 4/5 and 4/6, which totally confused me since it was supposed to be delivered on 4/10. When I arrived home the evening of 4/7, there were missed delivery tags from 4/4, 4/5 and 4/6 on my door. I received an email on 4/9 regarding a 4/10 delivery. But on 4/10, I received an email that the package was delayed and to expect delivery on 4/11. On 4/11, I received and email that the package was delayed and to expect delivery on 4/12. Again on 4/12, the received another package was delayed email with delivery expected for 4/13. I decided to call the number that was on delivery tags and the worker said they had the package at the Ship Center and that if I didn't pick it up today, it was going to be returned to the Sender. What! I drove to the Ship Center and provided the tracking number and my ID and I was given my package. I asked why was were deliver attempts made on 4/4 to 4/6 when I paid to have it delivered on 4/10. He looked at my receipt and concurred it should have been delivered on 4/10. He checked the system and he said there was no record that I had requested delivery for 4/10. From my receipt, he said it should be 4/10 and was apologetic. He said I should file a claim through the website. When I got home, I immediately filed the claim for a refund of $5.55 for non-performance of delivery and it said it would take up to 14 days for them to resolve the claim. On 4/24, I received an email stating my claim was denied and that I had to contact the sender. What??? In any case, I refiled another claim and attached all the supporting documentation. FEDEX is a terrible shipping company. How can you not follow through on a new delivery date which you charged me for? Then your local FEDEX office is not even aware of this new delivery date? read more

FedEx Ship Center - Shipping Centers Near Me - Oakland, California

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Man at the counter is rude and unhelpful. He does not explain how things work he is not patient. He will not help you. He does not care. I asked for the manager and he told me the manager was not available. If you are unable to explain how the shipping at FedEx works, you shouldn't be working there . He was rude to me, and he was rude to the man who came in before me, he really doesn't care about Customer Service or even just doing the job he was paid to do . read more

Let's just say, if you have to pick up a package here, be prepared to seriously wait, and I mean wait... I don't really like giving low ratings to places I've only been to once, I generally try to give businesses the benefit of the doubt. But judging from the reviews, the long line I was in for a very long time, the people in that line saying it's always like this, the fact that they didn't even open the door when they opened (I, like many people here, got here right before they opened) and just the eyeball test, let's just say they didn't come off as very enthusiastic about their job. I'll leave it at that!! read more

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Zero stars! Drivers repeatedly THROW packages over our fence from next door property into the garden or onto the hard walkway. No respect for our packages, property, or us! Customer service is nonexistent and pathetic. Never get call back, zero follow through and no resolving the continuous bad treatment. read more

Hello good day . Can you help me? Suddenly a yellow stop sign appeared and my boat was taken out of the transport and is nowhere to be seen, even though it should have been transported! It was last in Oakland! The package was supposed to arrive Brooklyn 18/06/2025I couldn't contact you anywhere. read more

I hate to jump on the missed delivery bandwagon but fed ex has totally lost us shine. This time they claimed to have attempted delivery 3 times. The final attempt was time stamped when I was working right in my front window. It's impossible that they actually came. When I called they told me it was their third attempt but not a single sticky note was left behind. As I got further into it with the operator they gave me the time of the first delivery attempt. AGAIN, someone was at my home during that moment. WTF? Something really odd is going on, and this company needs to get its act together and have their drivers stop lying about coming to my door! Very sad, I used to love my old driver. I hope they get to the bottom of this soon Such a trusted brand has really lost its mojo. read more

This place is horrible I been waiting on my package all day and even tracking it. I was told that FedEx made an attempt to deliver the package but the business was closed the only problem is that someone was there the whole time waiting and no one never came. I called customer service and was told they can't find the package and they will call back 5 hours late no call so I came to get my package and the worst customer service ever. I wish I never had to deal with this business. Avoid this place at all cost. Save you time and stress use a different company. The customer service on the phone didn't not even know what to say and told me I will receive a call and still never got a call this is crazy read more

FedEx Ship Center - Fed Ex - Shipping Centers Near Me - Oakland, California

FedEx is not a great courier. I was suppose to receive an overnight package and did not receive it. This location is horrible. It said driver attempted to make delivery I watched and walked the block while I was outside I got a notification that said a delivery was attempted. I was outside waiting and I did not see one truck, not one driver. How do I receive all my other packages Amazon, ups and not fedex. SMH it's always leaving Oakland but never arriving. I understand that drivers are overworked but please don't make it inconvenient for me be honest. read more

Worst delivery service ever! They never deliver ANY of my packages on time and they have drivers with a time limit quota so their drivers just park in the vicinity and mark that the customer aren't home or they can't get a hold of us even when they don't even bother using my apt intercom or follow the delivery instructions to call my cell. I literally had to stand in my complex parking lot once to flag the driver down to ask for my package because I was waiting for a wedding gift to arrive. UPS, Amazon and heck even DHL and smaller shipping companies never have this problem. They then apologize and blame that they are short staffed at the warehouse so lines flow out the door when people are forced to go pick up their packages. Maybe less stress if your drivers are more efficient. I have no sympathy for this company or their workers because of the effort I know other delivery carriers have made. I get a flyer in the mail about employment constantly and I can see why they have high turnover, garbage delivery and garbage company overall. Don't expect good service, I wish most companies would just use USPS which is cheaper and more reliable. read more

Fed ex driver named Leonel was too lazy to get out and dial a gate code. Had to come to the fed ex location in Oakland. Front desk guy with dreads was rude trying to make excuses. I asked to speak to a manager which looks like it's Steve Bailey on duty and he couldn't take 2 minutes to come out and talk to a customer. On top of that, they said my package would be here at 6 and it's after 6 and the lazy driver still isnt back. This is one of the worse experience I have EVER had. I have no problems with UPS, Amazon, or any other delivery service but I have had problems with fed ex multiple times. I paid for overnight delivery and because the driver was too lazy I had to drive to Oakland. Completely unacceptable and so unprofessional of all! And I would've sat down to wait but the security was too busy sitting taking up the whole bench. Just as lazy as the driver Leonel! read more

Delivery windows are complete LIES. "Delivery scheduled for today between 9:30am-1:30pm", after 1:30pm, changes to "Delivery scheduled by end of day". After 6pm, "Delivery Exception - Delayed". Get used to seeing these types of updates when it comes to FedEx. If you can't stick to a schedule, don't give these updates. This happened for the last 2 deliveries, no wonder Amazon dropped these guys. Another time, delivery driver didn't even bother to deliver, instead they listed the item as "undeliverable - attempted delivery", EVEN THOUGH I WAS HOME ALL DAY WAITING FOR THE PACKAGE. Not even a delivery note was left at the door, NONE. I guess "attempted" means they thought about delivering it, but decided to go home early instead? Please rename company from FedEx to FedUp. read more

These Assholes claimed to have delivered my package today, which I've been waiting for over a week, and which by the way was suppose to be delivered via Surepost; meaning by the Postal Service; and when I call them to tell them. Hadn't received it like the claimed , they told me that there's nothing they can do, but only the shipper. The person I talked to was not helpful in any way, shape or form, and rather giving great customer service, he was a complete Jackass. This is not the first time this has happened to me dealing with FedEx . They've gone done hill drastically and should just go out of business!!!!! read more

Good lord someone pleeeeease close fedex or go under new management!! For the last 5 years FEDEX is the ONLY carrier that has done the following: 1) Lost multiple packages in the last 3 years 2) Always delay packages and claimed it was lost 3) Always claimed they stopped at my business and no one was there. I'm always here waiting since most packages are for my customers waiting. Thank never had this problem with ups, usps, dhl or even smaller companies. It's ALWAYS FEDEX!! Btw I have several customers that work for them and said they don't even use them due to how they're trained to just throw packages. Doesn't matter if it's a TV or a brick. The last FedEx time FedEx dropped my package off and was late by 2 weeks advised it's not his problem. This company literally went down the drain. Advising all my venders not to use them but sometimes that's all they have. Really unfortunate. Hope management see this and actually try to improve the problem. Note this is NOT a pandemic problem. It's been going on for years.... read more

Everyone that helped me today were amazing and provided outstanding service. From Anita, Olga, to the two other employees from this morning--they were amazing! read more

My tracking stated that my deliver was attempted but no one was home. I was home all day since I am WFH due to shelter in place. I called the FedEx here and they kept reiterating the delivery was attempted. 1, where is the door tag? 2, my camera did not show any FedEx truck come or ring my door. I've noticed drivers pretend to attempt to deliver very often. My friends have mentioned the same and FedEx is doing nothing about this situation. read more

Similar to others here. I work from home and FedEx From this location does not deliver package on "out for delivery" Status. Later in the day I get a text notification : "Your delivery is rescheduled to Tue, 10/06 by 4:30P. Reply HELP for help. STOP to cancel." The very next day same thing, I work from home and get a text later in the evening at 3/4pm: "Delivery attempt: 10/06/2020 Time 3:09PM. A final delivery attempt will be made on the next business day. Not going to be home? Tap link to see other options. Reply HELP for help. STOP to cancel." Shitty office and crappy customer service. They never attempted delivery and no pick up or notice slip on my door. So I had to go to this location to pick up. The FedEx hub delivery driver woeking here was very nice. Just sucks FedEx is crap and bs package updates. Just tell me you won't deliver. read more

FedEx, how is your website decorated with "we're here to help you" slogans but you make it so damn difficult every time I have a package on your truck or within your facility? Countless times you've left numerous packages outside my apartment building - (yes, they were stolen by degenerates), didn't call to notify me you were outside (then claimed that you've tried countless times to contact me), and hung up in my ear several times when I've called inquiring about delivery after you sped off. Today I received an email stating that you attempted to deliver my package several times and now it will "be destroyed and sent back to China!" Excuse me? I've been sitting in this house since March, you didn't attempt shit. When I called the location, I was then told that the drivers do not contact residents and aren't suppose to use their personal cell phones. Well when the fuck was this decided as I have always received calls from drivers letting me know they were outside? What we're not going to do is play eenie meenie miney mo and decide when you want to do your part in "helping me receive my packages easily". Why not just send me on a blindfolded scavenger hunt around the bay area? I'm sure I'd receive them much faster that way. I then took an Uber over and was told that since my address on the package and license do not match I can't receive the package...and it is scheduled to be returned to sender this afternoon. I was asked to show my car registration or piece of mail to verify it's me. Like who the fuck goes that hard for someone else's package and will wait in line for 30 mins to conduct fraudulent antics? Not anyone in their right mind. Now I'm not sure if the excuse is that you're busy because of covid19, but this unprofessionalism & foolishness has been occurring pre-covid19 so please don't try it. There is so much heartache and oppression occurring in our country at the moment (and for me and my people everyday) that I do not have the energy to exhaust with y'all and these packages. FedEx, if you're going to plaster how helpful you are all over your website please apply it! It would be my choice not to do any type of business with your company, but unfortunately my vendors deal with you so I'm forced to. USPS, UPS & Amazon Prime would never! read more

I requested FedEx to come back to pick a package they delivered to me. The wrong house called at 9:00 a.m. call the 12:30 p.m. and a call around 5: 30 every customer service attendant lied.The first guy said he'd registered and have FedEx come back and pick it up delivered to the next block. The second service call says she'll have someone there within an hour. This is my 12:30 noon. The last call I made was at about 5:30. The guy told me that's why they're insured and it probably won't be picked up until 2 or 3 days. Number one. The box was super heavy I am senior had my neighbor push it to the side of the house they stopped me from speaking immediately to let me know. That's why they have insurance and it's not their problem. My porch is open to porch pirates and rain. I personally would never use them again because even though I'm not the customer their customer service stinks. They should be very honest and stated the truth in the beginning. Terrible way to do business in the United States. FedEx is a big business but without little people it wouldn't exist. Thank you read more

Came in on a Saturday to pick up a package that required a signature. Line was only 3 people long at 2pm and I had no trouble picking up my package because the shipping address perfectly matched the address on my CA State ID. read more

No stars. They do not deliver when they say they will and they provide false information. Telling a client that the package will be early, which they did not do, leaving a note stating they would make another attempt that day, which they did not do, saying the next day they had the wrong address, whereby they could not attempt a delivery, stating times for the following day and then not stopping at the residence (watched the driver pass the house), and promising to deliver by 4:30 which they did not do the fourth day. I'm fact, the service agents promised deliveries and call backs which never happened. This means their systems are extremely poor and their service is subsequently horrible. And to get a refund, I had to initiate it after getting the packaged, which I picked up. They would not just handle it. read more

Delivered to wrong address number which number does not exist on that street. Tracking number info says it has been delivered. Now can't get info on package from Fed exp on where the package is at. Just info that it has been delivered. So what happen to package. Can't get. Money back on item due to I don't have item to get my money back to return item to shipper. So where it package. Fed ex is not a honest delivery company I will not be using this company. Any more. read more

Drivers lie about delivery attempts.. what more can I say? I'm washing dishes, looking out the front window. I get a alert saying an attempt to sign was made three minutes ago. Not one truck drove buy today. It's a real dishonest way to conduct business. read more

I had a door tag stuck on my mailbox, which apparently blew off. I'm behind the gate and FedEx after 70 years of business can't figure out how to deal with somebody behind the gate, which is irresponsible I can't wait at my gate every day to find out when this thing is going to get to me I didn't order it it's coming from my old doctor. I am expecting it but not ordering it so I don't have any kind of tracking number and I don't have a door tag number so the 800 number won't talk to me I can't get to a covert customer service representative and there's no phone number for the party location where my package may or may not be depending on if they put it back on the truck, so does somebody want to tell me what the heck I'm supposed to do now and why don't you have anything in place for any kind of incident other than what is normal and it's irresponsible. I need what is in that package that's why it was sent to me FedEx how is this happening so I've gotta drive an hour out of my way and be told that my package is on a truck. I am furious. Your service is so unintelligent makes me wonder how the heck you've gotten this far in this business. Find a way to deliver a package to somebody behind a gate there's thousands if not millions of houses behind gates all over this country, maybe have somebody find a way to handle this. I don't put it on the customer!!!!!!!!!!!! read more

I went here once and liked it, however, there was one problem. I live in Oakland and thought that it was much closer than it was. I needed to send a package, and I took the opportunity to go to this place, so close to home. Big mistake!!! It wasn't as close to my home as I expected and I had quite a time getting there. The line was long, long, long and I went early enough to be serviced. But things went fine once it was my turn. I got to send my package, but I missed the Emeryville Ship Center which is a little farther away, and has long lines, but it isn't nearly as hard to find as this place was. But, if I ever need to send a package, I'd rather do so from a place that's actually close to shopping. That's the only reason why this has three stars. read more

This has to be the slowest FedEx in Oakland. Covid has nothing to do with the response of the people that work here. I really don't understand why it takes so long. The most annoying is coming into the store and no one comes to the counter for 5-10+ minutes, but yet you here people in the back talking and laughing. I unfortunately have to come here because of my business, if I could go anywhere else I would. I drive out of my way to go to Hayward or Berkeley during the day because this location is that bad. read more

terrible service. lazy drivers. bring package to the door. stop leaving stickers on the outside of the building where nobody sees them. we have 10 external doors but most people drive into the parking lot and never see them. i hate to leave these complaints but after 10 attempts to call and get this fixed it is too much. read more

If there is a ZERO rating i would do it!!! SERIOUSLY the worst customer service ever!!!!. And i kid you not, i never done a bad rating for a business before but this is my first. PLEASE PLEASE if you could go on a different place or even just go Walgreens FEDEX (Much better) do anything just to AVOID.THIS.PLACE!!!!!!!! read more

This shipping company is the worst. I already set up instructions on their website 2 weeks before the product shipped to just leave the package outside the front door of where I live. Guess what the person delivering the package still didn't do that. They say they attempted 3 times to re-deliver the package. Today was the last attempt. I was at home. I instructed ring the doorbell and whatnot but they didn't even do that. I will know if there's really an attempt to deliver because I'm at home. Instead I just received a text message saying my package has been delayed. And when I clicked the link they say I have to go to Oakland Pardee drive to pick up my package otherwise they will return it to the vendor. What a load of crap. I'm at home and I know for sure they didn't bother getting close to the apartment complex that I live in. The delivery person just decides "nobody is home why do I even bother". I called their customer support and they are not helpful either. They are talking about access codes for a gated apartment and I told them I don't know anything about that. USPS, UPS and Amazon delivery seems to be able to get in just fine. Then they change the topic and told me there's no problem getting in? They are not making any sense. I would warn anybody if you're ordering something and the vendor only offers fedex let that vendor know that fedex is a poor delivery service. If they can't offer a different shipping service to deliver their products then don't do business with them. May be they will see it might affect their bottom-line if they keep using a garbage delivery service like fedex. read more

I have shipped from this location for years and never had an issue with the service. I am astonished to see the bad reviews, because it has not been my experience at all, and I have I not heard any other customers complain while I was there in line, and never had to wait too long in line either. This depot did have a staffing issue at one point, but even then the service employees I have worked with have been efficient and polite, and in my experience the service has generally been great, both for shipments as well as deliveries. read more

Literally the worst location of any business I have ever been to anywhere on the planet in my entire life. It's like a combination of Hades and the Twilight Zone. I hope the whole place gets hit by lightning and falls into a sinkhole during a hurricane that only hits this one building. I hope all the employees get constant lifelong uncontrollable diarrhea, and when they look up to ask god why, I hope a seagull poops in their mouth. read more

This is a horrible location to go to. There is only one person helping customers. Why aren't there additional help to assist with the customers? I've been in line for 30 minutes and the line is not moving. Pretty unhappy with the service here. I would suggest to try another Fed Ex location. read more

FedEx Ship Center - Fed Ex Shipping counter. - Shipping Centers Near Me - Oakland, California

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I'm sitting here waiting to pick up my package because the workers here need to get their "East Coast" packages out before 6 o'clock deadline, even though the package slip I received said to come after 4. There's a man here with a slip and his says to come after 3. How hard is it give us our packages?!? The service here sucks! read more

FedEx Ship Center - Shipping Centers Near Me - Oakland, California

I will never use FedEx again. Delivery was scheduled for Monday 6/6 then got a text out for deliver 6/7/22 now expected delays and will be delivered 6/8/22. Worthless if someone stole it just say that. Been home for 2 days waiting on nothing. You are dealing with thief's as well as some lazy ass worthless workers. 3 days late still haven't received my package doesn't have shit to do with Covid. They have plenty of staff that just dont give a F about having a job. I would fire the entire staff and start brand new. Now I'm going to pick up my package and they sure better hope that its there or we gone have a bigger problem. read more

This is unbelievable the associate doesn't even allow the drop off why can't they just put the drop box outside

Horrible service man. Package somehow went from "out for delivery" to a whole nother state lmao. These ppl. Then customer service, wow. It never mattered to me which postal service to use but now I know not to use FedEx. Not sure they can get a package to 800mi away when apparently it's down the street geez. read more

they didn't give us our package before christmas. it was right there. they lied to our faces, saying there was no delay. it said there was a delay on fedex's tracking website. read more

I had the best experience here! This is an overdue post. I came in super stressed about a shipment that was supposed to have arrived that morning and got bumped to Monday. Rochelle went above and beyond calling the offices at the airport and getting it sorted out. She was so patient and still managed to help other customers as they came in. Even after she left for the day, she made sure that the other employees would be able to assist me as I had to make multiple trips. Also, special shout out to Olga for being helpful and helping me with getting boxes to my car and the manager Walter for running such an efficient team! THANK YOU ALL!! read more