They could actually try and deliver packages and not just say they attempted and change to having to pick up the package at the store.

The staff is always so helpful with helping me get my work packages out. Always a smile and a kind word

I had a package scheduled to be delivered today 12/26/2020, by 4:30 PM. I changed my plans and stayed home to await the package. At 12:26 I received a text saying they attempted to deliver my package at 12:13 and would attempt again the next business day (two days later). I was home the entire time and no one called the number attached to the delivery read more

Delivered my package to someone who signed my name, while I was at work. Their phone service is absolute crap and I don't even have my replacement phone because of them. Absolute garbage customer service I've now called three times and have yet to speak to anyone because their too busy sitting with their thumbs up their asses to help me. DON NOT USE THIS SITE. I've had better experiences during my physicals for work and sports than I have had with this store. read more

I shipped a package from NH to Camp Geiger NC priority overnight. I paint almost $80 to get it there before noon the next day. I got a call at 5:58 pm the next night saying it wasn't delivered because there was no street number. I tried to explain that indeed there was no street number because it is a Marine Base. I had used Fed Ex, USPS and UPS and delivered to that SAME address and didn't have an issue. The customer service was very rude and refused to listen to me. It's now going on 2 days and STILL hasn't been delivered. I have never seen such shoddy business practices before. I am NEVER using Fed Ex again. Hello UPS!!!! read more

I am not sure what is going on with FedEx but they have taken a huge turn for the worse. They now hire contracted companies for deliveries. These companies could give a rats tail about delivering a package. I have honestly had 3 packages from Fed Ex delivered incorrectly. When you have to take off work to sign for a package and then they don't show up is a serious issue. Yes I'm filing a claim to reimburse us for taking off work. Will I get it, don't know. If you live in Carteret County NC please use UPS to save you some stress. I'll give one star for Matt at the Wilmington Distribution Center for trying to find the package. That's the only reason I give them one star. read more

This place is a JOKE! They do not deliver on time and make excuses for not attempting delivery! I was given the excuse that my delivery was not possible, after being on a vehicle for delivery, that it was because of hurricane Florence. However I know enough to check NCDOT for road closures. There are no road closures between this facility and my home address. I even traveled through the location 1 week after the storm and was able to get from James City to Jacksonville without any problems, and since that time Route 17 through a flooded town has been opened. I am now on day 4 of a 2 day delivery! There are no words for my disgust with this delivery of a package that needs a signature for delivery, read more

ABSOLUTE worst customer service you can imagine. Drivers are rude, arrogant liars. Will not work with you what so ever. Asked driver to deliver earlier in day and will NOT help us out. Call Customer service and get a run around. Use UPS. read more

I use Fedex on a weekly basis for work. Normally no issues but as I travel for work, I have to visit random Fedex locations. This one in New Bern was a bit of a frustrating experience. I don't really have time to stand in line and wait typically, which is why I have a Fedex account. I typically fill out the form, drop it at the desk and they do the rest. No forms here..when I asked the lady at the front about them, she said "we don't have the forms anymore, I let my fingers do the walking". Meaning.. She has to punch in all the shipping info for each and every package/customer. This seems highly inefficient to me. I'm not sure if this is a corporate initiative or a location choice/decision but I have not encountered this elsewhere. This forces everyone to wait in the same line and wait on her to type/spell and have the customer check each item as opposed to me writing what I know to be correct. Really strange and beyond frustrating. Anyway.. Not that this review will matter but maybe pick another spot of you are in a hurry or have a choice. read more

I tried to schedule a pickup, I have a preprinted return label. The person I tried to schedule a pickup with could speak very little English, sounded like she was from India. She said that who ever it was being returned to needed to schedule it. It does not make any since! I guess that is why we use UPS. FedEx get you stuff together!!!!! read more